SKU: 88369661414

United Breaks Guitars: The Power of One Voice in the Age of Social Media

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Description

United Breaks Guitars: The Power of One Voice in the Age of Social MediaSongwriter Dave Carroll wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave's guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool songwriting and vowed to create a YouTube video about the incident

Songwriter Dave Carroll wasn't the first person abused by an airline's customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave's guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool--songwriting--and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched "United Breaks Guitars." United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that "efficient" but inhuman customer-service policies had an unseen cost--brand destruction by frustrated, creative, and socially connected customers. "United Breaks Guitars" has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story. In this book, you'll hear about how Dave developed the "just do it" philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he's taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings. Since "United Breaks Guitars" emerged, nothing is the same--for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.



Binding Type: Paperback
Publisher: Hay House
Published: 05/01/2013
ISBN: 9781401937942
Pages: 197
Weight: 0.60lbs
Size: 8.20h x 5.33w x 0.63d
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SKU: 88369661414

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Draper, US
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Will buy again but softer ball preferred
At first Labradors weren’t into it, but I played with them positively reinforcing all touches and now my service dog LOVES the bigger one! It’s perfect between appointments to give her exercise. Will be looking for the same but with a softer ball. It’s a little too heavy and tough if it were to accidentally bounce off a body part besides their mouth catching it.
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Reviewed in the United States on October 19, 2022
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Mauro
Waukegan, US
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Size: 10, Color: Espresso II/Black
The best flop ever made
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Reviewed in the United States on May 20, 2026
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JA Cook
Natrona Heights, US
★★★★★ 5
Best flip-flops I've met
Size: 11, Color: Black/Geyser
Right away I was impressed by the thichness and cushioning of these flip-flops. They are not a flimsy piece of rubber under my foot. The sole is more like that of an athletic shoe with layers and an impressive tread. I've always found that my heel sits too much on the back edge of flip-flops, or even over it. So I ordered these just a half size large and they're perfect. The foot cradling allows my heel to sit down inside the flip-flop comfortably and securely. They're not about to fall off. The toe piece (I don't know what it's actually called) is not just the typical round rubber post. On these flip-flops it's nicely shaped and fits comfortably between my toes. The arch support is nice too. They're not just flat. In spite of being more substantial than the cheapies we all know, these remain lightweight. They clearly look better too
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Reviewed in the United States on April 28, 2026
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A1 reviewer
Lowell, US
★★★★★ 5
Well made
Size: 11, Color: Black/Geyser
The first thing that stands out about the Columbia PFG Castback Flip sandals is the solid build and clean fishing-inspired design. The Black/Geyser color combination looks sharp and matches the product photos well. The straps feel durable and comfortable against the foot, and the footbed has a slightly cushioned feel that makes them comfortable right out of the box. Overall construction feels sturdy, which is what you’d expect from something designed for outdoor or water use. In everyday wear, the sandals are comfortable and easy to walk in. The footbed provides decent grip and support, and the textured surface helps keep your foot from sliding around when they get wet. They work well for casual use, whether it’s around the house, at the beach, or after a day on the water. The lightweight feel also makes them easy to pack for trips or outdoor activities. After wearing them for a while, they hold up well and remain comfortable for daily use. The materials seem durable and the straps stay secure without stretching out. They’re simple, reliable sandals that work well for warm weather, boating, or casual summer wear. Overall, they’re a solid choice for anyone looking for comfortable flip flops with a slightly more rugged outdoor style.
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Nikki
Phoenix, US
★★★★★ 5
Extremely comfortable with slight roomy fit
Size: 11, Color: Black/Geyser, Size: 11, Color: Black/Geyser
These are easily the most comfortable flip flops I have ever owned. From the moment I put them on, there was no break in period at all. They felt soft, supportive, and ready for all day wear right out of the box. The cushioning is excellent without feeling too soft, and they have a nice stable feel when walking. They are lightweight and clearly made with quality materials, making them great for everyday use or around water. One thing to note is that they run a little on the larger side, so if you are between sizes, you may want to consider sizing down for a better fit. Overall, these are a great combination of comfort, durability, and function. I would absolutely recommend them, especially if comfort is your top priority. (Excuse the teeth marks- my dog unfortunately got ahold of them before I snapped the photo- they are PERFECT out of the box)
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Reviewed in the United States on March 22, 2026

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