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Description
Speaking Frankly About Customer Relationship Management: Why Customer Relationship Management Is Still Alive and Vital to Your Company's Customer StraIs Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and
Is Customer Relationship Management (CRM) an obsolete concept? As technology and cultural changes continue to influence our customer strategies, the terms and methods we use to define them are also changing. Is CRM still relevant as we address the need for customer engagement innovation and the customer experience? What role does customer relationship management play? How does it support the initiatives that drive customers to buy, return, and recommend your products and services to others? And how do you ensure that everyone in your company is working together towards the goal of building customer relationships through meaningful interactions that make the customer feel rewarded for doing business with you? Speaking Frankly About Customer Relationship Management (Why Customer Relationship Management Is Still Alive and Vital To Your Company's Customer Strategy) is a timely collaboration resource for customer relationship strategy success. It proposes that Customer Relationship Management achievement comes from honest and transparent conversations about CRM strategy and technology. Filled with practical and actionable guidance, the book reminds us of the important collaboration principals that drive customer relationship-building, engagement and experience. Sharing from over 20 years of experience designing and implementing customer strategies and technology solutions, innovation strategist JC Quintana compels us to speak frankly about our business relationships and the interactions that lead to trust and heartfelt service.Binding Type: Paperback
Publisher: Crg Press
Published: 04/15/2015
ISBN: 9780988914513
Pages: 246
Weight: 0.70lbs
Size: 8.50h x 5.50w x 0.56d
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4.5 ★★★★★
Based on 25 reviews
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Product Reviews
★★★★★ 4
Close...but not quite the length.
Size: XL (16 in), Style: 2 Knot Rope Bone, Size: XL (16 in), Style: 2 Knot Rope Bone
I will admit, I thought their picture was off, because when I saw 16" in the title I was expecting the distance between the knots to be 16 inches in length. So if you're looking for a good length tug-of-war rope for a medium to large dog, look somewhere else. I'm not returning it, it's good quality cotton rope asides that. My dog needs a new toy and cotton ones are harder to find. Next time I'm going to their amazon store directly to look for what I wanted though. I will buy from them again, I like the quality and the fact that, for once, cotton is actually cotton.
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Reviewed in the United States on February 12, 2025
★★★★★ 5
Great toy
Size: Small (9 in), Style: 2 Knot Rope Bone
I got this because my puppy chews through the other kinds of rope toys. This one is laying though. Only thing is, she's eating off the loose strings. Lol So she's pooping strings all the time
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Reviewed in the United States on February 14, 2026
★★★★★ 5
The strings on the end are super engaging and the rope itself holds up really well
Size: Small (9 in), Style: 2 Knot Rope Bone
Super cost effective way to redirect chewing!! Our 4 month old corgi quickly made this is favorite toy. He loves the strings on the side and tugs on it endlessly, and the main rope was pretty firm at first but has softened up while maintaining its strength. Highly recommend as an interactive toy or just something for your dog to chew on their own so you can take some time to chill on your own!
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Reviewed in the United States on July 25, 2024
★★★★★ 3
Not for aggressive chewers!
Size: Large (14 in), Style: 2 Knot Rope Bone
At first glance, this rope toy seemed sturdy and well made. However, within an hour of my Vizsla chewing on it, she had already bitten off and unfortunately swallowed several of the fringes. The center of the rope also began to unravel.
This toy may be suitable for smaller dogs or those that aren’t aggressive chewers, but I wouldn’t recommend it for large dogs or heavy chewers. Additionally, while it may measure 14 inches before being knotted at the ends, the total length is shorter than advertised.
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Reviewed in the United States on April 5, 2026
★★★★★ 5
Two knots, Not 3…
Size: Large (14 in), Style: 2 Knot Rope Bone
Been subscribed & saving on 3 knot version for years. My dogs gnaw through the center knot and they quickly unravel. This 2 knot version seems to last much longer.
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Reviewed in the United States on October 19, 2025
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