SKU: 33701851122

KLH Model 7 Floorstanding Speakers (Each)

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Description

KLH Model 7 Floorstanding Speakers (Each)KLH Model 7 Floorstanding Speaker at Vinyl Sound Toronto Canada The Model Seven is a 3 way acoustic suspension floorstanding loudspeaker from KLH Audio (Denver, Colorado, USA), available at Vinyl Sound in Toronto, Canada. As the flagship of the iconic KLH Model Collection Series, the Model Seven builds on the legacy of Henry Kloss and the acoustic suspension principle he helped pioneer in 1957, carrying that tradition forward with contemporary

KLH Model 7 Floorstanding Speaker at Vinyl Sound Toronto Canada

The Model Seven is a 3-way acoustic suspension floorstanding loudspeaker from KLH Audio (Denver, Colorado, USA), available at Vinyl Sound in Toronto, Canada. As the flagship of the iconic KLH Model Collection Series, the Model Seven builds on the legacy of Henry Kloss and the acoustic suspension principle he helped pioneer in 1957, carrying that tradition forward with contemporary materials and precision engineering. It features a 13-inch high-displacement woofer, a dedicated 5-inch midrange driver, and a 1-inch aluminum dome tweeter behind a precision-machined faceplate, with a rated frequency response of 38Hz to 20kHz (±3dB) and low-frequency extension reaching 26Hz at -10dB. Unveiled at High End Munich 2025, the Model Seven is sold as a single unit and must be purchased as two to form a stereo pair.

Acoustic Suspension Design: The KLH Legacy in Modern Form

The acoustic suspension principle, first commercialized through the work of Edgar Villchur and later refined by KLH founder Henry Kloss, remains one of the most respected loudspeaker topologies in high-end audio. Unlike ported or bass-reflex designs, a sealed acoustic suspension enclosure controls cone excursion through trapped air pressure, producing bass that is tight, fast, and linear rather than boomy or one-note. The Model Seven applies this sealed-cabinet architecture at flagship scale, using a 13-inch pulp-paper cone woofer with a flat-wire voice coil and reverse-roll rubber suspension inside a structurally reinforced MDF enclosure built from three-quarter-inch MDF walls and a one-inch front baffle. The result is low-frequency reproduction that maintains composure at high volumes and resolves transients with the speed that acoustic suspension has always been prized for.

Three-Way Driver Architecture and Crossover Network

The Model Seven separates the audio spectrum across three discrete drivers, each optimized for its dedicated frequency range. The 1-inch aluminum dome tweeter handles upper-register detail with its rubber suspension keeping resonance low and extension smooth. The 5-inch pulp-paper cone midrange, housed in its own internal enclosure, isolates vocal and instrumental frequencies from woofer-back-wave interference, preserving clarity in the range where human hearing is most sensitive. A 13-component crossover network using premium iron-core inductors and Mylar capacitors divides responsibilities between the three drivers, and a three-position Acoustic Balance Control on the rear panel allows high-frequency output to be adjusted by 1.5dB or 3dB to suit room acoustics and listener preference. Non-resonant cast-aluminum driver frames anchor each driver to the baffle without contributing mechanical noise or colorations to the output.

Key Features

  • Acoustic Suspension Design: Sealed-cabinet topology delivers linear, controlled bass response with fast transient recovery and accurate dynamic performance across all volume levels.
  • 13-Inch High-Displacement Woofer: Pulp-paper cone with flat-wire voice coil and reverse-roll rubber suspension reaches 38Hz (±3dB) and extends to 26Hz at -10dB for full-range low-frequency authority.
  • Dedicated 5-Inch Midrange Driver: Housed in its own internal sub-enclosure to isolate vocal and instrumental frequencies, preserving resolution and clarity in the most critical range of the audio spectrum.
  • 1-Inch Aluminum Dome Tweeter: Precision-machined aluminum faceplate and rubber suspension provide smooth, extended treble reproduction with low distortion and minimal listening fatigue.
  • Three-Position Acoustic Balance Control: Rear-panel switch attenuates high-frequency output by 1.5dB or 3dB to adapt the speaker's tonal balance to different room acoustics without requiring additional hardware.
  • 13-Component Crossover Network: Premium iron-core inductors and Mylar capacitors provide accurate frequency division for coherent driver integration across the entire audio band.
  • Non-Resonant Cast Aluminum Driver Frames: Rigid baskets reduce mechanical distortion and ensure precise driver alignment, contributing to low coloration and accurate soundstage reproduction.
  • Structurally Reinforced Cabinet: Three-quarter-inch MDF walls with a one-inch front baffle and internal bracing minimize cabinet resonance for a clean, un-colored acoustic signature.
  • Mid-Century Modern Styling: Book-matched wood veneers, a low-profile magnetic grille, and a handcrafted aesthetic designed to complement contemporary living environments.
  • Included Slant Riser Base: Matte black 3-degree angled riser optimizes the tweeter axis toward the listening position and provides a stable, decoupled platform.
  • Five-Way Gold-Plated Binding Posts: Accommodate bare wire, spade lugs, banana plugs, and bi-wiring or bi-amplification configurations.
  • 10-Year Warranty: All speakers in the KLH Model Collection Series are backed by a 10-year manufacturer warranty.

