SKU: 4611172107

The Welcomer Edge: Unlocking the Secrets to Repeat Business

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Description

The Welcomer Edge: Unlocking the Secrets to Repeat BusinessThe Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most

The Welcomer Edge is a business book that unlocks the secrets to repeat sales. Its principles are appropriate for all sales and service environments. It's about four distinct categories of service professionals -- the people that will make any customer service function or department a success. The author provides real life examples and anecdotes to help transform this concept into action. Welcomers are a rare breed of friendly and engaging people. Most importantly, they are innately intuitive, and understand that customers are people first. Identifying and recruiting welcomers is the key to a healthy consumer base. The book provides practical recommendations and strategies so that any company -- regardless of industry or size -- can maximize the quality of its customer service and the quantity of its loyal consumers. The book describes the four categories of frontline associates. Understanding that each category has definitive service personalities will help optimize your business at its most crucial moment: the encounter that brings two people together to make a purchase, subscribe to a service, provide praise, or raise a concern. The bottom line shows how sales and customer associates have a powerful impact on sales because they determine the outcome of the all-important first impression, and this translates into whether or not a company will achieve its most important goal: repeat business.

Binding Type: Paperback
Publisher: Center for Client Retention
Published: 04/01/2013
ISBN: 9780989037006
Pages: 220
Weight: 0.72lbs
Size: 9.00h x 6.00w x 0.50d
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SKU: 4611172107

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Mountain Woman
Carnegie, US
★★★★★ 5
Great end table organizer, Style, size, cost
Color: Brown-2 Set
Good size, very useful tray. The large compartments are laid out well. Small areas good to hold a watch, change, lip balm, etc. Affordable price and made well, looks more expensive. Keeps "stuff" neat and clean.
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Reviewed in the United States on February 8, 2026
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Jamie M. Keil
Battle Creek, US
★★★★★ 4
Very handy
Color: Brown-2 Set
Great way to organize my dresser and good quality.
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Reviewed in the United States on March 16, 2026
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Amazon Customer
Chelsea, US
★★★★★ 5
Great for a nightstand
Color: Black-2 Set
Love these to hold EDC items overnight. decent quality, good size, everything fits. Fair value for the price. But it looks very nice, even when full. Hapy with my purchase
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Reviewed in the United States on November 27, 2025
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Mr. Spice Cakes
Louisville, US
★★★★★ 5
I like these helped me organize my mess
Color: Brown-2 Set
I bought the two pack of these to organize a drawer with a bunch of my stuff that was just too cluttered for my liking. I may be mildly ocd. They really improved things. They seem to be decent quality. I consider them to be a good value for the money. They function well for my use and also look good.
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Reviewed in the United States on December 4, 2025
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Brandy Paul
Draper, US
★★★★★ 5
Organize my husband
Color: Black
He loves that it holds everything. I LOVE that it holds EVERYTHING and it’s not all over his dresser 😉
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Reviewed in the United States on February 22, 2026

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