SKU: 70203485958

Support People with Mental Health Issues

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Description

Support People with Mental Health IssuesCOURSE OVERVIEW: Welcome to the Support People with Mental Health Issues course. This program has been designed to equip you with the knowledge, practical skills and interpersonal strategies required to support individuals experiencing a wide range of mental health conditions. You will explore the foundations of mental health and mental illness, develop an understanding of common mental health disorders, and build capabilities for safe, ethical and

COURSE OVERVIEW:

Welcome to the Support People with Mental Health Issues course. This program has been designed to equip you with the knowledge, practical skills and interpersonal strategies required to support individuals experiencing a wide range of mental health conditions. You will explore the foundations of mental health and mental illness, develop an understanding of common mental health disorders, and build capabilities for safe, ethical and effective engagement with clients, carers and callers in distress. This course also addresses stigma reduction, communication techniques and structured approaches to supporting people across diverse situations.

This course begins by explaining what mental health is, how it differs from mental illness, and how the two concepts intersect across the spectrum of human experience. This learning area describes what good mental health looks like and introduces major mental health conditions including Depression, Bipolar Disorder, Generalised Anxiety Disorder, Obsessive Compulsive Disorder, Post-Traumatic Stress Disorder, Psychosis and Dementia. It outlines who may be affected by each condition and the associated signs, symptoms and early indicators.

The next learning area examines the risk factors that increase vulnerability to mental health issues and the protective factors that support resilience and wellbeing. This learning area explores biological, psychological, social and environmental contributors, and highlights the importance of early identification and supportive intervention.

The next learning area explores how to manage initial contact with clients experiencing mental health issues, including individuals in distress, experiencing panic attacks or feeling agitated. This learning area provides practical approaches to ensuring safety, building rapport, and responding appropriately in unpredictable or escalated situations.

The next learning area addresses safe work practices for conducting home visits and outlines best-practice procedures for handling incoming telephone enquiries. This learning area also discusses how to support callers experiencing hallucinations, delusions, anxiety, depression or anger, as well as strategies for respectfully managing callers who talk excessively, make repeated contact or present as nuisance or sexual callers.

The next learning area focuses on structured counselling interactions and outlines how to conduct supportive conversations that respect autonomy and promote wellbeing. This learning area also explains how to collaborate with carers of individuals with mental health issues, including guidance on communication, boundaries, shared problem-solving and family support.

The next learning area explores the nature of stigma associated with mental illness. This learning area describes why stigma exists, how it affects individuals and communities, and the practical strategies that can be used to reduce stigma in personal, workplace and service environments.

By the end of this course you will be able to distinguish between mental health and mental illness, recognise major mental health conditions and their symptoms, respond safely and effectively to clients in distress, manage diverse interactions across face-to-face and telephone settings, conduct supportive counselling conversations, collaborate constructively with carers, and actively contribute to reducing stigma and promoting positive mental health outcomes in your work environment.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

  • What is mental health?
  • What is the difference between mental health and mental illness?
  • How do mental health and mental illness intersect?
  • What does good mental health look like?
  • What is Depression? And the types of Depression
  • Who gets Depression?
  • The signs and symptoms of Depression
  • What is Bipolar Disorder?
  • Who gets Bipolar Disorder?
  • The signs and symptoms of Bipolar Disorder
  • What is Generalised Anxiety Disorder (GAD)?
  • Who gets GAD?
  • The signs and symptoms of Generalised Anxiety Disorder
  • What is Obsessive Compulsive Disorder (OCD)?
  • Who gets OCD?
  • The signs and symptoms of OCD
  • What is Post-Traumatic Stress Disorder (PTSD)?
  • Who gets PTSD?
  • The signs and symptoms of PTSD
  • What is Psychosis?
  • Who gets Psychosis?
  • The signs and symptoms of Psychosis
  • What is Dementia?
  • Who gets Dementia?
  • The early warning signs and symptoms of Dementia
  • The risk factors of mental health
  • The protective factors of mental health
  • How to manage the initial contact with clients with mental health issues?
  • How to manage clients in distress?
  • How to manage clients with panic attack?
  • How to manage clients feeling agitated?
  • How to safely conduct home visits?
  • How to handle phone enquiries?
  • How to manage a caller who is experiencing hallucination and/or delusions?
  • How to manage a caller who is anxious?
  • How to manage a caller who is depressed?
  • How to manage a caller who is angry?
  • How to manage a caller who talks a lot and is difficult to be interrupted?
  • How to manage a ‘nuisance’ caller?
  • How to manage a repeated and regular caller?
  • How to manage sex callers?
  • How to conduct a counselling session?
  • How to work with carers of loved ones with mental health issues?
  • Mental illness and stigma
  • Why does stigma exist?
  • How does stigma affect people with mental illness?
  • How to reduce stigma?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.