Technical Specifications

Type 3-Way Acoustic Suspension Floorstanding Loudspeaker
Frequency Response 38Hz to 20kHz (±3dB)
Low Frequency Extension 26Hz at -10dB
Sensitivity (In-Room) 91dB
Sensitivity (Free-Field) 88dB
Impedance 4 Ohms
Power Handling 250W RMS / 1,000W Peak
Recommended Amplification 20W to 250W
Maximum SPL 115dB (in-room)
Tweeter 1-inch Aluminum Dome, Rubber Suspension
Midrange Driver 5-inch Pulp-Paper Cone, Rubber Surround
Woofer 13-inch Pulp-Paper Cone, Flat-Wire Voice Coil
Crossover 13-Component Network, Iron-Core Inductors, Mylar Capacitors
Cabinet Construction 3/4-inch MDF with 1-inch Front Baffle, Structural Reinforcement
Connections Five-Way Gold-Plated Binding Posts
Dimensions (with riser) 41-inch H x 18-inch W x 12.25-inch D
Weight (with riser) 78.8 lbs (per speaker)
Finish Options Book-Matched Wood Veneers
Warranty 10 Years
Sold As Single Unit (pair requires two)

What's in the Box

  • KLH Model Seven Floorstanding Speaker (1 unit)
  • Matte Black 3-Degree Slant Riser Base
  • Magnetic Low-Profile Grille

Frequently Asked Questions

What is the KLH Model Seven?

The KLH Model Seven is a 3-way acoustic suspension floorstanding loudspeaker and the flagship model of the KLH Model Collection Series. It features a 13-inch woofer, a 5-inch dedicated midrange driver, and a 1-inch aluminum dome tweeter, with a frequency response of 38Hz to 20kHz (±3dB) and 91dB in-room sensitivity. First unveiled at High End Munich 2025, the Model Seven is manufactured by KLH Audio, a brand founded in Denver, Colorado, with roots dating back to Henry Kloss's original KLH company established in 1957.

How does the KLH Model Seven compare to the KLH Model Five?

The KLH Model Seven is a larger, more powerful step up from the KLH Model Five, sharing the same acoustic suspension heritage and Model Collection design language. The Model Seven uses a 13-inch woofer compared to the Model Five's 10-inch driver, extends deeper in the bass (38Hz vs. 42Hz rated, 26Hz vs. approximately 28Hz at -10dB), and delivers greater scale and imaging width. Both models use a 13-component crossover network with iron-core inductors and Mylar capacitors. For shoppers considering alternatives from other brands, the Model Seven competes directly with the MoFi Electronics SourcePoint 888 and Sonus faber Lumina V in its performance tier, but the sealed acoustic suspension design sets it apart from the ported enclosures used by most competitors in this category.

Can the KLH Model Seven be placed close to a rear wall?

Yes, the KLH Model Seven is designed to be more placement-forgiving than many floorstanding speakers. The sealed acoustic suspension enclosure does not require rear-wall clearance for port airflow, which means it can be positioned closer to walls than ported designs without the bass bloat or chuffing that rear-firing ports typically introduce. KLH specifically engineered the Model Seven with practical room placement in mind, and the three-position Acoustic Balance Control further allows users to compensate for any room-induced high-frequency buildup.

What is acoustic suspension and why does it matter?

