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Description
What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer ServiceWhat do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of
What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You'll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in "By a Hare"; there's a better way to great your customers, as one grizzly honey-shop owner discovers in "Bear with Me"; and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story "What to Say to a Porcupine." Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.Binding Type: Paperback
Publisher: Amacom
Published: 06/12/2008
ISBN: 9780814416792
Pages: 128
Weight: 0.29lbs
Size: 8.00h x 5.00w x 0.27d
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★★★★★ 5
Excellent Support
Very easy to contact a real person and get solutions extremely quickly.
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Reviewed in the United States on May 12, 2026
★★★★★ 1
Do not buy this protection plan!
Warning! The details of this Warranty are misleading and make you feel like they will pretty much replace anything. I am trying to have stained discolored cushions replaced on lounge chairs, less than six months old. Talking to a customer service representative is out of the question. They ask a few multiple-choice questions and base your claim on that. My claim was denied and that is the end of it. I have spent $80.99 on two different asurion protection plans need and now I feel like I have wasted $162.00. I'm not happy and will never buy this protection plan again. Now I have to find and purchase new cushions for replacement.
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Reviewed in the United States on May 27, 2026
★★★★★ 4
Great chair
You sit on it more than in it. It's a bit firmer than my old one, but hopefully it will soften up as the years pass. Otherwise, great chair, easy to put together. The theater lights are a very cool touch at night.
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Reviewed in the United States on May 8, 2025
★★★★★ 5
Worth It!!
Easy process and prompt action taken
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Reviewed in the United States on July 19, 2024
★★★★★ 1
Did not recieve product,poor quality of product
Fall out of chair poor quality of chair ,didnt recieve extended warranty,worst product and service through amazon, need return authorization
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Reviewed in the United States on October 17, 2023