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Description
Business Writing with Heart: How to Build Great Work Relationships One Message at a TimeWrite your way into successful, lasting work relationships. Writing is the lifeblood of career success. This book shows you how to write with heart to use language and messages that connect with others at work, building relationships that help you achieve your goals. You have coworkers, clients, or customers you rely on to contribute to your success, and you may write to them more often than you talk or meet. Your written words must carry your
Write your way into successful, lasting work relationships. Writing is the lifeblood of career success. This book shows you how to write with heart--to use language and messages that connect with others at work, building relationships that help you achieve your goals. You have coworkers, clients, or customers you rely on to contribute to your success, and you may write to them more often than you talk or meet. Your written words must carry your messages, sometimes in tense and awkward situations. This book shows how to choose words that convey your meaning while developing and sustaining your relationships. If you are a leader, team member, sales or customer service rep, entrepreneur, or any professional who communicates in writing, this book helps you support positive relationships in every message. Whether you write to the assistant in the next office or the partner on the other side of the globe, you can communicate in ways that build trust, respect, and solid connections with others. Find out how to: --Make small changes in your emails to reinforce relationships rather than weaken them. --Share bad news, constructive feedback, apologies, and reminders in ways that reassure readers and create goodwill. --Say no to requests clearly and firmly without alienating or embarrassing others. --Respond to angry or tactless messages while preserving your reputation and the relationships that matter. --Communicate confidently even when the words don't come easily, using the model wording, letters, notes, and emails in this book.Binding Type: Paperback
Publisher: Syntax Training
Published: 11/01/2013
ISBN: 9780977867905
Pages: 436
Weight: 1.40lbs
Size: 8.90h x 5.90w x 1.10d
Award: Benjamin Franklin Award - Silver Medal Winner
Award: Benjamin Franklin Award - Silver Medal Winner
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4.1 ★★★★★
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Product Reviews
★★★★★ 5
Great Quality for a Great Proce!
Item Package Quantity: 2, Size: King
These pillows are very comfortable and maintain their shape. Quality is as described at a comfortable price for the quality! The pillows are comfortable; not overly firm nor flat. The density is medium and supportive; very comfortable!
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Reviewed in the United States on April 24, 2026
★★★★★ 5
Firm and comfortable
Item Package Quantity: 2, Size: Standard
These pillows are well made. Firm, yet comfortable. I am pretty rough with my pillows. I toss and turn frequently. After one year, they are still holding up.
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Reviewed in the United States on May 17, 2026
★★★★★ 4
Quite good. I am actually surprised. Too small for queensize
Item Package Quantity: 2, Size: Queen
These pillows are actually good. After reading a ton of reviews I pulled the trigger on these. I was 100% sure I was going to receive bad quality pillows (too flat or too thick). They do take 24-48 hours to firmen up. Let's see if they flatten out in a few weeks or if they hold up. My wife said the pillow was too thick and it raised her head too much. I don't agree, I sleep perfect on these, no neck pain in the morning.
Update 04/24
These are actually quite small to be considered queen pillows. They have become firm over the last few days.
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Reviewed in the United States on April 20, 2026
★★★★★ 5
Full, Fluffy & Perfectly Supportive Euro Pillows!
Item Package Quantity: 2, Size: European, Item Package Quantity: 2, Size: European
These Euro size pillow inserts are fantastic! They’re soft, full, fluffy, and hold their shape very well. The firmness is perfect — supportive without feeling too hard. They filled my pillow covers beautifully and made the bed look much more luxurious. Great quality for the price and very comfortable for lounging or sleeping. Very happy with this purchase!
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Reviewed in the United States on May 13, 2026
★★★★★ 5
amazing.
Item Package Quantity: 4, Size: Queen
WOW. I was really skeptical, but the other reviews are spot on: these are amazing firm pillows. I really hope they don't lose their firmness and become lumpy like other pillows tend to do. Excellent pillows for the price!!
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Reviewed in the United States on June 7, 2026