Acoustic suspension is a sealed loudspeaker enclosure design in which the trapped air inside the cabinet acts as a spring to control woofer cone movement. Originally developed by Edgar Villchur and commercialized by KLH founder Henry Kloss in the 1950s and 1960s, this approach produces bass that is tighter, faster, and more linear than ported designs, because cone motion is precisely damped rather than reinforced by a tuned port. The trade-off is that acoustic suspension speakers typically require somewhat more amplifier power to achieve maximum bass output, but the quality and control of the bass they deliver is widely regarded as superior for acoustic music, jazz, classical, and any genre where bass accuracy matters more than raw extension.

What amplifier do I need for the KLH Model Seven?

The KLH Model Seven works with amplifiers rated between 20W and 250W per channel into a 4-ohm load. The 91dB in-room sensitivity means the speakers are relatively efficient and do not demand a high-power amplifier for typical listening levels in most rooms. Integrated amplifiers, stereo receivers, and separates in the 50W to 150W range are well matched to the Model Seven. The 4-ohm nominal impedance means that amplifier stability into lower impedance loads should be confirmed before pairing with vintage or budget receivers, though most modern amplifiers handle 4-ohm loads without issue.

Where can I buy the KLH Model Seven in Toronto or Canada?

The KLH Model Seven is available at Vinyl Sound, an authorized KLH Audio dealer located in Toronto, Canada. Vinyl Sound carries the full KLH Model Collection Series and provides expert guidance on system matching, room acoustics, and speaker placement. The Model Seven is sold as a single unit, so two must be purchased to form a stereo pair. Canadian customers outside Toronto can contact Vinyl Sound directly for purchasing and shipping options.

What is the warranty on the KLH Model Seven?

The KLH Model Seven is backed by a 10-year manufacturer warranty, which applies to all speakers in the KLH Model Collection Series. This warranty coverage reflects KLH's confidence in the build quality of the Model Seven, including its reinforced MDF cabinet, cast-aluminum driver frames, and precision-matched crossover components.

