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Description
Conflict 101: A Manager's Guide to Resolving Problems So Everyone Can Get Back to WorkFrom mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Drawing lightheartedly from stories of her own slipups and disagreements as well as examples from her twenty years of experience as a conflict resolution professional, author Susan Shearouse reveals how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top
From mild disagreements to major personnel blowouts, conflict in the workplace is unavoidable. Drawing lightheartedly from stories of her own slipups and disagreements as well as examples from her twenty years of experience as a conflict resolution professional, author Susan Shearouse reveals how conflict is created, how to respond to it, and how to manage it more effectively so that your team can get back to doing what it does best: producing top results for your organization. Conflict 101 employs research, humor, and oh-so-relatable anecdotes to help readers more deeply understand what it takes to build trust, harness negative emotions, encourage apologies and forgiveness, use a solution-seeking approach, and say what needs to be said in the workplace to move past conflicts. Whether it's a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, the manager's role is to navigate relationships, build compromises, and encourage better collaboration. In doing so, you'll not only become a stronger manager--you'll build a much stronger team.Binding Type: Paperback
Publisher: Thomas Nelson
Published: 05/11/2011
ISBN: 9780814417119
Pages: 264
Weight: 0.85lbs
Size: 8.90h x 5.90w x 0.70d
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4.2 ★★★★★
Based on 8 reviews
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Product Reviews
★★★★★ 4
funny!
Format: Hardcover
See the "candy wrapper rustler", the "hymn hummer" and all the others you remember )or still know, from church. See Homer's water-slide-to-the-baptismal-pool, and more. Fun to give as a gift.
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Reviewed in the United States on August 24, 2008
★★★★★ 4
Another Great Entry In This Series!
Format: Hardcover
See video for review.
(For a full flip through and in-depth review, follow the Youtube link on my Amazon profile).
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Reviewed in the United States on April 10, 2018
★★★★★ 3
for Simpson fans
Format: Hardcover
If you're a fan of the Simpsons' neighbor, this will certainly tickle your funnybone. Good old left-handed Ned tells and shows all, God bless him.
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Reviewed in the United States on April 20, 2009
★★★★★ 5
Anne Carson is a Genius
Format: Hardcover
There is no one writing right now -- in essays, novels, poems or short stories -- who is as consistently brilliant as Anne Carson. Her last book, AUTOBIOGRAPHY OF RED contained some of the finest, most exquisite writing I've ever read; and this next collection is a masterpiece. There is a long essay in the book titled IRONY IS NOT ENOUGH: My Life As Catherine Deneuve that is at once moving, sexy and intelligent. There are also a sequence of poems about Hoppers paintings, paired with St. Augustine's Confessions that show perfectly how Carson dances on the fault lines of the modern and the ancient. This woman will win a Nobel Prize.
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Reviewed in the United States on May 10, 2000
★★★★★ 3
Interesting juxtapositions - some successes, some failures
Format: Paperback
As is to be expected from Anne Carson, the breadth of her knowledge results in thought-provoking writing even when it fails as "poetry". An example Hopper:Confessions begins with a quotation from Edward Hopper, followed with 9 separately title poems accompanied by quotations from Augustine's Confessions, and ending with a piece by Hopper.
Her essay on female pollution in antiquity is excellent scholarship made enjoyable reading for the "common reading".
Several pieces, or portions of pieces, consider Lazarus raising interesting issues from the perspective of Lazarus ... what is his reaction at being called forth (rotting?) from the grave?
While many of the pieces, especially the very short pieces, are not impressive, the book is worth your time - for the reflections it provokes in the reader.
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Reviewed in the United States on July 28, 2001