Pay in installments of $200.00 with
,
and
Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Aug 26 - Aug 31
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
Planet Eclipse CS3 Paintball Marker- Light Grey/BronzeDomination. Its what every player seeks over their opposition. Every time you take to the field you seek to exert your will over the opposition. Dominate them. Over Power them. Your ability to do that relies on many factors. Speed. Skill. Cunning. Desire to win. But true dominance can only be achieved when all of those factors combine with overwhelming technical superiority. When a player has the tools at their disposal to execute their actions, to
Domination.
It’s what every player seeks over their opposition. Every time you take to the field you seek to exert your will over the opposition. Dominate them. Over Power them. Your ability to do that relies on many factors. Speed. Skill. Cunning. Desire to win. But true dominance can only be achieved when all of those factors combine with overwhelming technical superiority. When a player has the tools at their disposal to execute their actions, to demonstrate their intent, to impose their will every, single, point. Only through that perfect marriage of player and equipment can domination truly be achieved. We have done our part. Now it’s time for you to do yours. CS3. Over Power Everything.
- For the seriously competitive player, the player seeking total domination, to overpower everything, we present the latest in the CS range of spool markers.
-
The CS3. The CS2 was highly regarded as one of, if not THE best high-end spool marker ever created and to offer a noticeable set of improvements to it was always going to be tough. But, as always, improve we have.
MORE POWER.
-
Power can manifest itself in many forms and the CS3 offers more, across many aspects of its design. Let's start with the NEW OP Core drivetrain. With its Industry First Fully Double Decoupled drive (FDD), and integrated auto dwell dynamics (ADD) it provides supreme consistency, efficiency and reliability, in our most powerful and intelligent spool drive assembly to date.
-
Its 50% increase in valve chamber volume enables the OP Core to operate at an insanely low pressure range of 95-105psi, which not only offers a reduction in sound signature, but noticeably reduces bolt force and recoil and an approximate increase of almost 20% in efficiency over the CS2 that this replaces.
-
The OP Core benefits from the NEW Cure FT bolt that has a higher air flow rate throughout its 3-stage acceleration and completes the truly impressive OP Core drivetrain package. 'OP Core. Our most powerful and intelligent drivetrain to date'
CONFIDENCE. COMFORT. STYLE
-
The CS3 prides itself on not only delivering power from its incredible levels of performance, but on the confidence it gives the player when they step under the net.
-
The ergonomics, how the marker feels in the hand and how the player becomes at one with the marker are important to the success of both parties. With a longer grip pitch, a higher rear hand position on the frame, and a reduced overall height from barrel bore to tank centreline, the stance of the CS3 feels instantly more aggressive than its predecessors. But also instantly familiar to those who have spent any time with any Eclipse high end offering.
-
Visually, the CS3 appears more purposeful with its aggressive stance, confident milling, and poise. The NEW two-piece toolless wraparound textured grips not only make accessing the modular marker electronics package (MME) an effortless task, but the rear section now extends to cradle the rear frame overhang, bringing a level of comfort and completeness to the grip that is difficult to appreciate, until held.
-
The rear grip also incorporates a sealed push-button console to eliminate paint and water ingress, plus a magnified lens to enhance the crisp OLED display screen. We believe this is our most complete, comfortable and effective grip package of any marker.
-
At the front, we have the toolless foregrip sleeve which not only protects the toolless lock n' load battery housing, but provides the player with a comfortable grip with an optimum level of stability, length and space for all playing styles.
THE POWER IS IN THE DETAILS.
-
The DefTek™ breech system (DBS) incorporated an offset inlet to prevent paintballs from bouncing back into the feedneck. This helps eliminate chops and loading fracture in the breech during periods of low or inconsistent feed from the loader.
-
The feedneck incorporates the latest self-locating locking feed lever to complete the secure and stylish feed interface. At the finger tips, the 5-point adjustable-rake blade trigger gives the player total control of how the marker feels and fires.
-
The range of adjustability to its operation and trigger angle empowers players to customise the pull to their liking, regardless of gloves or bare fingers. Accessing the breech sensors and detents, including the spare detents, is effortless with the latest evolution of the toolless breech cover system and locking tabs, and incorporate spare onboard ball detents, just in case.
POWER IS POINTLESS, WITHOUT CONTROL.
-
At the sharp end of the CS3 is the incredible S63 Pro 3-piece barrel system. Made from micro-honed aluminum, each section of the S63 has been designed to perform at the same consistently high levels as the marker itself.