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 33701851122

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Melissa
Charlottesville, US
★★★★★ 2
Not super chew material
Style: Tipsy Rosé
This is marked as a super chewer. But it’s super flimsy I returned because my dog would destroy it in seconds. If you have a super chewer don’t recommend this toy!
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Reviewed in the United States on March 30, 2026
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Verified Cardmember
Karen Thompson
Charlottesville, US
★★★★★ 5
Best Card in My Wallet!
Having this card from Prime/ Sync has made things so much easier ! I order something & then go to cart & pay with my Prime card, nothing more. I don’t need to worry about theft or further actions or delays. It’s a done deal & I have more time added to make an additional purchase if I need to in case I forget something. I love this card 💞. So easy, I buy more here cause it’s faster, safer, & all in one easy step & Amazon has just about everything there is so why not ? Best card in my wallet !!!
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Reviewed in the United States on May 30, 2026
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Love Wins❤️❤️
Dallas, US
★★★★★ 5
2026 it has saved me
I never wanted a store card only! When I first applied I was bummed that I only got the store card and I thought about canceling it. BUT A lot has changed this year for sure. New grandparents, grocery being so EXPENSIVE and everything in our house as far as electronics needed to be replaced. Very easy to apply for, love the fact that you can apply without getting a hit on your credit and if you want to accept the offer then do so and if you decide that it’s not enough credit then you can decline the offer and no hit to your credit. I will say this, this was the lowest card that I was offered but I chose to get it anyway and within a month I had already received a credit line increase. I also took a trip out of the country and was able to order stuff and have it delivered with no problems. Every time I use it I get cash back and am able to use that on my next order. This is my weekly card for groceries. I definitely can’t wait until it upgrades to the visa, I would definitely get more use out of it. For those who are Amazon shoppers, it’s well worth it. So far so good, Good Choice.
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Reviewed in the United States on May 26, 2026
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B. Schmidt
Chelsea, US
★★★★★ 5
Good, but you need to be careful with it
I've done business with GE CRB before using other store cards, so I knew what to expect going into this. I will echo the advice that a few others have given. For one, I would recommend that you only use this card for one purchase at a time and that you pay it off entirely before using the card again. The interest starts accruing immediately, but you are not billed for it until the promotional term expires - for example 6 months, 12 months, etc. You will see the expiration date and accrued interest amount on your bill. I always make sure I can pay off the entire amount well before the expiration date. Also, I schedule automatic payments through the website so it's paid every two weeks (pay day works well for me). I divide the balance by number of payments and schedule all of them right away. It's very easy to do this and will prevent late payment fees and the possibility of defaulting and getting hit with the accrued interest. I haven't had to deal directly with GE CRB customer service yet, so I don't have any complaints on that. The benefit of having a card like this is being able to use it for major purchases, paying it off over time, and avoiding any interest charges because you are paying off the balance before the promotional term (deferred interest) expires. You can't do that with a regular credit card. If you want a card to make frequent purchases with and plan on paying off the balance at the end of the month, you're much better off with a regular credit card. One warning... I noticed that after I was approved for this card my method of payment for Kindle one click purchases changed to this card. Keeping it that way would not be good and I wanted to make sure others know about this. I'm pretty sure you'd be hit with the interest at the end of the month since the purchases you would be making are lower than what's required to receive the no interest promotions. I changed it back to my debit card. Just keep on top of the account, don't use it to make a bunch of purchases, and pay the balance off before the promotional terms expire and you'll be fine. Like all credit, being responsible is the key to not getting in trouble with it.
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Reviewed in the United States on December 5, 2012
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Hi Ui Ewe iew Neil Sandage, GreatCTO, Chuck Bartowski
Grantham, US
★★★★★ 1
Was lucky to meet really polite and conducive employees. But the Card Company and Amazon Coders are crap.
