SKU: 14091736836

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

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Description

The Customer Rules: The 39 Essential Rules for Delivering Sensational ServiceThe former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business any business depends upon winning and keeping customers. In 39 digestible, bite sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers

The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.

Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not only shows why the customer always rules, but also the Rules for serving customers so well they'll never want to do business with anyone but you. For example:

Rule #1: Customer Service Is Not a Department
Rule #3: Great Service Follows the Laws of Gravity
Rule #5: Ask Yourself "What Would Mom Do?"
Rule #19: Be a Copycat
Rule #25. Treat Every Customer like a Regular
Rule #39: Don't Try Too Hard

As simple as they are profound, these principles have been shown to work in companies as large as Disney and as small as a local coffee shop; from businesses selling cutting-edge technologies like computer tablets to those selling products as timeless as shoes and handbags; at corporations as long-standing as Ford Motors and those as nascent as a brand new start-up. And they have been proven indispensible at all levels of a company, from managers responsible for hiring and training employees, setting policies and procedures, and shaping the company culture to front line staff who deal directly with clients and customers

Chock-full of universal advice, applicable online and off, The Customer Rules is the essential handbook for service excellence everywhere.

Binding Type: Hardcover
Publisher: Currency
Published: 03/05/2013
ISBN: 9780770435608
Pages: 189
Weight: 0.63lbs
Size: 7.77h x 5.20w x 0.83d

Review Citations: Publishers Weekly 12/17/2012
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SKU: 14091736836

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Vanessa
Lowell, US
★★★★★ 5
Good shoe
Color: Black, Size: 7.5
Comfortable heels true to size they look so good with many different going out outfits. So far they have not broken in half so that’s a plus
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Reviewed in the United States on May 21, 2026
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Lauren Anderson
Carnegie, US
★★★★★ 5
Love these shoes!
Color: Tan, Size: 7
Cute style, nice neutral color (exactly like the picture), and surprisingly comfortable too! Heels are wide and not too high.
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Reviewed in the United States on May 14, 2026
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Kathy Schweitzer
Charlottesville, US
★★★★★ 4
Shoe fit
Color: Black, Size: 10
They are very cute and comfy. Just an impulse buy for me. I feally.had no use to wear heels.
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Reviewed in the United States on May 28, 2026
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Alyssa Kennedy
Waukegan, US
★★★★★ 5
BUY THESE
Color: Black, Size: 8
Shocked at how comfortable these shoes are. I spend a lot of time standing and moving around as an esthetician. I wore these 8-9 hours straight at work for 2 days and it was shocked at the comfort. They are just right height and cute with long pants. Super cute, I’m so glad i took a chance on these. I bought black and tan
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Reviewed in the United States on May 22, 2026
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Stephanie Price
Charlottesville, US
★★★★★ 5
Comfortable
Color: Tan, Size: 6
Very comfortable! I was able to wear these for a long period of time during the day and didn’t give me any issues. True to size. Color is great!
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Reviewed in the United States on June 4, 2026

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