-
The aggressively styled front and back sections align perfectly with the CS3 design language, whilst the Eclipse PWR Inserts give the player complete confidence when bore matching.
-
The S63 and CS3 are the ideal partnership for delivering powerful performances and achieving greatness. Inside the CS3 is our modular marker electronics (MME) package which is a user-centric step forward in the development of marker electronics.
-
Its 3-piece modular construction makes maintenance, trouble-shooting and servicing simple and more cost-effective for the consumer.
-
The CS3 MME package also benefits from the upgraded comms board which houses the on-board BLE Bluetooth® module, enabling the user to connect wirelessly to our E-Portal Lite app for refining the operation of the marker or creating custom firing settings to suit playing environments.
-
It also enables connectivity to any other applicable technologies, such as Bluetooth enabled loaders.
OVER POWER EVERYTHING.
FEATURES
+ OP Core Drivetrain
+ CS3 3D Milled Aluminium Body
+ CS3 Quick Release Bolt Mechanism
+ CS3 Frame With Extended Reach and revised Grip Geometry
+ 3-Stage Bolt Acceleration
+ Fully Decouple Drive (FDD)
+ Auto Dwell Dynamics (ADD)
+ 50% Larger Valve Chamber Volume
+ Lower Operating Pressure – 95-105psi
+ Reduced Bolt Force
+ Reduced Recoil
+ Reduced Sound Signature
+ High Flow FT Bolt
+ DefTek™ Breech System (DBS)
+ 5-Point Adjustable Blade Trigger w/Rake Control
+ S63 Pro Barrel - Total Length 14.5"
+ S63 PWR Inserts 0.685" and 0.689" Inserts
+ MME Electronics Package
+ BLE Bluetooth® On-Board
+ OLED Rear Mounted Heads-Up Display
+ Quick Release Toolless Eye Covers
+ Onboard Spare Detents
+ Hoseless Air Transfer System
+ Low Profile CS3 POPS Assembly
+ Two-Piece Tool-Less Wrap-Around Interlocking Grips
+ Sealed Push-Button Console And Magnifying Display Lens
+ Low Profile Feed Neck With Locking Sprocket Wheel
+ Non-Slip Rubberised and Textured Foregrip
+ Lock N' Load Battery Holder
+ 2 X AA Battery Operation
+ Tool-Less Battery Replacement
+ SL5 Inline Regulator In Grip Frame
+ Frame Mounted Electronics (FME)
+ Two Bolts – FT and Hard Tip Bolts Included
+ Ultra Low Power SMC Pilot Valve
+ User-Serviceable Solenoid Assembly
+ Parallel Processing with Two 16bit Microprocessors
+ Micro USB Programming Port
+ E-portal and E-Portal Lite App Compatible
+ Fully Mech Compatible – Mech Frame Sold Separately
+ CS3 3D Milled Aluminium Body
+ CS3 Quick Release Bolt Mechanism
+ CS3 Frame With Extended Reach and revised Grip Geometry
+ 3-Stage Bolt Acceleration
+ Fully Decouple Drive (FDD)
+ Auto Dwell Dynamics (ADD)
+ 50% Larger Valve Chamber Volume
+ Lower Operating Pressure – 95-105psi
+ Reduced Bolt Force
+ Reduced Recoil
+ Reduced Sound Signature
+ High Flow FT Bolt
+ DefTek™ Breech System (DBS)
+ 5-Point Adjustable Blade Trigger w/Rake Control
+ S63 Pro Barrel - Total Length 14.5"
+ S63 PWR Inserts 0.685" and 0.689" Inserts
+ MME Electronics Package
+ BLE Bluetooth® On-Board
+ OLED Rear Mounted Heads-Up Display
+ Quick Release Toolless Eye Covers
+ Onboard Spare Detents
+ Hoseless Air Transfer System
+ Low Profile CS3 POPS Assembly
+ Two-Piece Tool-Less Wrap-Around Interlocking Grips
+ Sealed Push-Button Console And Magnifying Display Lens
+ Low Profile Feed Neck With Locking Sprocket Wheel
+ Non-Slip Rubberised and Textured Foregrip
+ Lock N' Load Battery Holder
+ 2 X AA Battery Operation
+ Tool-Less Battery Replacement
+ SL5 Inline Regulator In Grip Frame
+ Frame Mounted Electronics (FME)
+ Two Bolts – FT and Hard Tip Bolts Included
+ Ultra Low Power SMC Pilot Valve
+ User-Serviceable Solenoid Assembly
+ Parallel Processing with Two 16bit Microprocessors
+ Micro USB Programming Port
+ E-portal and E-Portal Lite App Compatible
+ Fully Mech Compatible – Mech Frame Sold Separately
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.4 ★★★★★
Based on 14 reviews
Sort
Product Reviews
★★★★★ 5
Life Changing, and Superb Customer Service
Size: 12, Size: 12
Hey folks. I bought this model of Eufy while on sale a little over six months ago, and have used it daily since. Thinking about buying one? Do it. No regrets here, and I wish I had purchased one when I first began thinking about it a year and a half ago.