2:13:23 PM : Ui Neil Sandage: Initial Question/Comment: I wanted to pay right now. And then close the card today. $400 is far to low a limit to be worth my time. Your payment in the amount of $403.23 has been successfully scheduled for 04/20/2015. Please allow up to 48 hours for this payment to be reflected on your account. Confirmation will be sent to *****@gmail.com Confirmation Number: 831651153 2:13:28 PM : System: Welcome to Amazon.com Store Card Live Chat. Your chat may be monitored and recorded for quality purposes. A chat agent will be with you momentarily. 2:13:28 PM : System: James has joined this session! 2:13:28 PM : System: Connected with James. Your Reference Number for this chat is 2494835. 2:13:33 PM : James: Hi, thank you for contacting us today. I will be happy to assist you. 2:14:13 PM : James: We do regret your decision to close your account with Amazon store card. May I please ask if there is any specific reason that you wish to close the account? 2:16:09 PM : Ui Neil Sandage: The limit is too low. If it is not at least $1500 or enough to purchase a refrigerators or repair an air conditioner in an emergency.... then why the heck do i need a credit card? I have $10,000 in savings. For small bills i can do cash. I only signed up for your card because of the $40 discount on a nVIDIA Shield Tablet. 2:17:04 PM : Ui Neil Sandage: My credit score is 754 with Transunion and 740ish with the other on CreditKarma.com 2:17:58 PM : James: I completely understand and I apologize for the inconvenience. 2:18:28 PM : James: Please be advised that there is no annual fee, 0% fraud liability and you are eligible for numerous Promotions offered. Would you like to re-consider your decision? 2:19:03 PM : Ui Neil Sandage: I want to pay the card first. Then see if the limit can be fixed. 2:19:44 PM : Ui Neil Sandage: Why the hell $400? 2:19:47 PM : James: I would be glad to place a request for you right away and check the decision. 2:20:00 PM : James: Ui Neil Sandag, to complete this transaction I am going to need your net income. When disclosing income, please provide the annual net dollar amount of all sources of income which you have, as an individual. Alimony, child support or separate maintenance income need not be included unless relied upon for credit. 2:20:03 PM : Ui Neil Sandage: no hard credit pulls. 2:20:13 PM : James: Your request for a credit line increase may result in an inquiry on your credit bureau; however, some requests are determined using only internal factors on your account and may not result in an inquiry on your credit bureau. 2:20:20 PM : Ui Neil Sandage: i just want to see the decision and why it was made? 2:21:01 PM : Ui Neil Sandage: too much activity was one of the complaints. 2:21:28 PM : James: I am so sorry for the inconvenience, I understand 2:21:34 PM : Ui Neil Sandage: I have a secured card i am always changing the limit on by increasing the collateral. 2:22:08 PM : Ui Neil Sandage: each month i place a few more hundred on it. So each month my credit changes. 2:23:13 PM : James: We value you as our customer and appreciate your business. 2:23:15 PM : Ui Neil Sandage: (10% discount on a shield tablet? I decided to apply. 400 - 40) 2:23:23 PM : James: If you wish I can place a request for credit line increase 2:23:51 PM : Ui Neil Sandage: I do but only if they look over the application with this info and make a new dicision. 2:24:14 PM : Ui Neil Sandage: The credit pull would hurt my score by much more than $400 is they do it again. 2:24:32 PM : Ui Neil Sandage: Just help me pay right now !!! 2:24:44 PM : Ui Neil Sandage: Are you after a commission or something? 2:25:07 PM : Ui Neil Sandage: just want to pay the card off in a lump sum right now. 2:25:34 PM : James: I will explain you 2:25:34 PM : James: It is very difficult for you to determine with certainty whether or not there will be an inquiry when processing a credit line increase request. This is due to the “internal factors” as mentioned above. 2:25:54 PM : James: And the balance on your account is $403.23 2:25:59 PM : James: I will credit $25.00 to your account 2:26:14 PM : James: And you can pay $378.23 2:26:24 PM : James: I am trying my best to help you in all the way I can 2:26:34 PM : James: Would you like me to credit $25.00 to your account? 2:26:54 PM : Ui Neil Sandage: Sure. Every penny matters. 2:27:14 PM : James: Your satisfaction is important for us and I will do my best to help you in all the way I can. 2:27:49 PM : Ui Neil Sandage: I still want to make the entire payment on the card today. Can i call and use a debit card to pay it all off? 2:28:08 PM : Ui Neil Sandage: Do i have to wait 48 hours for it to post on my account? 2:28:29 PM : James: You may call customer service at toll-free 1-866-634-8379 and make payment without any fee with debit card 2:28:44 PM : James: No, you can call and make $378.23 payment 2:30:22 PM : Ui Neil Sandage: So just to be clear. You have applied a $25 credit. And if i call right now. The new balance they will see is = $378.23 ? 2:31:00 PM : James: Yes, you are absolutely right. 2:31:25 PM : Ui Neil Sandage: I have one more question. May i ask it here? 2:31:54 PM : James: Sure 2:31:59 PM : James: I will be more than happy 2:32:38 PM : Ui Neil Sandage: I have a utility company here named JEA. I once set up automatic payment of my utility bills. Then paid the bill when it arrived. 2:33:41 PM : Ui Neil Sandage: Then on the scheduled day of automatic payment they double charged me for a bill that had been paid down to zero two weeks before.... Will that happen on 4/20 with this scheduled thing i did? 2:34:34 PM : James: You can just click on "payments" tab and then select "scheduled payment" 2:34:44 PM : James: You can cancel the payment or edit the payment date and amount 2:35:04 PM : James: If you wish to make the payment over the phone with debit card you can cancel the payment 2:36:07 PM : Ui Neil Sandage: So that was an important question. 