SKU: 99907540181

Process Matters: Engaging and Equipping People for Success

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Process Matters: Engaging and Equipping People for SuccessWe do business in a results oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers have

We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it.


In The Process Matters, Joel Brockner shows that managers have to do more than just meet targets and goals. They have to reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way.


Brockner demonstrates that a high-quality process often costs little and may not even require a great deal of time. In light of these facts, he considers the puzzling question of why good business practice doesn't happen more often. Brockner draws from various real-life workplace examples--from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada. He also factors in a wide swath of studies to examine such issues as the importance of perceived fairness in the process, the management of organizational change, and the encouragement of a strong sense of self in those involved in decisions--in short, the ways that managers can bring out the best in their people.


Relevant to anyone who is in a managerial position--from the CEO on down--The Process Matters proves that seemingly simple differences in process can go a long way.



Binding Type: Paperback
Publisher: Princeton University Press
Published: 05/02/2017
ISBN: 9780691175676
Pages: 336
Weight: 0.80lbs
Size: 8.10h x 5.00w x 0.80d
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SKU: 99907540181

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raj
Louisville, US
★★★★★ 5
Fits well
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Reviewed in the United States on May 22, 2026
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Erin Mckenzie
Charlottesville, US
★★★★★ 5
Works great!
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I bought this set to put on my original euphy robot vacuum. It works perfect! All pieces fit perfectly and were so easy to change out. I’ve had the new parts installed for a few weeks and it works so much better now. I recommend them for sure if you need any new parts for yours!
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Charlottesville, US
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These parts fit our vacuum perfectly and gave us replacements for almost everything. Quick shipping.
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Port Orchard, US
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Just what I needed to get my vacuum back up and running.
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Randall Reviews
Cuba, US
★★★★★ 4
Very good Value for replacement part and reliable
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Very good product for the price - the front brushes wear fast compared to the original Eufy’s but for the value you do get a lot of product. So only 4 stars but just for the brushes “appearing to not last as long and bend but the buy is worth the extras. The filters look and work identical to the OEM. Good stuff - thanks!
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Reviewed in the United States on December 25, 2025

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