SKU: 73933214253

Dealing with Difficult Employees

$22.45 $24.95
Save 10%
No.2 Bestseller on lamcf.fr >

Pay in installments of $6.24 with ShopPay, AfterPay and Klarna

Shipping Estimate
USA
  • USA
  • CAN

Ships within 48 hours · Estimated delivery Aug 22 - Aug 27

Promo Codes Available:

For Your Every Summer RSVP, with Code: SUMMER15

Description

Dealing with Difficult EmployeesCOURSE OVERVIEW: Welcome to the Dealing with Difficult Employees course. This program will equip you with the communication tools, behavioural strategies, and leadership techniques needed to address challenging employee behaviours constructively and professionally. You will explore how to guide employees toward improved performance while maintaining fairness, clarity, and respect. This course also highlights how to set boundaries, manage emotions, and

COURSE OVERVIEW:

Welcome to the Dealing with Difficult Employees course. This program will equip you with the communication tools, behavioural strategies, and leadership techniques needed to address challenging employee behaviours constructively and professionally. You will explore how to guide employees toward improved performance while maintaining fairness, clarity, and respect. This course also highlights how to set boundaries, manage emotions, and create forward-focused conversations that resolve issues and strengthen workplace culture.

This course begins by examining the difference between subjective and objective language and why objectivity is essential when addressing employee behaviour. You will explore the imperatives of communicating with difficult people and the core principles of communicating with difficult employees, including clarity, neutrality, consistency, and professionalism. This section also explains how to deal with complainers, how to validate an employee’s concerns without reinforcing unproductive behaviour, and how to remain diplomatic even when the conversation is tense or emotional. You will examine what statements you should avoid saying, how to take a forward-looking approach, and why discussing problems constructively is more effective than dwelling on past frustrations.

The next learning area focuses on setting the right environment for difficult conversations. You will explore why you should speak with the employee in a quiet, closed-door setting to preserve dignity, minimise defensiveness, and ensure privacy. This section also explains how to structure and guide the discussion so that it is productive, respectful, and outcomes-focused.

A further section examines behavioural and performance-related issues. You will explore how to address an employee who does not dress properly, how to address an employee whose behaviour is disruptive or insulting, and how to address an employee who has hygiene problems. This section also covers how to deal with employees who spread rumours and how to address conduct that undermines trust, morale, or team cohesion.

The program then examines low engagement and poor motivation. You will explore how to deal with lazy or lethargic employees, how to handle unmotivated employees in meetings by encouraging participation and accountability, and how to address unmotivated employees in one-on-one situations through coaching, clarity, and expectations. This section also explains how to deal with passive-aggressive employees by identifying indirect resistance, naming behaviours explicitly, and resetting expectations in a calm and direct manner.

The next learning area focuses on managing anger and emotional intensity. You will explore how to deal with angry employees, why you should not let employees wallow in anger, and how to handle employees who express anger during meetings without allowing disruption or escalation. This section also explains why supervisors must beware the “anger trap”—the tendency to become reactive, defensive, or emotionally pulled into the conflict—and how to maintain composure during emotionally charged interactions.

The final learning area focuses on restoring alignment and building mutual understanding. You will explore how to create synergy and understanding through constructive dialogue, clear expectations, and collaborative problem solving. This section also explains how to come to an agreement with angry employees by focusing on shared goals, behavioural commitments, and follow-up steps that support sustained improvement.

By the end of this course you will be able to address difficult employee behaviours confidently, structure challenging conversations effectively, manage emotional reactions, reinforce expectations, support employee growth, and maintain a respectful, productive, and stable work environment.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand:

  • The difference between subjective and objective language
  • The imperatives of communicating with difficult people
  • The principles of communicating with difficult employees
  • How to deal with complainers?
  • How to validate the employee’s concerns?
  • How to be diplomatic?
  • What thing you should avoid saying?
  • How to take a forward-looking approach?
  • Why you should speak with the employee in a quiet, closed-door discussion? And how to discuss the problem?
  • How to address an employee who does not dress properly?
  • How to address an employee’s whose behaviour is disruptive or insulting?
  • How to address an employee who has hygiene problems?
  • How to deal with employees who spread rumours?
  • How to deal with lazy or lethargic employees?
  • How to handle unmotivated employees in meetings?
  • How to handle unmotivated employees in one-on-one situations?
  • How to deal with passive-aggressive employees?
  • How to deal with angry employees?
  • Why you should not let your employees wallow in anger?
  • How to handle employees who express anger during meetings?
  • Why you should beware the “anger” trap?
  • How to create synergy and understanding?
  • How to come to an agreement with angry employees?