2:36:39 PM : James: Yes, else both the payments would post 2:36:42 PM : Ui Neil Sandage: I followed you directions and it wants me to log back in. However it did not accept my email address as my log in ID. What now? 2:37:20 PM : James: The site would be timed out 2:37:43 PM : Ui Neil Sandage: Yes. So what is the correct log in ID? 2:37:58 PM : James: May I please request you to click on "Forgot User ID" on first page of www.syncbank.com/amazon? 2:38:03 PM : Ui Neil Sandage: I know my password. But it does not ask that. Just the ID? 2:39:52 PM : James: Yes, you can get your user ID 2:39:57 PM : Ui Neil Sandage: silly damn computer. It was my email. But it had to be all if lower case and no proper Caps for it to be accepted...... :::annoyed::: 2:40:32 PM : James: I am so sorry for the inconvenience caused. 2:41:15 PM : James: I will be glad to help if you need any more information from your account. 2:42:05 PM : Ui Neil Sandage: ::snicker at the trained response:: do you have another $25 to apologize with? 2:44:02 PM : Ui Neil Sandage: I entered my email with caps. But the system automatically changed it. 2:44:24 PM : Ui Neil Sandage: Then would not accept it with caps to enter the account. WEIRD. 2:45:15 PM : Ui Neil Sandage: Are you quiet to see if they will approve the $25 or is this professional distance? Perhaps you had business to address elsewhere? 2:45:56 PM : Ui Neil Sandage: What was that number again? I'd like to call and make my payment. 2:46:13 PM : James: I am really sorry, I have already processed $25.00 and system does not allowed to credit another $25.00 2:46:23 PM : James: You may call customer service at toll-free 1-866-634-8379 and make payment without any fee. 2:48:41 PM : Ui Neil Sandage: That's fine. I only ask because every penny counts. And you'll have to forgive me. But it is mildly insulting to tell me you are sorry for the inconvenience when the computer or programmers is clearly not sorry and intentionally set it up so that i could not use proper caps in my ID or email address. Rather than get upset at the lie i chose to laugh at it as a canned response. 2:50:57 PM : James: Yes, the user ID is case sensitive 2:51:03 PM : Ui Neil Sandage: I called the phone system and it says you lied to me twice??? It says my balance is $403.23 ? 2:51:16 PM : James: I understand, it would be frustrating some times if the system does not help us 2:51:28 PM : James: As mentioned, the balance will be updated in next 48-72 hours 2:51:48 PM : James: However, you can be rest assured that your balance is $378.23 2:52:44 PM : Ui Neil Sandage: please forgive me for being frustrated. But if you read the conversation there was no mention of wait 48-72 hours for the credit to post. I know it is not your intention. But that makes a third lie. 2:53:36 PM : Ui Neil Sandage: I asked specifically if i call right now will the credit be posted? And your response was Yes when i call it would show up. 2:54:32 PM : Ui Neil Sandage: or at least that is how the conversation felt. 2:55:09 PM : James: I am really sorry for the confusion. 2:55:29 PM : James: $25.00 will post in next 48-72 hours, however, you can pay $378.23. 2:55:39 PM : James: And cancel the payment which was made online 3:02:28 PM : James: I will be glad to help if you need any more information from your account. 3:02:28 PM : Ui Neil Sandage: Is it possible to save or email this conversation as a copy to myself? The problem is the computer system and not you. But a lot of things happened here. Ridiculously low credit limit. ID being made all lower case by the website. The automatic charge 20 days later if i had not asked you. And a lot of bad things could have happened. In fact some things did. Amazon made my default automatically their card instead of the one i selected. So a lot of my purchased were canceled or interrupted and did not ship on time until i logged back in and changed the payment method. EVER THOUGH AMAZON APPROVED ALL THE PURCHASES on their card and then frozen them days later. Not hours. Days later. I had to wait on an emergency tool to unlock something important. And that was delay by days because of their computer systems changing things automatically just as it did with me ID? Don't they think i know what i want? Why do they force their card and their lower cases and their enforced payments even if the account balance would have been zero when it happened? I could be overdrawn with these things they do. $404 dollars is not always in that checking account. 3:03:00 PM : James: I am sorry, we do not have an option to email 3:03:01 PM : James: Once the chat is ended, you may scroll down and click on "Skip the Survey and Print chat". 3:04:11 PM : James: Please do not misunderstand, and I am really sorry for all the confusions and problems 3:04:55 PM : James: We do respect your time and understand how difficult it would be if you are getting problems in log in 3:05:45 PM : Ui Neil Sandage: I will try the phone again now. What is the correctED balance i want to pay when i call? 3:06:10 PM : James: You can pay $378.23. 3:06:30 PM : James: And make sure that you cancel the payment which you made online 3:06:40 PM : James: Thank you for your patience. 3:08:42 PM : James: I will be glad to help if you need any more information from your account. 3:08:58 PM : Ui Neil Sandage: ty on phone 3:09:45 PM : James: Thank you for your patience and understanding. 3:10:00 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card. Have a wonderful day. 3:11:41 PM : Ui Neil Sandage: Here is a 4th lie. They want paper checks and not credit card. Debit card is not an option. And the voice recognition is nearly impossible had to repeat until it let me use the touch pad to navigate. 