SKU: 64813627255

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

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Description

Secret Service: Hidden Systems That Deliver Unforgettable Customer ServiceForeword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower

Foreword by Capodagli and Lynn Jackson, coauthors of The Disney Way All businesses have customers, but how many of them deliver unforgettably good customer service? Secret Service reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. These organizations reap the benefits of greater customer loyalty, exponentially expanded referral networks, lower employee turnover, and stronger bottom-line results. By quantifying and examining each phase of the ""Customer Experience Cycle,"" Secret Service reveals clever, practical ideas that can be transformed into repeatable best practices in any organization and at every level. Packed with examples applicable to a wide range of industries, this book provides practical, realistic ways to: * Turn customer complaints into positive experiences * Use marketing to go deeper with existing customers * Increase customer and employee retention, and turn bland customer service into truly memorable customer experiences"

Binding Type: Paperback
Publisher: Amacom
Published: 01/28/2003
ISBN: 9780814471715
Pages: 208
Weight: 0.64lbs
Size: 9.04h x 6.06w x 0.57d
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SKU: 64813627255

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LovinShopping
Waukegan, US
★★★★★ 5
Comfortable and cute
Size: 9, Color: Beige
Nice sandals
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Reviewed in the United States on May 29, 2026
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DENISE POWERS
Bozeman, US
★★★★★ 5
Love them
Size: 11, Color: Brown
Runs a little large but great quality and feels great.
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Reviewed in the United States on March 28, 2026
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Kristi Perez
Louisville, US
★★★★★ 5
Stylish and comfy
Size: 7.5, Color: Brown
Super cute and comfy sandals! I love that they are adjustable.
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Reviewed in the United States on May 26, 2026
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Beth
Fort Morgan, US
★★★★★ 5
Great option for a great price
Size: 7.5, Color: Black
I love these sandals. They are well made, true to size and soft suede. They are lightweight and feel just like my UGG goldenstar sandals. (These are not as adjustable, so if you have narrow or wide feet, these may not be for you) These a great value for the money, especially for medium width feet. The strap across the toe is not adjustable, but fit my feet just fine. The ankle strap was a good length for me. And the Velcro is strong. These sandals are a great value for the money. I will probably start looking into kookaburra before I rush to buy the more expensive ones now.
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Reviewed in the United States on May 5, 2026
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Never received!! Very disappointed!!
Alexandria, US
★★★★★ 5
Quality, good looking shoes!
Size: 8.5, Color: Green
Absolutely perfect fit, design, and color. I'm so pleased with these sandals and as always with this brand, I am not in anyway disappointed. These shoes are so comfortable right out of the box. They clean up very nicely, and last forever. I am so glad I got these before they were sold out.
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Reviewed in the United States on April 30, 2026

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