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Description
Building & Managing a World Class It Help DeskWhat is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips
What is a help desk? A help desk is a department within a company that responds to user's technical questions. Most large companies have help desks to answer user questions. Questions and answers can be delivered by telephone, e-mail, BBS or fax. This guide should help readers build, improve or maintain a successful help desk. The resource details a step by step methodology for help desk implementation and continous improvement, including tools, tips and techniques to make the help desk more efficient. The author shows how to select, implement and utilise new technology for help desks such as web based help desks, electronic display boards and call management packages. The guide also gives real life examples that demonstrate the successes and failures involved in creating and maintaining a help desk.Binding Type: Paperback
Publisher: McGraw-Hill/Osborne Media
Published: 04/26/2001
ISBN: 9780072132373
Pages: 583
Weight: 2.25lbs
Size: 9.20h x 7.56w x 1.26d
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4.3 ★★★★★
Based on 23 reviews
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★★★★★ 4
Beating guns - important things to ponder (so they do not beat us!)
Format: Kindle
I recently read an early copy of this book (Feb 2019). Beating Guns presents a thoughtful view of guns in our country. Seems like a good overview of where we are and how we got there. I appreciate that the views are presented by (fellows) that have held guns, so that they are not an abstract concept but a reality to them. I would hope this book helps people see the issues perhaps with a bit more understanding, and that in turn may lead to dialogue between people to arrive at a less antagonistic situation. This topic is complicated; no one book can possibly cover all the angles and options, yet this book and this approach are a reasonable way to keep people thinking about solutions.
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Reviewed in the United States on March 23, 2019
★★★★★ 5
Solid information
Format: Paperback
This book was a gift to my husband and he was very pleased with the content
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Reviewed in the United States on June 12, 2024
★★★★★ 5
Ways people are fighting Gun Violence
Format: Paperback
This was added to our church library as part of the UWiF reading program
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Reviewed in the United States on February 15, 2024
★★★★★ 5
Read it. You'll like it.
Format: Kindle
This book is challenging. Mostly because it hurts. It hurts to see statistics. It hurts to see memorials of lives lost that didn't have to be. But for me, it hurts because we are to be kingdom people now and we've failed on the gun front. I'm in the process of taking a rifle that was used in suicide and turning into a tool for life. We need to do that. So buy the book. Read it. Wrestle with it. Then get to turning swords into ploughshares.
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Reviewed in the United States on March 27, 2019
★★★★★ 5
Excellent book!
Format: Paperback
This book should be read by all of those who are dead set against gun control!
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Reviewed in the United States on April 11, 2023