SKU: 79930189856

Sicher und sympathisch beim Kunden auftreten

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Description

Sicher und sympathisch beim Kunden auftretenMehr Sicherheit, Freude und Erfolg im Umgang mit Kunden, Kollegen und Chef! Autorin Umberta Andrea Simonis ist mit ihrem Trainerteam durch viele Seminare fr Nachwuchshandwerker immer am Puls ihrer jungen Leserschaft. Auf 92 Seiten und mit 65 authentischen Fotografien beschreibt und illustriert sie, wie der Arbeitstag fr Auszubildende im Kontakt mit Kunden, Kollegen und Chef gelingen kann, welche "Don'ts!" es gibt und was besonders gut ankommt. Bereits

Mehr Sicherheit, Freude und Erfolg im Umgang mit Kunden, Kollegen und Chef! Autorin Umberta Andrea Simonis ist mit ihrem Trainerteam durch viele Seminare für Nachwuchshandwerker immer am Puls ihrer jungen Leserschaft. Auf 92 Seiten und mit 65 authentischen Fotografien beschreibt und illustriert sie, wie der Arbeitstag für Auszubildende im Kontakt mit Kunden, Kollegen und Chef gelingen kann, welche "Don'ts!" es gibt und was besonders gut ankommt. Bereits über 6.000 begeisterte junge Leser bestätigen: Dieser nun in 6. Auflage frisch überarbeitete Ratgeber bringt Sicherheit, mehr Selbstvertrauen, höhere Akzeptanz, mehr Anerkennung, leichteres Arbeiten, aber auch höhere Lernerfolge und einfach mehr Spaß beim Abenteuer "Arbeitsalltag"! Auch für Ausbilder und Chefs liefert dieser Ratgeber wertvolle Impulse für ein noch nachhaltigeres Fördern und erfolgreiches Weiterentwickeln des zukünftigen Leistungsträgers im Handwerk.

EAN: 9783778317419
Farbverschnitt: Generell werden die Bücher ohne Farbverschnitt geliefert, auch wenn die Abbildungen einen Farbverschnitt zeigen.
Auflage: 7., erweiterte Auflage, 24007
Erscheinungsjahr: 12.08.2024
Produktform: Kartoniert
Autoren: Simonis, Umberta Andrea
Auflage/Ausgabe: 7., erweiterte Auflage
Seitenzahl/Blattzahl: 96
Keyword: Ausbildung im Handwerk; Auszubildende im Handwerk; Azubi im Handwerk; Handwerk; Handwerk-Azubi; Handwerker-Knigge; Höflichkeit; Kundenorientierung; Kundenservice; Pünktlichkeit; gutes Benehmen
Fachschema: Handwerk / Berufsbezogenes Schulbuch
Fachkategorie: Unterricht und Didaktik: Berufsausbildung
Länge: 238 mm
Breite: 168 mm
Höhe: 7 mm
Gewicht: 288 gr
Genre: Schule und Lernen
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Exchange/Return Notes
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SKU: 79930189856

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4.4 ★★★★★
Based on 5 reviews
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Product Reviews
F
Verified Purchase
Faifre6
Birmingham, US
★★★★★ 5
Very detailed! Beautiful world building! Strong Heroine!
Format: Kindle
Starts off a little slow and confusing with different POV’s, but starts to all come together towards the middle to make an elaborate plot line and makes it all worth it. Beautiful world building and attention to detail as well as great writing. The cliffhanger was gut wrenching! Can’t wait for the next book!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 4, 2020
I
Verified Purchase
Isabelle
Chelsea, US
★★★★★ 4
Interesting
Format: Kindle
This was a very captivating book once you got into it thoroughly. But the third person perspective was a bit hard to get used to. But as you got into it and followed the different characters, it was interesting and filled with intrigue, conflict and forbidden love. I can’t wait to read the next one and to complete the series.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 12, 2022
L
Verified Purchase
Lisa B.
Port Orchard, US
★★★★★ 5
OUTSTANDING
Format: Kindle
This was very, very good. The world is vast and characters are complex. There is a good plot with a whole lot going on. This is well written. Good twists and turns and some heart breaking moments. You will love these characters, they have heart and loyalty. I am hoping that there will be several more books. We've yet to see anything from the Sea Court but only a mention of them here and there. The Wood Court was given a quick couple of scenes, and only as far as some warriors, we've yet to enter their court and the Shadow Court, I'm not sure if they will be a force for good or bad, but they definitely will play a much bigger role moving forward. This is primarily the Ice and Air Courts. Told in multiple views, which I loved, it gives you a chance to see things from different eyes. There's alot of political maneuvering and deception. I loved it and will pick up the next book as it becomes available. If you like The Fae and the courts, you should love this. I think the author has mucn in store for us.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 8, 2020
J
Verified Purchase
Jessika
Boise, US
★★★★★ 4
Definitely worth the read!
Format: Kindle
After taking a deep breath and taking in that wicked twist of an ending, I have finally composed myself. My first thought when I started this book was that I love Reyna's character. I was intrigued by her connection with her familiar and the Ruin that is plaguing her land. It came as no surprise that she took her sister's place in an attempt to protect her. When they reach the Air Court everything slows down. This is where it was iffy for me. First of all, I like multiple POV's in books however 7 is a bit much. It starts to interrupt the story line. I felt like I was finally making progress connecting with one character, then it was switched to another person. I felt they all had necessary or pertinent information but not necessarily were they all POV worthy. The only other thing that annoyed me was that Reyna constantly was " trapped." She would rush off without thinking, only to need rescuing. She is brilliant in a fight, but she really doesn't think through anything. Lorcan is amazing. I know he might be on the "bad" list, but his background is so interesting. Eislyn(Reyna's sister) is really so sweet, but calculating. I enjoyed her and Thane's dialogue. The author did an amazing job with the imagery in this book. Everything was so detailed it was easy to fall into the scene. I love unexpected twists and while part of the ending I expected, I wasn't expecting how it took place. All in all, I found it very entertaining and I am very invested in continuing this series. Favorite quotes: "The truth may be twisted but never false." "Who was she if she was not the enemy of the Air Court? What was her purpose of she no longer has that?" "In a war-torn land, love was always a lie."
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Reviewed in the United States on March 4, 2020
K
Verified Purchase
KAB
Whiting, US
★★★★★ 5
Great Read!!! Great story!!!
Format: Kindle
The series is long, but Ms. Wolfhart does a fantastic job of weaving this tale while bringing so much to the characters. Surprises and plot twists along the way to keep you intrigued. There is some graphic sex, but is no way the focal point. Grammar was excellent (a rare find with a lot of self publishers) with only a few noted errors. I rarely give 4 stars, let alone 5.
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Reviewed in the United States on April 30, 2021

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