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Description
Answering 911: Life in the Hot Seat"At a pace matching the flashing lights on a 911 console, Caroline Burau puts us in the hot seat and shows us the madness, the sadness, and the gallows humor of a profession that serves and protects in ways we never dream. And by telling us what goes on when the microphone is silent, she has taken the voice on the radio and given it heart." Michael Perry, author of Population 485 and Truck: A Love Story "A witty, gritty look at life on the receiving
"At a pace matching the flashing lights on a 911 console, Caroline Burau puts us in the hot seat and shows us the madness, the sadness, and the gallows humor of a profession that serves and protects in ways we never dream. And by telling us what goes on when the microphone is silent, she has taken the voice on the radio and given it heart." Michael Perry, author of Population 485 and Truck: A Love Story "A witty, gritty look at life on the receiving end of our cries for help." Reader's Digest (Editor's Choice) You answer a call from a fourteen-year-old boy asking for someone to arrest his mother, who is smoking crack in their bathroom. You talk with him until the cops arrive, making sure there are no weapons around and learning that his favorite subject in school is lunch. Five minutes later, you have to deal with someone complaining about his neighbor's clarinet practice. What is it like to be on the receiving end of desperate calls for help . . . every day? Caroline Burau, a former newspaper reporter and nursing student who couldn't stand the sight of blood, takes a job as an emergency dispatcher because she likes helping people. But on-the-job training at the comm center proves to be more than she bargained for. As she adjusts to a daily life of catastrophe and comedy, domestics and drunks, cops and robbers, junk food and sarcasm, lost cats and suicides, she discovers that crisis can become routine, that coworkers can be mean--that she must continue to care and, at times, learn how to let go. "The day may come when I have to dial 911. I hope to God that the person who answers is Caroline Burau or someone like her. Funny, honest, and elegantly simple, this book left me with a sense of grace and hope."--Alison McGhee, author of Shadow Baby, Rainlight, Was It Beautiful? and Falling Boy Caroline Burau is a 911 dispatch operator for the police and fire departments in White Bear Lake, Minnesota.Binding Type: Paperback
Publisher: Borealis Books
Published: 09/15/2007
ISBN: 9780873516020
Pages: 206
Weight: 0.65lbs
Size: 8.40h x 5.50w x 0.60d
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4.6 ★★★★★
Based on 8 reviews
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Product Reviews
★★★★★ 5
Kept Her Attention Immediately
Format: Hardcover
I bought this for my niece’s little daughter, and she absolutely loved it.
She played with it, looked through it over and over, and was completely engaged with it, which honestly says everything. Keeping a little child’s attention is not always easy, so I was very impressed with how much she enjoyed it.
The quality is excellent too — very vibrant, colorful, durable, and beautifully made. It feels sturdy enough to hold up well with little hands while still being attractive and fun to look at.
Overall, a wonderful purchase and a really great gift for a child.
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Reviewed in the United States on May 9, 2026
★★★★★ 5
Educational and entertainment fun
Format: Hardcover
My grandchildren love this book. I bought it for the youngest and all of the older children like reading it to him and hearing the animal sounds.
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Reviewed in the United States on May 16, 2026
★★★★★ 4
Great kids book
Format: Hardcover
These books are nigh unbreakable in toddler hands. The book is cute and the noises are great
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Reviewed in the United States on May 10, 2026
★★★★★ 5
Fun, Interactive Sound Book for Toddlers
Format: Hardcover
My daughter loves this book and especially enjoys pushing the buttons to hear the animal sounds. We aren’t quite old enough to match the pictures to the buttons yet, but she has so much fun pressing them and mimicking the animal noises, which makes this a great early learning experience.
The bright Eric Carle illustrations are engaging, and the interactive buttons keep little hands busy. A wonderful toddler-friendly sound book that grows with your child and encourages sensory play and language development.
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Reviewed in the United States on January 27, 2026
★★★★★ 5
Great Book for Engagement and Following Directions
Format: Hardcover
Great book! I use it to teach animals and following directions, and it keeps the kids engaged. I covered mine with contact paper because it is delicate. The pages are nicely printed with a glossy finish, but they are made of thin paper.
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Reviewed in the United States on May 10, 2026
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