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SKU: 70203485958

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4.2 ★★★★★
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Austin & Cambria
Lowell, US
★★★★★ 5
That ending 😫
Format: Kindle
I fell into a false sense of security and really thought this was gearing towards a happy ending. Then I realized there’s no work they don’t punish Andrew. I really liked Vale’s character. I don’t normally read books with pregnancy but going into this knowing she was pregnant made it more enjoyable for me. I loved Bishops devotion to her and her happiness. I also loved that Holt and Mercy couldn’t fight their attraction to her. I love scent matches so very much. I’m so curious to see how this duet will end up. And I need to pay more attention and notice that a book I’m starting is a duet to begin with lol
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 21, 2025
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Sarah A
Pawtucket, US
★★★★★ 5
oh wow
Format: Kindle
I just knew there was something about Cooper! I’m wondering if he’s about to be included but damn I’m glad he’s at least not a rapist and creepy guy, he just got called on assignment and had to go! This should be interesting! She’s gonna run and then what’s his face is gonna grab her. I’m worried! Wow that was a great book and cliffhanger! Loving this!
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Reviewed in the United States on December 27, 2025
A
Verified Purchase
Amanda
Port Orchard, US
★★★★★ 5
A good read
Format: Kindle
A good read, just fluffy cuteness, no antagonism. I like all the characters. It could have used another round of editing however, glanfds being one error that cracked me up, and my personal pet peeve was that the author kept using the word fill instead of feel, which I promise you are not interchangeable haha, but it's definitely better than the majority of books I read on here mistake-wise.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on November 28, 2024
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Cecy Melero
San Leandro, US
★★★★★ 4
amazing
Format: Kindle
Knot the Bride was a fantastic read! The characters were all amazing and well-developed. It was easy to like them all. Sophia, Luca, Nick, and Gavin were all perfect for each other. It was such a charming story that had me hooked the entire time. I did wish there were POVs from Luca, Nick, and Gavin but it was still an amazing book without it. I am excited to read the next book in the Willowside Omegaverse series! This is definitely a must-read for fans of omegaverse romance!. I received a free copy of this book and am voluntarily leaving a review.
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Reviewed in the United States on April 25, 2025
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Tara
Alexandria, US
★★★★★ 3
3 Star Read,
Format: Kindle
This book wasn't bad, but wasn't my cup of tea. It's highly disappointing because the storyline is so original. There is no real conflict or resolution, so the entire thing feels flat. As a lover of omegaverse books, I know there is a ton of variety out there, and ov is really up to the author. But this one is weird. Omegas have multiple scent glands all over their bodies and go into week long heats every month. Alphas have knots in the middle of their shaft instead of the base, and the knot doesn't always swell, no explanation of when or why. It doesn't engage at all when the mouth is in play. I also didn't enjoy the author's writing style. Each paragraph is only 1 or 2 sentences long, and the entire book reads very stacato. The conversations are stiff and unnatural feeling. Everything is very repetitive, both in word choice and in thought. The same thing is repeated 3 or 4 times over a single page, multiple times over. I ended up doing so much skimming. The first 50% of the book is all slow burn, and the last 50% is almost straight mediocre spice. This wouldn't have been all bad if the grammar and spelling errors didn't start at the exact same time. Tongue is repeatedly misspelled in the middle of the spice.
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Reviewed in the United States on September 14, 2024

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