VERTIV Environet Alert Basic Software Assurance - Warranty

Vertiv Environet Alert Basic Software Assurance for EnvA-Dev-200 is a comprehensive, year-long maintenance program for the Vertiv Environet Alert data center monitoring software, engineered to protect up to 200 devices across your network. This service is tailored for small to mid-sized businesses with edge sites and remote office locations, delivering real-time visibility, proactive monitoring, and expert support to minimize downtime and optimize energy performance. By combining essential software updates, bug fixes, and a structured training component, this warranty-like maintenance ensures your EnvA-Dev-200 deployment stays current, secure, and capable of delivering actionable insights across your critical power, cooling, and environmental infrastructure.

• Comprehensive device coverage — The Basic Software Assurance covers up to 200 Vertiv Environet Alert devices (EnvA-Dev-200), ensuring your monitoring software remains aligned with your installed base. This broad coverage eliminates gaps in visibility across UPS systems, rack PDUs, in-row coolers, and environmental sensors, helping you maintain a unified view of your data center or distributed IT landscape.
• 8x5 business-hour support — Access timely, business-hour assistance to keep your monitoring environment humming. With 8x5 availability, your team can reach knowledgeable support during standard work hours, improving mean time to resolution and preserving uptime for critical equipment without overnight disruption.
• Proactive bug fixes and software updates — The maintenance plan includes ongoing bug fixes and regular software updates, helping you benefit from the latest features, security improvements, and compatibility enhancements. Stay aligned with evolving best practices in data center monitoring and alerting without manual, ad-hoc upgrades.
• Remote training sessions — Each year includes one remote training session of up to two hours. This structured learning opportunity helps your operators and administrators maximize the value of Vertiv Environet Alert, accelerate incident triage, and leverage advanced reporting to drive smarter decisions for power and cooling assets.
• Real-time monitoring, alerts, and reports — EnvA-Dev-200 under this assurance continues to deliver real-time visibility into device health, environmental conditions, and performance trends. You’ll receive timely alerts and comprehensive reports that enable proactive maintenance, capacity planning, and cost-control across your edge sites and remote offices.

Technical Details of Vertiv Environet Alert Basic Software Assurance for EnvA-Dev-200

• Product: Vertiv Environet Alert Basic Software Assurance for EnvA-Dev-200
• Coverage period: 1 year of annual software maintenance
• Devices covered: Up to 200 EnvA-Dev-200 licenses (EnvA-Dev-200)
• Available support: 8x5 business hours
• Included benefits: Bug fixes, software updates, and 1 remote training session per year (2 hours)
• Support channel: Phone support during defined business hours
• Primary focus: Real-time monitoring, alerts, and reporting for Vertiv and select non-Vertiv SNMP devices (e.g., networked UPS, rack PDUs, in-row coolers, environmental sensors)

how to install Vertiv Environet Alert Basic Software Assurance for EnvA-Dev-200

Because this offering is a software assurance contract rather than a stand-alone installation, installation steps focus on activation, eligibility, and ongoing engagement to maximize value from EnvA-Dev-200. Follow these practical steps to activate and utilize your Basic Software Assurance:

1. Confirm eligibility and licensing: Verify that your EnvA-Dev-200 deployment aligns with the EnvA-Dev-200 scope and that you intend to enroll in the 1-year maintenance program. Ensure your organization’s contact and billing details are current so renewal reminders and service confirmations reach the right team.
2. Access your Vertiv portal: Log in to the official Vertiv customer or partner portal where maintenance agreements, licenses, and device inventories are managed. If you don’t yet have portal access, request it through your account representative or the sales team responsible for your purchase.
3. Attach or redeem the Software Assurance to EnvA-Dev-200: Within the portal, locate the EnvA-Dev-200 license and associate it with the Basic Software Assurance coverage. This linkage ensures your 8x5 support, updates, and training session are activated against the correct device bundle.
4. Review included services and schedule training: Take a moment to review the included benefits, particularly the annual remote training session. Schedule the two-hour remote training slot at a time that minimizes disruption for your operations and aligns with your escalation path.
5. Configure notification preferences: Confirm preferred alert channels (email, SMS, or in-portal alerts) and escalation contacts. Proper notification routing ensures critical issues trigger prompt attention and reduce mean time to repair for edge and remote-site equipment.
6. Apply software updates and monitor: With maintenance activated, you will receive notifications for software updates and bug fixes. Apply updates according to your change control practices, test in a staging environment if possible, and monitor for any reporting improvements or new features.
7. Leverage reporting and SNMP visibility: Validate that both Vertiv and non-Vertiv SNMP devices are visible in Environet Alert, including networked UPS systems, rack PDUs, in-row coolers, and environmental sensors. Use the enhanced dashboards to gain insights into energy usage, device health, and environmental anomalies across sites.
8. Engage support as needed: When a misunderstanding or a fault arises, contact the 8x5 phone support line to engage Vertiv specialists who can guide you through issue resolution, configuration checks, and best-practice recommendations for your environment.

Frequently asked questions

• What does Vertiv Environet Alert Basic Software Assurance cover? It provides one year of annual software maintenance for EnvA-Dev-200, including 8x5 business-hour support, bug fixes, software updates, and one remote training session per year (up to two hours).
• How many devices are covered? The plan covers up to 200 EnvA-Dev-200 licenses, enabling centralized monitoring for a sizeable but scalable subset of devices within a data center or distributed environment.
• What types of devices are supported for visibility? The assurance supports visibility of Vertiv Environet Alert devices and a range of non-Vertiv SNMP devices such as networked UPS units, rack PDUs, in-row cooling systems, and environmental sensors, helping you consolidate monitoring across diverse assets.
• Is remote training required or optional? The plan includes one remote training session per year, lasting up to two hours. This training is designed to help your team maximize the use of Environet Alert and interpret reports effectively.
• How do I access support? Support is provided via phone during standard business hours (8x5). You’ll be assisted by Vertiv experts who can help with configuration questions, triage, and guidance on software updates and feature utilization.
• Can this be renewed or upgraded? While this description outlines the Basic Software Assurance, upgrades or renewals are typically handled through your account representative. Contact your Vertiv sales or support contact to discuss options for extending coverage or adding additional devices.