SKU: 90729151895

Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

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Description

Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication PatternsOne of the New York Post's Top 10 Best Career Books of 2012 Repair communication breakdowns on the spot and drive positive results in every conversation Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing

One of the New York Post's Top 10 Best Career Books of 2012

Repair communication breakdowns on the spot and drive positive results in every conversation

Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding.

Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each skill-building chapter guides you through a three-step process for replacing unconstructive habits with more effective responses:

AWARENESS
Learn to recognize an ineffective communication pattern the instant it occurs

ACTION
Use specific new strategies to turn the conversation in a better direction

PRACTICE
Engage in repeated, structured practice to turn those actions into new habits

Praise for Conversation Transformation

"Devastatingly insightful . . . provides the practical coaching you need to change old habits and transform your interactions."
--SHEILA HEEN and DOUGLAS STONE, bestselling authors of Difficult Conversations

"An invaluable resource . . . filled with simple tools and fixes to improve communication skills, exactly the skills that can make us all more effective in politics, business, and life."
--SENATOR JOHN F. KERRY

"Practical, inspiring, and powerful. You will never look at your conversations the same way again."
--SUZANNE BATES, bestselling author of Speak Like a CEO and Discover Your CEO Brand



Binding Type: Paperback
Publisher: McGraw-Hill Education
Published: 02/28/2012
ISBN: 9780071769969
Pages: 256
Weight: 0.70lbs
Size: 8.90h x 5.80w x 0.90d
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SKU: 90729151895

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4.4 ★★★★★
Based on 21 reviews
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Verified Purchase
Beet
Chelsea, US
★★★★★ 4
Floating Shelves
Color: White, Size: 15.7 Inches, Color: White, Size: 15.7 Inches
I purchased a set of white floating shelves for my bedroom a couple months back, and I must say, they have definitely added a touch of modern elegance to the space. The installation process was surprisingly simple and straightforward, making it a breeze to set up the shelves exactly where I wanted them. The package came with all the necessary hardware, including sturdy brackets and screws, ensuring a hassle-free setup experience. I will say that the wall anchors included are not the best quality and I used a third party set. The sleek and minimalistic design of these floating shelves instantly caught my eye, and I couldn't be happier with how they complement the overall decor of my room. The clean lines and the bright white finish pop with the walls, providing a chic and uncluttered display area for my decorative items, and cherished keepsakes. They truly elevate the aesthetic appeal of any room and create an illusion of more space, which is always a bonus. However, one aspect that did disappoint me slightly was the visibility of the screws underneath the shelves. While the overall appearance is sleek and sophisticated, this minor flaw hinders the shelves from achieving a truly seamless "floating" effect. I understand that the screws are essential for stability and security, but I wish the manufacturer had found a way to conceal them better, perhaps with a cleverly designed cover or by providing white screw caps. Despite this minor setback, I still appreciate the functionality and attractiveness of these floating shelves. They have undoubtedly decluttered my living space and allowed me to proudly showcase my favorite items. I have received compliments from friends and family on how the shelves enhance the ambiance of the room. In conclusion, if you are seeking easy-to-install, stylish white floating shelves to add a contemporary touch to your home, these shelves are an excellent choice. Their seamless installation and sleek appearance make them a delightful addition to any room. Although the visible screws detract slightly from the overall aesthetic, the shelves' overall performance and elegance more than make up for it.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on July 28, 2023
P
Verified Purchase
Patches
Charlottesville, US
★★★★★ 5
Good Product
Color: White, Size: 15.7 Inches
Well designed and sturdy. Though not real wood I think they will last. It took me an hour to install the first shelf. That was all on me. I was slow measuring and placing the shelf bracket. I kept dropping the level and doing other crazy things. But the second and third shelves were easy after I learned what I was doing. Even though the screws, etc were provided I used Easy Anchor drywall anchors rated at 50 pounds. Just drill it in the sheet rock then screw the screw through the hole in the bracket until it clicks, (you have to listen). That means the ends of the plastic anchor flips out like a toggle bolt. Continue tightening the screw and that is it. Think I read somewhere that the board wobbles. These were tight as could be and no wobble. I did learn to only "tighten" just one end of the bracket sort of snug and let it hang. Then raise it to level and mark the other holes with a pencil. Don't put the other screws in until you are sure you can see the plastic anchors' holes though the bracket. Then place and tighten all the screws. The only negative I saw was that they could have sent the same or similar anchors that I have. But they didn't call me. Guess they didn't have my number.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 10, 2026
N
Verified Purchase
Nardalee
Grantham, US
★★★★★ 5
Easy to Install and Looks Great
Color: White, Size: 15.7 Inches
These floating shelves are a great addition to my daughter room space! They were very easy to install, and the instructions were clear and straightforward. The material feels solid and durable. I also really appreciated that the package included all the necessary hardware and materials, which made the setup even more convenient. They look great on the wall and serve their purpose perfectly. Highly recommend!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 9, 2026
G
Verified Purchase
Gina
Grantham, US
★★★★★ 5
Nice decorative shelves
Color: White, Size: 15.7 Inches, Color: White, Size: 15.7 Inches
Love these shelves! Nice, sturdy and decorative!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 29, 2026
E
Verified Purchase
EEMD
Fort Morgan, US
★★★★★ 3
Quality Assurance Lacking
Color: White, Size: 15.7 Inches
The first set I ordered was great; super easy to install, no issues. The second set I ordered the holes on the bottom of the shelves did not match up with the holes on the bar that secures the shelves to the wall so it was impossible to attach the shelves correctly. I'm still trying to figure out a solution. TO SUMMARIZE: First set perfect; second set unusable
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 2, 2026

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