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Description
BeschwerdemanagementUnzufriedene Kunden als profitable Zielgruppe EAN: 9783446474215 Farbverschnitt: Generell werden die Bcher ohne Farbverschnitt geliefert, auch wenn die Abbildungen einen Farbverschnitt zeigen. Auflage: 6., aktualisierte Auflage, 23006 Erscheinungsjahr: 09. 12. 2022 Produktform: Leinen, Gebunden Autoren: Stauss, Bernd & Seidel, Wolfgang Auflage Ausgabe: 6., aktualisierte Auflage Abbildungen: Komplett in Farbe Keyword: Beschwerdemanagement; Customer
Unzufriedene Kunden als profitable Zielgruppe
| EAN: | 9783446474215 |
| Farbverschnitt: | Generell werden die Bücher ohne Farbverschnitt geliefert, auch wenn die Abbildungen einen Farbverschnitt zeigen. |
| Auflage: | 6., aktualisierte Auflage, 23006 |
| Erscheinungsjahr: | 09.12.2022 |
| Produktform: | Leinen, Gebunden |
| Autoren: | Stauss, Bernd & Seidel, Wolfgang |
| Auflage/Ausgabe: | 6., aktualisierte Auflage |
| Abbildungen: | Komplett in Farbe |
| Keyword: | Beschwerdemanagement; Customer Care; Customer Relationship Management; Dienstleistung; Kundenmanagement; Management; Reklamation; Service |
| Fachschema: | Absatz / Marketing~Marketing~Vermarktung~Service (Kundendienst) |
| Fachkategorie: | Kundendienst, Management: Vertrieb und Marketing |
| Thema: | Optimieren |
| Text Sprache: | ger |
| Seitenanzahl: | XV, 430 |
| Verlag: | Hanser Fachbuchverlag, Hanser, Carl, Verlag GmbH & Co. KG |
| Länge: | 241 mm |
| Breite: | 174 mm |
| Höhe: | 33 mm |
| Gewicht: | 1192 gr |
| Genre: | Sozialwissenschaften/Recht/Wirtschaft |
| Herkunftsland: | DEUTSCHLAND (DE) |
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4.8 ★★★★★
Based on 10 reviews
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Product Reviews
★★★★★ 5
Delivered on What They Promised
Bought an iRobot Roomba i4+ about 1 1/2 years ago and saw this as an option for a protection plan. I was skeptical, as I know that plans similar to this one can be filled with contractual Loop holes that do not benefit the buyer.
HOWEVER, this one is legitimate and came through for me when my vacuum was essentially falling apart…as I was reimbursed the full amount that I paid for it.
I just purchased another iRobot, along with the same protection plan……so, from my experience, I highly recommend it.
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Reviewed in the United States on September 10, 2024
★★★★★ 5
Quick, Simple, and Stand Behind what they sell.
Filed a claim and immediately received a response with instructions. Once I mailed the defective product, with the provided mailing label, I received my refund. Quick, simple, and honest.
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Reviewed in the United States on March 26, 2026
★★★★★ 5
Good insurance
Great insurances
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Reviewed in the United States on May 14, 2026
★★★★★ 5
Definitely worth it.
Glad we did this it was easy and worth it.
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Reviewed in the United States on April 11, 2026
★★★★★ 5
Very fast.
Very responsive, I was impressed.
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Reviewed in the United States on May 5, 2026