SKU: 99907540181

Process Matters: Engaging and Equipping People for Success

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Process Matters: Engaging and Equipping People for SuccessWe do business in a results oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it. In The Process Matters, Joel Brockner shows that managers have

We do business in a results-oriented world. Our focus on growth is laudable for its clarity, but one of its downsides is that firms can lose sight of the process: how business gets done and the individuals or employees through whom results are achieved. This leads to compromised decisions and unethical behavior. It is not just what we accomplish that matters but also how we accomplish it.


In The Process Matters, Joel Brockner shows that managers have to do more than just meet targets and goals. They have to reach those ends in the right ways--with input, consistency, and accountability--if they want to effectively lead and manage in their organizations. Brockner discusses what goes into the right process, how it leads to better outcomes, why it is easier said than done, and how to overcome obstacles along the way.


Brockner demonstrates that a high-quality process often costs little and may not even require a great deal of time. In light of these facts, he considers the puzzling question of why good business practice doesn't happen more often. Brockner draws from various real-life workplace examples--from Jay Leno's departure (twice) from his TV show, to the improvement of shooting accuracy in the U.S. Navy, to the surprising results of layoffs in Canada. He also factors in a wide swath of studies to examine such issues as the importance of perceived fairness in the process, the management of organizational change, and the encouragement of a strong sense of self in those involved in decisions--in short, the ways that managers can bring out the best in their people.


Relevant to anyone who is in a managerial position--from the CEO on down--The Process Matters proves that seemingly simple differences in process can go a long way.



Binding Type: Paperback
Publisher: Princeton University Press
Published: 05/02/2017
ISBN: 9780691175676
Pages: 336
Weight: 0.80lbs
Size: 8.10h x 5.00w x 0.80d
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SKU: 99907540181

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Purple 7
Port Orchard, US
★★★★★ 5
Unpaid and honest review
Size: Small, Color: Navy
Nice fit ,lightweight ,good quality and very very affordable ,comfy.Recommended
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Reviewed in the United States on June 10, 2026
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Dave F
Charlottesville, US
★★★★★ 4
Runs small
Size: XX-Large, Color: Navy
Definitely go a size up. These run a whole size smaller than designated. Material is also heavier than a regular t-shirt. Quality seems okay
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Reviewed in the United States on May 17, 2026
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Sara Z
Waukegan, US
★★★★★ 5
Fits well and comfortable!
Size: Large, Color: Eggshell White Black Mariner Stripe, Size: Large, Color: Eggshell White Black Mariner Stripe
This shirt fits my husband very well, it is true to size. It is soft and stretchy enough to be comfortable. I bought this as part of a costume but my husband wears it around the house now because it's so comfy.
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Reviewed in the United States on December 24, 2025
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Jake Hyatt
Battle Creek, US
★★★★★ 1
You get what you pay for
Size: XX-Large, Color: Eggshell White Black Mariner Stripe
Like most of the other reviews here, the shirt runs too small and too short. Material was also incredibly uncomfortable. It also wasn't the color I was hoping it would be, but that's on me for not reading the fine print (eggshell white was very much not white) If you're looking at this for a certain costume/cosplay idea, it's probably not what you're looking for.
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Reviewed in the United States on February 18, 2026
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Terrorgod
Lowell, US
★★★★★ 5
Solid fit
Size: X-Large, Color: Eggshell White Black Mariner Stripe
Easy fit, comfortable material. Dont expect it to last forever but at the price its solid for the purpose of a halloween costume.
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Reviewed in the United States on November 1, 2025

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