SKU: 21729234916

Peak Performance Culture: The Five Metrics of Organizational Excellence

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Peak Performance Culture: The Five Metrics of Organizational ExcellenceAn innovative approach to driving maximum performance at all levels of an organization Peak Performance Culture: The Five Metrics of Operational Excellence is a step by step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts

An innovative approach to driving maximum performance at all levels of an organization

Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more.

The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture -- containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide:

  • Features exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more
  • Explores best practices for implementing policies, procedures, and philosophies that align with an organization's mission, values, and strategy
  • Discusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboarding
  • Addresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizations
  • Provides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization

Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organization.



Binding Type: Hardcover
Publisher: Wiley
Published: 09/09/2020
ISBN: 9781119581499
Pages: 240
Weight: 0.95lbs
Size: 9.10h x 6.20w x 0.80d
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SKU: 21729234916

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Deborah Ross
Draper, US
★★★★★ 5
Being compact
Love the fact that this folds and is easy to pack for traveling and storage.
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Reviewed in the United States on May 11, 2026
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Jillian Harris
San Leandro, US
★★★★★ 4
Very sharp exposed corner! Easy to cut yourself.
Overall, this does exactly what I need it to but there is a sharp exposed corner that makes this a little difficult to use. One wrong swipe and I cut my face. If they rounded that corner off, it would be perfect. Just be very careful!
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Reviewed in the United States on March 22, 2023
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Annie
Los Angeles, US
★★★★★ 5
Does exactly what it says!
Let me preface this review by saying I am not a trend follower. Truth be told, I only watch animals in FB and Tiktok videos. That being said, I'm 43 and have hair growing on my face like I was dipped in a vat of testosterone. No lie - I look in the mirror and see the wires on my face trying to grow together to form a connection. As electric of a personality I am, it's no bueno for self esteem. I'd heard of dermaplaning, and have seen my friend use the razors with zero fear. She's whipping it around like it's a wand of wonder, and she looks and feels fantastic afterwards (yes, I grabbed her face to feel the difference - boundaries, I know). The one she buys is different than this one, and much more expensive. My maiden voyage was totally my fault. I had two too many glasses of fun juice and way too much confidence to weild a blade. I ended up with one shorter eyebrow and a couple of cheek slices that required a little more than light compression. Luckily, I was going to a rock concert the next day, so I couldn't have planned the snafu at a better time. When I tried again, with zero caffeine and hydrated to the max, it was an absolutely amazing result. I used a thin layer of coconut oil because I didn't have aloe (reviews). Not only did everything get smooth (seriously couldn't stop touching myself), but I realized I should use coconut oil more often. I even think after some practice I won't be afraid to cut my jugular because I hiccup or sneeze. This product is 100% worth the low price, just as long as you're sober, experienced, or willing to bleed out.
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Reviewed in the United States on July 19, 2022
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TSreviews
Dallas, US
★★★★★ 5
Removing Peach-Fuzz from your face :)
Before I ordered this item I did not know how important it would be to remove peach puzz from my face. By removing the tiny peach fuzz from my face, I am creating the smoothest possible surface for my skin, and for my makeup. I never truly understood this until I tried this method & saw the amazing results. (Being vision impaired, I also never really saw how much peach fuzz a normal human being has... until I used this item.) I highly recommend this item for anyone who wants to take care of their complexion and how their makeup and skin looks on a daily basis. I still can't believe it, but it's a real game changer! (Oh & by the way, these things fold in half, so the blade is covered and it can be carried in your makeup purse without any danger to you.) Enjoy!! 💖 XO
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Reviewed in the United States on February 17, 2025
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Erica C
Phoenix, US
★★★★★ 3
Cut my face
I’ve tried several brands of derma blades in recent years. This is the first one that cut my face in several places. It definitely thoroughly removed facial hair and exfoliated well but be careful. It also felt a little cheap and too lightweight which made it difficult to maneuver.
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Reviewed in the United States on July 31, 2023

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