I live next to the Gulf Coast in Florida, and coastal living = constant sand. Fine, white quartz sand ends up in your home constantly regardless of how many rugs and floor mats you place at entranceways. Our home is completely tiled, and the powdery sand sticks to everything, so it’s a never ending battle keeping the floors clean. We used to sweep pretty much daily in the morning, and then use a hand vac around corners in the evening just to keep up with it. We also have one cat, a Great Pyrenees, and an English shepherd, so sweeping daily was necessary to keep fur from drifting into giant globs in corners and under furniture.
After purchasing the Eufy, and charging it up, we no longer have to sweep every day. The eufy is simply fantastic at getting up all the pet fur and sand. Instead of sweeping every morning, I now stare off vacantly out the window while drinking my coffee, and the eufy sweeps for me.
My five year old named our Eufy “Mumford” and we created a face cut out from a roll of white window cling vinyl (purchased the white vinyl window cling on amazon too- it’s meant for those Cricut machines) for the little guy. Mumford is now a treasured family member.
For reference, my house is all tile and is about 1500 square feet. The eufy can clean our dining room, living room, kitchen, bathroom, and playroom on a single charge, but since it doesn’t map out the rooms, I do place it in one room at a time, and block it off or shut the door. It does fine if I don’t block it off, but takes longer to get the job done. Since I keep the common areas clutter free, it is no trouble running the eufy every morning. I have my kiddos pick up anything on the floor, and then we hit the button and go about getting breakfast ready. If you are messier, or have a lot of clutter in your home- a Eufy probably isn’t the answer. It can’t do a good job if it isn’t able to roam around freely to vacuum.
It fits under all of our furniture, and maneuvers well around my oak dining tables and chairs.
If your home is very large and multi level, and you don’t want to pay attention - you may want something that maps your home. Eufy bumps around haphazardly, and when you leave it on long enough and run it consistently, it does a great job. I do not run it when we aren’t home, and I do not run it at night when we are sleeping. The last thing I want is for one of the dogs or the cat to get sick, and then have eufy run over the mess. Eeew. If you have pets, don’t make that mistake.
If your home is larger than 1500 square feet, you’ll likely have to clean different sections at a time maybe on different days or nights of the week.
Customer service is fantastic. After six months of daily use, our unit had a malfunction. The bumper on the right side would stick, and our unit would spin constantly clockwise. I contacted Eufy, and they did some troubleshooting with me, and when that didn’t fix the problem, I was sent a brand new unit. They emailed me a free return label to ship my old one back to them at no charge.
All in all this is an excellent and helpful product, and the company that makes it is reliable and true to the warranty. I know several people that own one and love it, and have recommended it to friends and family members.
Buy one!!!!!!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 27, 2020
★★★★★ 5
Cleans so you don't have to... QUIETLY
Size: 07-C30
I previously bought a Deebot for use on our main level floor, where we spend most of our time at home. It works great and connects with our Google Home. But we run it in the middle of the weekdays because it's pretty noisy. Still, we really like the benefits of a robotic vacuum. So, we thought we might try it on our lower level. I set it up downstairs, but found that, while it seemed to pick up dirt, the back end bounced quite a bit over the berber carpet, which isn't an issue on the main floor which is hardwood with only one entry rug.
So, we went about looking for an alternative for downstairs. We really wanted something that can connect with our Google Home, so that limited our options within our budget. There were lots of great reviews of iRobot products for carpet, but I had a hard time with the price. There were a few other brands, as well, but they were obscure brands, and I didn't want to be stuck with an expensive vacuum and no customer service.
Eufy was a brand I kept in mind as I shopped because we'd had a lot of experience with their parent brand, Anker. They've always sold us a great product at a reasonable price, and importantly, if a product failed for any reason, we'd experienced great customer service. I finally decided I'd pull the trigger on the RoboVac 30C because it had the features we wanted.