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 73933214253

Discover Niche Categories That Outsell

Top-Converting Item to Boost Your Average Order

4.4 ★★★★★
Based on 28 reviews
Sort
Highest Rating
Newest First
Oldest First
Product Reviews
S
Verified Purchase
Stefanie UWS
Port Orchard, US
★★★★★ 4
It's good financial history
Format: Hardcover
especially how the EURO members' values slow down negotiations. I hardly came upon the fluidness in their story line post 2008 in this book, like I do the USAs through media. The FED is king in the USA in both knowledge and strategy (Powell Doctrine). A nice read but it could be shorter; my opinion of course!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 28, 2018
B
Verified Purchase
BookHawk
Battle Creek, US
★★★★★ 5
Dazzling, Exhaustive, Exhausting.
Format: Kindle
Mr. Tooze has delivered a tour de force. He has marshaled what surely must be the most comprehensive and informed account of the 2008 crash and its aftermath. Tooze examines in detail and at length, the financial, economic and political forces at work in this gigantic mosaic of global crisis. And he clearly understands the process, providing shrewd insights and informed commentary. It's a heavy lift--a bit like trying to drink out a a fire hydrant; the sheer volume of information is daunting. But the prose is clear and accessible. Tooze clearly identifies with the the leaders and institutions that mobilized themselves in new and highly unorthodox programs to contain the crisis. That's not popular among critics on both the far left and the hard right. But he illustrates the vapidity of their carping--which largely constitutes a substitute eitherfor understanding the issues or crafting workable solutions. I would argue that he overlooks the opportunity Obama had in January 200i9 to bend both parties to his will in crafting a real Economic Stimulus plan that the nation could have embraced. Instead he passed the initiative to the House leadership who simply dredged up failed old chestnuts which they newly christened as stimulus programs. Obama bought in and launched its initiative as a partisan weapon--which has only served to widen the current divide. An activist approach that would have drawn from both Republican and Democratic resources--and which was actually directed as a stimulus--might have created a moderate center from which to conduct his business. We'll never know. Obama didn't ever buy into working with others--even n his own party. It was generally his way of the highway. But it's tempting to look back and consider the possibilities. His concluding message, asks what resources will the current administration--which eschews both institutions and expertise--be able to mobilize in the all too likely event some new global crisis hits. For now, read and enjoy the (long) but very well informed ride.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on August 27, 2018
D
Verified Purchase
David Titus
Charlottesville, US
★★★★★ 5
Excellent history of 2008 financial crisis
Format: Kindle
As a non-economist, I wanted to learn about the causes and consequences of the 2008 financial crisis. Overall, Tooze has created what will likely become the definitive history of the crisis. He tells an incredibly detailed story of the rise of power among international banks, and how these banks created securities around mortgages that concealed their riskiness. The blow by blow story often had me in high suspense, testifying to the power of how Tooze put together the background events - and fininacial instruments of mass destruction - that nearly gave us WW Depression 2.0. Personally, I come away with great respect for Paulson, Berneke, Geitner, to name the key actors in this drama - for saving the world economy from ruins. I also come away with an unsolved mystery: why did America not fill its jails with crooked bankers? Yes, I understand from Tooze that the US Fed and Treasury were bankers, and disliked immensely turning in their own. But, zero bankers in jail, after causing what Tooze argues was the greatest bank crisis, ever, including Great Depression 1.0.? It makes no political sense that banks and their leaders nearly destroyed the world economy, but zero went jail, when millions across the world lost homes to foreclosure, suffered severe unemployment, had Democratic election results ignored by financial authorities (mainly in Europe). I am personally convinced this lack of fairness and justice has given us not only Trump but a broad range of autocratic political parties. They claim to protect everyday people, but of course do not. In sum, this rather masterpiece of historical financial analysis is a surefooted guide across the tricky lengthy and politically dangerous terrain of the 2008 financial crisis. Five stars.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 23, 2019
