Provide Clients with Loss & Grief Support (Refresher)COURSE OVERVIEW: welcome to the course, Provide Clients with Loss & Grief Support. This program is designed to equip you with the necessary knowledge and skills to effectively support individuals experiencing loss, grief, bereavement, and trauma. This course will explore various aspects of loss and grief, covering a wide spectrum of situations and potential impacts at individual clients, family, and community levels. In Section A, we will delve into

COURSE OVERVIEW:

welcome to the course, Provide Clients with Loss & Grief Support. This program is designed to equip you with the necessary knowledge and skills to effectively support individuals experiencing loss, grief, bereavement, and trauma. This course will explore various aspects of loss and grief, covering a wide spectrum of situations and potential impacts at individual clients, family, and community levels.

In Section A, we will delve into the diverse spectrum of loss situations, including primary, secondary, cumulative, and integrated loss, while also exploring the potential impacts of grief, bereavement, and trauma. Understanding the features and expressions of grief, including complex and disenfranchised grief, will be essential, along with recognising reactions indicating the risk of suicide and the required responses.

Furthermore, this section will address the impact of loss, grief, and bereavement on social and emotional health and well-being, considering social, cultural, ethnic, and spiritual differences in responses to loss. Strategies and communication techniques for formal and informal grief and bereavement support will be explored, along with self-care strategies and support services for workers. Additionally, legal and ethical considerations in individual practice and organisational settings will be highlighted.

In Section B, participants will learn how to recognise reactions to loss and grief, taking into account social, cultural, ethnic, and spiritual differences. They will also be equipped to identify situations where there may be a risk to the health and safety of individuals and make appropriate referrals. Interacting with individuals with empathy, sensitivity, professionalism, and courtesy will be emphasised, along with providing information about grief and bereavement support services and resources.

Moreover, participants will learn to identify individuals experiencing difficulty in coping with grief and trauma and link them to options for further help as needed. Maintaining confidentiality, monitoring stress levels, and recognising and minimising risks associated with grief and bereavement support will also be covered. Reflecting on outcomes and continuously reviewing practices for improvement will be integral parts of this section.

Furthermore, in Section B, participants will learn how to respond effectively to diverse situations of loss, grief, bereavement, or trauma, engaging with people using effective communication skills such as empathic listening, verbal and non-verbal techniques, providing information clearly and sensitively, and obtaining feedback to confirm understanding.

By the end of this course, participants will have gained the knowledge and skills necessary to provide compassionate and effective support to individuals experiencing loss, grief, bereavement, and trauma, fostering healing and resilience in their journey toward recovery.

This course is designed to align with the content outlined in the Nationally Recognised Unit of Competency CHCCCS017.

LEARNING OUTCOMES:

By the end of this course, you will be able to understand the following topics:

Section A: Knowledge

·       Spectrum of loss situations, including Primary Loss, Secondary Loss, Cumulative Loss, Integration of Loss

·       Potential impacts at the individual, family and community level, of grief, bereavement and trauma

·       Features and expressions of grief, including Complex Grief, Disenfranchised Grief

·       Reactions Indicating Risk of Suicide and Required Responses

·       Impact of Loss, Grief, and Bereavement on Social and Emotional Health and Well-being

·       Social, Cultural, Ethnic, and Spiritual Differences in Responses to Loss, Grief, and Bereavement

·       Different Contexts and Circumstances Prior to Loss and Their Impact on Grief and Bereavement

·       Strategies and Communication Techniques for Formal and Informal Grief and Bereavement Support

·       Grief and Bereavement Care Services and Information Resources

·       Stress Vulnerability Model and its Application to Loss and Grief Support

·       Self-Care Strategies and Support Services for Workers

·       Legal and ethical considerations and how these are applied in an organisation and individual practice, including Duty of Care, Privacy, Confidentiality, and Disclosure, Work Role Boundaries – Responsibilities and Limitations, Application in Organisation and Individual Practice

Section B: Performance Tasks

·       Recognise reactions to loss and grief

·       Take into account social, cultural, ethnic and spiritual differences

·       Identify situations where there may be risk to the health and/or safety of the person or other people and make appropriate referrals

·       Identify and assess an individual’s suicide risk and where necessary refer to appropriate services

·       Interact with individuals with empathy, sensitivity, professionalism and courtesy

·       Identify and respect social, cultural, ethnic and spiritual differences

·       Select and use verbal and non-verbal communication approaches that acknowledge the individual’s emotional needs

·       Identify individuals experiencing difficulty in coping with grief and trauma and link or refer them to options for further help as needed

·       Provide information about grief and bereavement support services and resources

·       Identify, suggest or use strategies for formal and informal grief and bereavement support

·       Obtain feedback from individual to confirm that options are clearly understood

·       Maintain confidentiality in line with organisation practices

·       Monitor own stress level in relation to working in the area of grief and loss

·       Recognise and minimise risks to self associated with grief and bereavement support

·       Identify and respond to the need for supervision and debriefing

·       Reflect on outcomes during and after support is provided

·       Identify where further support is required

·       Review practices for continuous improvement

·       Respond effectively to at least 3 diverse situations of loss, grief, bereavement or trauma.

·       Engage with people using effective communication skills at least once that included:

o   empathic listening skills

o   verbal and non-verbal techniques

o   providing information clearly and sensitively

o   obtaining feedback to confirm understanding

COURSE DURATION:

The typical duration of this course is approximately 2-3 hours to complete. Your enrolment is Valid for 12 Months. Start anytime and study at your own pace.

ASSESSMENT:

A simple 10-question true or false quiz with Unlimited Submission Attempts.

CERTIFICATION:

Upon course completion, you will receive a customised digital “Certificate of Completion”.