3:15:22 PM : James: You can make the payment over the phone with live agent with debit card 3:15:36 PM : James: You can say "agent" "agent" 3:15:54 PM : James: It will connect you to live agent and you can make the payment with debit card 3:16:10 PM : Ui Neil Sandage: Thank you James. An agent did answer. And she said there would be no charge for the Debit card. 3:16:25 PM : James: Perfect! 3:16:30 PM : James: Thank you. 3:16:43 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card. Have a wonderful day. 3:17:23 PM : Ui Neil Sandage: Okay i paid the $378.23 ~ Here is hoping all this posts overnight. I want to see it done Friday and not have to wait for Monday. 3:15:54 PM : Ui Neil Sandage: I am closing this damn account if after it is all paid no one authorizes or corrects it to a $1500 limit or more. 3:16:52 PM : James: You can any time contact us 3:17:02 PM : James: We are always here to help you 3:17:52 PM : Ui Neil Sandage: Okay. Now let's print or email this transcript. 3:18:02 PM : James: Sure 3:18:07 PM : James: Thank you for contacting Synchrony Bank regarding your Amazon.com Store Card. Have a wonderful day. 3:19:55 PM : Ui Neil Sandage: Why is that option to print not appearing? 3:20:20 PM : Ui Neil Sandage: ..... 3:20:58 PM : James: You would need to end chat and then you can view the option 3:21:06 PM : James: Please click on close option on the top 3:21:16 PM : Ui Neil Sandage: it says exit. I will not exit. 3:21:38 PM : Ui Neil Sandage: i want a copy of the chat before it exit. As exist means close door behind you. 3:22:08 PM : Ui Neil Sandage: i do not want to close this window. 3:22:28 PM : Ui Neil Sandage: " [X] Exit " 3:23:01 PM : Ui Neil Sandage: Can you close this chat so i may have a copy? 3:23:04 PM : James: You can copy the chat transcript and paste in word document 3:23:11 PM : Ui Neil Sandage: end* this chat 3:23:39 PM : James: If you " [X] Exit " you can view it option to "print" chat 3:23:48 PM : James: Do not worry, the chat transcript will be there 3:25:28 PM : Ui Neil Sandage: alright. I will copy and paste. StarOffice used to be better than Word and for all the Linux users out there it is not good to assume a paid for Microsoft program is on every computer. 3:26:02 PM : Ui Neil Sandage: Star Office may still be better. (My computer does have the other. I had a student discount on it.) The following is three fields from the Feedback Survey after you "close" or as it says "Exit" the Chat window. **** The card and process is a nightmare. The $400 limit was only good for the one purchase i made. And my balance was $403.23 with tons of blocked orders on Amazon because i spend more than $1,000 in a month and it automatically switched my default payment card to Syncho profanity. ~ James did okay. But as soon as my “paid in full” zero balance posts, then I am closing the account. Edited: (too many characters = 255 with spaces) The $400 limit was only good for the one purchase i made. i spend more than $1,000 in a month and it automatically switched my default payment card to Syncho profanity. As soon as my “paid in full” zero balance posts, then I am closing the account. **** James was polite and prompt. But there were a few things unclear or felt contrary. When asked or prompted he did well. I appreciate the $25 credit. It took the hate or venom out of the emotions. But it is the card and hit on my credit for a ridiculously low $400 that i paid off today and wanted to close today that is ridiculous. The balance does not update quickly and i have to wait. At the start the Agent kept wanting to pull my credit for a second month to change me credit limit when what I opened with was a desire to pay in full and correct when the payment would be processed from 20 days out as it automatically dated the bank draft, to process it today. He was saying there is a magical chance that might not happen does not help. I need a yes or a no. Again. He is not doubt an excellent agent for politeness. But i need a very precise agent that does what I want and not someone who does credit pulls at every chance. There were a lot of issues i had to figure out for myself even though he works for them. I had to get to the conclusion before he confirmed it. And he was polite. It is the company(ies) that is(are) the problem and not this specific person. Edited: (too many characters = 255 with spaces) He is not doubt an excellent agent for politeness. But i need a very precise agent that does what I want and not someone who does credit pulls at every chance. There were a lot of issues i had to figure out for myself even though he works for them. **** I need the ability to print and email the chats. And this exit thing really does exit the chat so that you can not have a copy of the conversation. Even now it says submit this feedback or get a copy of the chat. You are not allowed to talk back if you want to read what was said or have a copy of it. EDIT : 238 without spaces or 305 with. They have a character limit of 255. I need the ability to print & email the chats. This “Exit” thing really does exit the chat so that you cannot have a copy of the conversation. Even now it says submit feedback or get a copy of the chat. You r not allowed to talk back and have evidence.
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Reviewed in the United States on April 2, 2015

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