W
Verified Purchase
wsmrer
Port Orchard, US
★★★★★ 5
2008 Neoliberalism crashes the state rushes back-- just in time
Format: Kindle
“Whereas since the 1970s the incessant mantra of the spokespeople of the financial industry had been free markets and light touch regulation, what they were now demanding was the mobilization of all of the resources of the state to save society’s financial infrastructure from a threat of systemic implosion, a threat they likened to a military emergency.” (Loc. 3172-3174) Adam Tooze takes the well know Financial Crisis of 2007-08 through its full history of international ramifications and brings it up to the present with the question of whether the large organizations, structures and processes on the one hand; decision, debate, argument and action on the other that managed to fall into place in that crisis period in this and many other countries will develop if needed again. “The political in “political economy” demands to be taken seriously.” (Loc. 11694). That he does. Tooze is an Economic Historian and Crashed: How a Decade of Financial Crises Changed the World is a wonderfully rich enquiry into causes and effects of the Financial Crisis and how the failing of poorly managed greed motivated practices of a few financial institutions, and their subprime mortgagees, tumbled economies in the developed and developing world, causing events that matched the Great Depression’s dislocation and could have matched its duration, springing from world wide money markets “interlocking matrix” of corporate balance sheets— bank to bank.” A warning he is not kind to existing political beings, the Republican Party in particular “…to judge by the record of the last ten years, it is incapable of legislating or cooperating effectively in government.” (Loc.11704) His criticism is, in fairness, based on technical management grounds, and he does find fault as well with the inner core of the Obama advisors and their primary concerns for the financial sectors well being, rather than nationwide happenings where homes and incomes disappeared. This reviewer’s favorite (not mentioned by Tooze) is the early 2009 comment of Larry Sumners when Christina D. Romer, the chairwoman of President Obama’s Council of Economic Advisers and leading authority on the Great Depression saw a need for $1.8 trillion stimulus package, “What have you been smoking?” Sumners, Geithner, and Orszag, who favored transferring $787 billion to the banks to offset possible bank failures and such -- became policy. Tooze mentions that by 2012 Sumners was concerned by the slowness of the U.S. economy’s recovery taking, as it did, 8 years to reach 2008 levels of employment.* Can an Economic History be an exciting read? Tooze gives us over 700 pages of just that, but much will be familiar as reported news and may be skimmed, and some of the Fed’s expanded international roles very dense in content. His strength is the knowledge of what could have happened, had solutions not been found, and how agreements were reached out of public sight. “… the world economy is not run by medium-sized … entrepreneurs but by a few thousand massive corporations, with interlocking shareholdings controlled by a tiny group of asset managers. (Loc.418-419). Add wily politicians and hard driven bankers EU Ukraine and China you have an adventure. Corporate control is not new -- rich descriptions of its inner connections are. Adam Tooze does this well a reference work for years to come. 5 stars *For an in depth critique of that period see: A Crisis Wasted: Barack Obama’s Defining Decisions by Reed Hundt
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on August 11, 2018
M
Verified Purchase
MarcB
Boise, US
★★★★★ 4
what really happened
Format: Hardcover
informative, well written easy for a layman to understand, insightful, gives the reader a look at how the system really works
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on September 17, 2018

recommand products

Nevada Outdoor Table
6412.50
FESTOOL FESTOOL ABRASIVE SHEET STF 80X133 P220 RU2/10 RUBIN 2 499061 FES499061
194.92
Solid Gear Sonar Mid Blue S3S SR HRO FO ESD Safety Boot SG80208 by Snickers
132.60
FESTOOL LIMIT STOP KS 120 EB FES498641
317.48
Lurking Predators [Jumpstart]
28.00