I ordered it from Amazon on Thanksgiving with a bunch of other stuff I wanted to get. I was a bit disappointed that there was no Black Friday pricing, but it was still very competitive over the deeply discounted Roomba models *(see below).
It arrived on Sunday, so very quick shipping via Amazon Prime. We set it up right away. The first, VERY OBVIOUS thing we noticed... It's quiet* (see below). Way quieter than the Deebot. As we had hoped, it also picked up dirt from the carpet easily and without bouncing.
The magnetic strips also helped to avoid another pitfall of the Deebot... We have these chairs with unusual bases that are low enough on the edges for the vacuums to drive themselves up on, then there's a hole about 3 inches from the edge that creates a cliff for the vacuum to get hung up on. Both vacuums will do that, but the Eufy 30C has those strips which it won't cross. Put the strips around the base of the chairs, and no hangups.
The only issue right now is that, unfortunately, the Eufy app doesn't play with Google Home very well. We are assuming that will get fixed. And if it doesn't, the app works pretty well as a stand alone, which is the next best thing, so I won't dock any stars for that.
Overall, I am extremely pleased with this vacuum so far. It does clean very well and doesn't have any problem doing approximately 400 square feet on a single charge around furniture and other odds and ends on the floor.
*Customer service : Many vendors will contact Amazon customers shortly after purchase of one of their products to make sure all is well. Eufy did this. I thought I'd give them a preliminary review because I wanted to let them know that things were going well so far. I mentioned that it worked great (didn't know about the Google home issue, yet, but I was overall pleased). I mentioned as an aside that it was a tiny bit annoying that it arrived on Sunday and the Cyber Monday deal made a significant price difference. Still, I liked it enough that I wasn't going to be too annoyed. I certainly wasn't going to try to return it and buy it again to get the better price. A couple days later, they thanked me for my comments... And refunded me the difference in price. They definitely didn't have to. But it was pretty awesome of them.
*Noise level: My hubby set up the schedule for the RoboVac 30C. He decided to go with the same schedule as the Deebot, on Monday, Wednesday, and Friday in the middle of the day. But instead of setting it up for 12:01 pm, he set it for am. It was running in the middle of the night and we didn't know it for 2+ weeks. I discovered it when I decided to make sure to have the app on my phone too and saw the scheduling error. To be fair, we sleep on the upper level of our modified split level house and the RoboVac is on the lower level, but I have ears like a bat, and had no idea. And yes, it's cleaning - - I've been cleaning out the dust bin for it regularly. Definitely wouldn't have been that way with the Deebot. So, yeah. It's quiet.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 16, 2018
★★★★★ 5
My little OCD cleaner - 2020 One Year UPDATE
Size: eufy 30
One year update:
I bought my 2 Eufys Aug. 2019 and use them once a week or every two weeks and have come across some quirks. The most recent quirk is Eufy just stopping in the middle of a room with the blue light still on and no error beeps. Apparently, it stops for no reason. I hit the remote start and it continues its job. Another quirk is stopping and beeping with blinking light for some reason (keep your manual handy) and once was because of the front Pivot wheel not moving because of hair being wound around it. I popped the wheel off, cleaned out the hair, reset Eufy by pushing the reset button on the bottom and it then worked fine. Another quirk was getting to the stairs and for some reason couldn't turn around and started beeping. That time I just wiped the three sensors on the bottom and reset it and it was fine after that. One day, it just continually stopped for no reason that I could find. It just stops, no beeping and still fully charged. I just kept resetting it with the bottom reset button until it finally finished the room. That happened about 10 times that day.
Over the winter, I had a stray cat decide she wanted to live with me, so now I have a cat with long hair and she sheds a lot. Eufy doesn't pick up large tufts of her hair from my rugs, so I use a hair mit on the worst spots on my rugs and then Eufy does a fine job on the rugs.
Another tip, try using your magnet strips to divide up larger rooms. I ended up having to do that in my living room because otherwise it took forever for Eufy to hit every area. Now I divide it in half. When one half looks complete, I pick up Eufy and put it in the other half. That works well! Also, your magnet strips can be stuck to the side of your refrigerator for storage! I find that very handy. :)
You really do need to clean Eufy between charges. I have my system broken down into Living room and kitchen. Clean and charge (about 4.5 hours), then the hallway, bathroom, bedroom. Clean it and charge. Then lastly, my office/sewing room. Clean it and charge. It takes only 5- 10 minutes to clean it between uses.
I'm still thrilled I have these Eufys and have decided I will never be without a Robo Vac - ever. And hopefully Eufy will still be around when I need a replacement. I bought these partly because of the Anker name. I've bought other Anker products for years and they're always made well.
