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Description
Business Writing with Heart: How to Build Great Work Relationships One Message at a TimeWrite your way into successful, lasting work relationships. Writing is the lifeblood of career success. This book shows you how to write with heart to use language and messages that connect with others at work, building relationships that help you achieve your goals. You have coworkers, clients, or customers you rely on to contribute to your success, and you may write to them more often than you talk or meet. Your written words must carry your
Write your way into successful, lasting work relationships. Writing is the lifeblood of career success. This book shows you how to write with heart--to use language and messages that connect with others at work, building relationships that help you achieve your goals. You have coworkers, clients, or customers you rely on to contribute to your success, and you may write to them more often than you talk or meet. Your written words must carry your messages, sometimes in tense and awkward situations. This book shows how to choose words that convey your meaning while developing and sustaining your relationships. If you are a leader, team member, sales or customer service rep, entrepreneur, or any professional who communicates in writing, this book helps you support positive relationships in every message. Whether you write to the assistant in the next office or the partner on the other side of the globe, you can communicate in ways that build trust, respect, and solid connections with others. Find out how to: --Make small changes in your emails to reinforce relationships rather than weaken them. --Share bad news, constructive feedback, apologies, and reminders in ways that reassure readers and create goodwill. --Say no to requests clearly and firmly without alienating or embarrassing others. --Respond to angry or tactless messages while preserving your reputation and the relationships that matter. --Communicate confidently even when the words don't come easily, using the model wording, letters, notes, and emails in this book.Binding Type: Paperback
Publisher: Syntax Training
Published: 11/01/2013
ISBN: 9780977867905
Pages: 436
Weight: 1.40lbs
Size: 8.90h x 5.90w x 1.10d
Award: Benjamin Franklin Award - Silver Medal Winner
Award: Benjamin Franklin Award - Silver Medal Winner
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4.6 ★★★★★
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Product Reviews
★★★★★ 4
Good Shelves
Color: B. Rustic Brown - Americana Farmhouse Style, Number Of Shelves: 3, Size: 22.5inches
These shelves are really nice quality and look as advertised. The hardware included was great quality, metal drywall anchors and good screws. They were easy to install, and make even/level with each other. My only gripe is the price, but I'm very satisfied with the product overall.
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Reviewed in the United States on April 12, 2026
★★★★★ 5
Attractive, easy to install, nicely equipped hardware package.
Color: B. Rustic Brown - Americana Farmhouse Style, Number Of Shelves: 2, Size: 22.5inches
These are pretty doggone nice shelves and I appreciate the fact that they are not made of solid particle board. Yes they are made of an engineered product, but they are lightweight and strong…and look better than particle board products and more costly than their actual price.
Easy installation system with the bracket…not fussy like some are.
An especially thoughtful touch is the variety of hardware that is included. Also a tiny level for use when installing them. What? …So they can be installed correctly? I was pleasantly surprised by this inclusion.
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Reviewed in the United States on May 29, 2026
★★★★★ 5
Beautiful shelves
Color: B. Rustic Brown - Americana Farmhouse Style, Number Of Shelves: 2, Size: 22.5inches
Great quality shelves, have them in 4 rooms, they are easy to hang up and lightweight, look really nice and keeps room looking organized and clean.
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Reviewed in the United States on May 24, 2026
★★★★★ 5
Perfect for a coffee bar
Color: B. Rustic Brown - Americana Farmhouse Style, Number Of Shelves: 3, Size: 15.7inches, Color: B. Rustic Brown - Americana Farmhouse Style, Number Of Shelves: 3, Size: 15.7inches
These are great for my coffee bar! These shelves are easy to install and came with all the hardware needed. What a great value for your money, especially when you get 3 of these cute shelves. I love how they help organize my coffee bar area and the size fits perfectly.
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Reviewed in the United States on May 26, 2026
★★★★★ 4
If the set screws were white the shelves would be perfect.
Color: C. White - Modern Minimalist Style, Number Of Shelves: 3, Size: 15.7inches
I'd give 4 1/2 if there was one. The shelves thwmself are nice I just don't like the visible little black set screws. The shelves themself look great and are not wobbly at all if you install correctly. I purposely installed the bracket upside down because of the little black setting screws; I didnt want them showing because the shelves are above eye level and the screws are black and I didn't want them showing. But that made the shelf lean amd wobbly so I turned them back over the way they are supposed to be and that made them level and sturdy. I guess I'll paint the little screws.
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Reviewed in the United States on January 21, 2026