Pay in installments of $4.25 with
,
and
Shipping Estimate
USA
- USA
- CAN
- USA
- CAN
Ships within 48 hours · Estimated delivery Sep 20 - Sep 25
Promo Codes Available:
For Your Every Summer RSVP, with Code: SUMMER15
Description
Delivering Knock Your Socks Off ServiceIn this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools,
In this trusted customer service classic, the renowned business training and consulting services practice Performance Research Associates, Inc. lays bare the truth all companies have come to accept but few know what to do with: companies that emphasize customer service make more money and keep customers longer than those that don't. For over two decades, Delivering Knock Your Socks Off Service has combined this timeless wisdom with powerful tools, real-world examples, and the latest methods to provide customer service professionals an indispensable guide. With lighthearted examples and to-the-point solutions, the book provides readers with proven tips and strategies for exceeding customer needs and expectations, determining the right times to bend or break the rules, becoming fantastic fixers and powerful problem-solvers, using the RATER factors to wow your customers, understanding cultural and generational differences, and coping effectively with your most challenging customers. Plus, the revised fifth edition delivers new information on using social media for communication and service recovery, owning service encounters, responding positively to negative feedback, and more.What is quality customer service--and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping customer service professionals deliver outstanding service that keeps customers coming back.Binding Type: Paperback
Publisher: Amacom
Published: 10/29/2011
ISBN: 9780814417553
Pages: 224
Weight: 0.70lbs
Size: 8.90h x 5.90w x 0.70d
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.5 ★★★★★
Based on 20 reviews
Sort
Product Reviews
★★★★★ 5
Nice decorative shelves
Color: White, Size: 15.7 Inches, Color: White, Size: 15.7 Inches
Love these shelves! Nice, sturdy and decorative!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 29, 2026
★★★★★ 3
Quality Assurance Lacking
Color: White, Size: 15.7 Inches
The first set I ordered was great; super easy to install, no issues. The second set I ordered the holes on the bottom of the shelves did not match up with the holes on the bar that secures the shelves to the wall so it was impossible to attach the shelves correctly. I'm still trying to figure out a solution.
TO SUMMARIZE: First set perfect; second set unusable
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 2, 2026
★★★★★ 5
Happy with my purchase
Style: Industrial / Rustic, Style: Industrial / Rustic
These shelves are fantastic! The quality is excellent, assembly was quick and easy, and they look great once installed. They have a much more expensive appearance than their price suggests. I’m very happy with my purchase and would highly recommend them.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 25, 2026
★★★★★ 5
Nice product
Style: 2 Tier with Tower Bar
Great quality, great material. Easy to install. Looks great on the wall.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 10, 2026
★★★★★ 5
Great sturdy shelf, install can be a bit challenging
Style: 3 Tier with Tower Bar, Style: 3 Tier with Tower Bar
The shelf is great and does exactly what I wanted it to do. I will note that the instructions indicate you’re supposed to use a 6 mm drillbit to install the anchors which comes out to about a 15/64 size. I would recommend a quarter inch drillbit because I was really struggling to get those anchors in there.
Several folks also said that it’s easiest to install with two people, but you don’t need two people if you have some way to prop the piece up while you’re marking the hole placements to drill (and I would definitely recommend having a level on it the entire time you’re working to make sure that it’s correct).
Lastly, it is easiest to put it together first, and then mark the drill holes, put the piece aside and drill and install the anchors, and then screw it in. I will also caution folks to not overtighten the pipe connections, because the pipes will end up in a wonky direction in the end.
Overall I am extremely happy with this piece and certainly for the price!!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 2, 2026
recommand products
Skunk2 Ultra Race Billet Runners w/ Fuel Rail – B Series
800.02
Rays 05X Wheels - Matte Gunbronze - 17x8.5 / 6x139 / -10
1852.50
Seibon OEM Style Dry Carbon Fiber Trunk Lid - 17-21 Civic Type-R (FK8)
1440.00
Skunk2 Ultra Series Race Billet Centerfeed Intake Manifold - B Series VTEC
925.02
Volk Racing TE37 Saga S-Plus Wheels - Dark Gunmetal / 15x8 / 4x100 / +35
1422.00