End of update.
I bought two of these yesterday with the Deal of the day and received them today. They both took about 3 hours to fully charge and then it was off to the races.
One went downstairs and the other one upstairs. I left the Eufy downstairs in the basement to do its thing on low pile carpet and tile and went down to check on it periodically. Twice I found it stuck in strange places. One was on top of a small table base and the other was lodged next to my furnace. I'll just have to block those two areas next time.
The one upstairs was in my kitchen for a good 45 minutes to an hour! OCD I'd say, but my kitchen is nice and clean. :) Rugs included. These do an excellent job with edge cleaning. The one in the kitchen miraculously followed the curves in the pedestal base on the table. Pretty cool. It also traveled over all my wood floor vent covers which is pretty impressive because they're pretty thick! It also fits under most of my furniture. I sent a Roomba back years ago because it wouldn't fit under my sofa, loveseat and tables. That made it useless for me. These fit under everything except a lowboy chest and 3 smaller tables in my living room...Swiffer will take care of those. The drop sensors worked perfectly at the stairs. It turned around instead of going down.
The upstairs Eufy finished my kitchen, living room, entryway and was in the bathroom when the red light came on and is now charging. Both Eufys ran for the 100 minutes as stated in the manual.
I emptied the upstairs bin twice, but only because I had stopped the Eufy to get it out of the kitchen and before I sent it to charge. The bin wasn't full either time, but had plenty of dirt and fuzz in it, so I'm happy with that!
I decided I'm not programming a schedule because I don't need my house cleaned daily. It's just me here and no pets anymore, so I will manually turn them on once or twice a week.
I did pick EVERYTHING up off my floors for this first cleaning, but that's just not ever going to happen again. It was a PIA and I could have vacuumed my entire house in the time it took to clear the floors. I'll leave the cords zip tied, but everything else is staying put next time. All that work defeats the purpose of having these.
I am THRILLED TO DEATH with these though. Vacuuming is one of my least favorite chores. These will definitely be used weekly and I look forward to watching them work instead of me! Also, these are sooooo quiet. You can't even hear where they are in the same room as you if they're cleaning underneath something.
I'm so glad I bought them and at an excellent price. The exorbitantly expensive robo vacs are just not feasible for me. Maybe if they had a 20 year life span, they would be, but they don't. I'm also not into controlling everything through a stupid app or WiFi. Don't need those and don't want those. I don't need NHS knowing when I'm vacuuming my house.
These were worth every cent, IMO Great little vacs!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on August 5, 2019
★★★★★ 5
Love, love, love my 30 C Max!!
Size: 03-30C Slim Max
OMG! This is one the single best purchases I've made! It's a life changer! I can wash dishes, walk the dog, do laundry, work on computer, workout, work in the yard, go shopping, etc., while vacuuming. I love the multitasking it provides. Saves so much time and my floors have never been so consistently cleaned. I wouldn't say I hate vacuuming, but I do dislike it enough that I didn't vacuum as much as I should've. I dreaded taking vacuum out of closet, getting arm and back fatigue/achiness then needing to wrap it up to store it away..... I truly thought the Eufy would be something I'd end up returning because of poor performance or because I would simply not like or use it. Wrong, wrong, wrong. I loved it from the very first use!.... Can't understand why I hadn't bought one long ago! Everybody needs one; they just don't know it!..... I named it 'WOW' because that's what I kept saying as I watched it clean my floor. It cleaned under my bed which alone made it a keeper! It's quiet, so much so, during first uses I searched for it thinking it had turned off/stopped working when actually it was working perfectly, I just couldn't hear it. I had to go into the room and stand near it to hear it. An equally important factor is it doesn't frighten my easily frighten dog which could have been a deal breaker (happy dog = happy life). She just looks at, occasionally will follow, it with curiosity or ignores it. Probably the best compliment is my husband (who often thinks a purchase is not needed/money wasted) having said my WOW was a good/useful buy. I was shocked! Think his exact words were, "Getting that was a good idea". When I asked him why he said that, he said because it's helpful and it does a good job..... Set up was super easy (I don't use app. One reason I chose this model is I wanted to use manual remote). The included accessories show Eufy's thoughtfulness which helps to put their vac over the top. (I plan to use only original replacement brushes, filters in appreciation and support for their offering a quality product at a great price) ..... I thought I wouldn't like the random movement and had strongly considered the 30G Edge (took me forever to decide b/w the two), but I find I really like the randomness. I feel it similarly patterns the way I'd normally vacuum (as well as it being normal needing to pick up cords, etc. , so