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Description
The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most
The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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4.3 ★★★★★
Based on 226 reviews
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Product Reviews
★★★★★ 5
Would buy again
Pattern Name: Cage Ball, Size: Large - 4 Inch / 8.5 oz
This is a great ball! Both my dogs love it. Queensland is a heavy chewer and I can see no damage. Catahoula loves to fetch and kick after kick and retrieval this ball shows no wear. It’s easy to pick up and is a good size for my dogs.
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Reviewed in the United States on December 11, 2025
★★★★★ 5
Very Durable Ball
Pattern Name: Cage Ball, Size: Large - 4 Inch / 8.5 oz
This ball has held up to regular puppy chewing for 3 months now. At first I was worried my retriever would get her mouth stuck in it, but it hasn't been a problem since she has gotten bigger. Supervision required for smaller pups.
One thing to note is that the ball was shipped with a strong rubber smell, but that has gone away with use and washing. Super easy to clean!
It is a heavier ball making it bounce well and it doesn't damage the walls.
Super durable. She's been chewing on it every day and there is no damage to it at all. The scratches, holes, or pieces missing. It's stayed intact for months!
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Reviewed in the United States on October 6, 2023
★★★★★ 3
Good ball, but not really for super chewers
Pattern Name: Ball, Size: Large - 3 Inch / 12 oz
This ball is tough...my (foster) dog is tougher. It is a heavy rubber ball, but my Staffordshire bull terrier is able to destroy these balls within about a couple of hours. We never let him chew on these unmonitored. If you have a moderate chewer, this is probably ok for your dog; for any super chewers, you might want to pass.
We first bought one of these balls when we learned our foster dog (fresh out of the shelter) had heartworms. We knew we had to keep him occupied somehow, and it is by far his favorite toy (he loves the doughnut-shaped toy as well). We bought MANY of these during his heartworm treatment. Now that he is done with his treatment we won't buy any more of these. They are expensive for what they are. And just be aware that the lifetime warranty only applies to material or manufacturing flaws...not the actual toughness of the product.
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Reviewed in the United States on June 16, 2025
★★★★★ 5
Long lasting
Size: 5 in
Love these. My dogs are aggressive chewing and these last the longest.
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Reviewed in the United States on August 25, 2025
★★★★★ 5
Bully proof?!
Size: 5 in
We have the cutest little pit/lab mix who destroys stuffed toys in about two seconds flat. It’s always a HUNT to find toys he won’t instantly shred. This brand has some of the best! They were in FiveBelow for a while and it was the only brand that stood up to him initially. He finally got through the first only after MONTHS so we bought a few back ups and they’re still going strong months later!
They’re also not super heavy so these end up being the toys we play fetch with most often! 100% will be buying more in this line in the future!
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Reviewed in the United States on June 15, 2024