to me that isn't a negative). The random pattern makes it quick. Can use remote if feel a spot was missed (which is why I wanted remote), but it does clean whole area - just set it and forget it. I now know the slow, streamline pattern of the 30G Edge would have been frustrating..... I could go on and on, e.g., drop sensors work flawlessly, spot cleaning helpful for entry rugs, empty/cleaning dust bin/filter is quick and easy, boundary strips have been helpful - only downside is strip packaged in a roll makes it not lay straight once unrolled (ends curl up); perhaps it could be in strips instead of a roll, and to ensure no damage, I chose to use painter's tape to attach strip to floor, and battery life good so far. I have always needed to turn it off before battery ran low because the floors were done. Once I let it continue to test the battery length, but it was taking so long I ended up turning it off after approximately an hour. It successfully finds dock, takes extra time if obstacles blocking its way..... To end a long review I will lastly say I feel the suction power is very adequate; leaves passage trails on carpet and evidential proof in the dust bin! Like others, I chose Eufy because of Anker's reputation, and because of the good customer service reviews. Thinking of getting a second one for upstairs... Love, love, love my 30C Max!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 23, 2021
★★★★★ 1
One year in- DONT DO IT :(
Size: 01-X10 Pro Omni Black, Size: 01-X10 Pro Omni Black
ONE YEAR IN REVIEW
I have mixed thoughts because I really like it, the app is great, it cleans great. I’ve stayed on-top of all the maintenance the app has asked me to do and found replacement parts here and there as needed. I have it run everyday and it does a great job, works about as good as I could have imagined in terms of cleaning.
Unfortunately exactly one year after purchasing it, 6 days after the one year warranty expired, I started having issues. For about a week I got the same error of “roller brush stuck”. I cleaned the brush, paid for replacement parts, followed every trouble shooting suggestion in the app, same error. Contacted support and did everything they told me to do in terms of trouble shooting. On Reddit I learned this is a common problem and probably from a motor issue. Worked with support for a few weeks and eventually they offered to repair it for me, even though it was a few days over the warranty. Super stoked with that. But had the weirdest interaction with the support people, felt like I was dealing with some like 3rd party questionable service, just not the interactions I expected for such a “high end” expensive product. Contacted them through the app, got an email response and they sent me a shipping label. I packed it up very well, wrapped it up, and sent it off for repair. Like two weeks later get it back on my doorstep, in the same box I sent it in, but all squished. Vacuum just set ontop of the same bubble wrap I sent it in, but like not wrapped or protected . Device was clearly beat up, everything in the box was wet and there were random parts scattered throughout the box and a panel missing from the top of the vacuum that wasn’t even in the box. Also just realized MULTIPLE parts are missing. I’m not only missing a random panel, but also a brush guard, filter and dust bin, all pieces that I sent in. I literally feel like I got scammed. So confused and disappointed. For like a $900 vacuum and only one year out, I’m disappointed to have had such a major issue so quickly and to have such an unprofessional experience with the service group. I’ve never seen something packed so poorly and was shocked, like actually dumbfounded to have found that parts are missing and like such an obvious one too, literally the panel on-top, I noticed it before the box was even open all the way. I couldn’t tell you if it worked or not because with exposed wiring and chips from the missing panel plus all the other missing parts, it literally cannot be used, it’s useless. No idea what to do now besides pray they sent me parts or just replace the thing.
UPDATE:
40 something emails later I finally begged someone to send me a new device. Their original suggestion was for me to buy all the replacement parts they took and they would refund me 15% back, ridiculous in my opinion, but I literally cannot buy the most important part, the top panel that was stolen, it’s not something they sell. The “new” device they finally sent me was all scratched up with dirt, gravel, kitty litter and cat food scattered throughout the packaging. The vacuum was literally covered in the gravel and all scratched up. Clearly a returned device that was sent back dirty and no one cleaned it up before sending it to me. I thought it was all cleanable but the scratches were deep and one is right over the camera. I asked if I could exchange it and was literally told I should be grateful they sent me anything and they wouldn’t help me anymore…
The customer service is so bad it’s just not worth it, get something else, save yourselves the struggle.
Because of all this, I wouldn’t recommend this product. For the price, I’d expect it to last more than a year without a major repair issue needed (replacing the motor) and I’d expect better customer service and a better warranty. Stay away, it’s too expensive and too risky :(
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 28, 2025