Progress MOVEit Support Standard - 2 Year - Service H/a Disaster Recov

Protect and optimize your MOVEit environment with Progress MOVEit Support Standard — a comprehensive 2-year service plan designed to safeguard investments, boost reliability, and keep critical workflows running smoothly. This offering blends proactive disaster recovery guidance with accessible technical support and a reliable escalation path, ensuring your MOVEit deployments stay secure, compliant, and productive over the long term. Tailored for organizations that depend on secure file transfer and collaboration, the Standard plan delivers predictable service levels, faster issue resolution, and a clear path to continuous improvement.

• 2-Year Service Duration: This extended coverage provides ongoing access to MOVEit experts, ensuring that issues are resolved promptly and that your deployment evolves with your business. A two-year horizon supports steady planning, firmware or configuration updates, and long-term reliability, helping you avoid the disruptions that come with gaps in support. By locking in a two-year commitment, you gain consistent guidance and a stable partnership focused on your success.
• 10x5 Technical Coverage: The Standard plan emphasizes robust technical support during core business hours, typically spanning 10 hours per day, 5 days per week. This structured coverage is designed to align with typical IT operation cycles, optimizing response times during peak activity periods. It is backed by structured escalation procedures to ensure that complex issues are addressed efficiently and with the necessary expertise.
• Phone Support Included: Direct, real-time access to MOVEit specialists is available via phone, allowing your team to discuss critical problems quickly and receive clear guidance. This immediate channel helps reduce downtime, clarifies complex technical questions, and accelerates decision-making when data workflows, transfers, or security policies are impacted by incidents.
• Disaster Recovery Focus: The Standard service includes a dedicated emphasis on disaster recovery readiness. Expect guidance on recovery playbooks, backup validation, and resilience checks that align with your MOVEit environment. This proactive approach helps minimize data loss risks, shorten recovery times, and strengthen your ability to bounce back from outages, cyber threats, or misconfigurations.
• Investment Protection and Reliability: By combining sustained expert support with structured recovery planning, this plan protects your MOVEit investment and elevates system reliability. Expect consistent performance improvement, fewer unplanned outages, and a stronger foundation for secure file transfer and collaboration across teams and departments.

Technical Details of Progress MOVEit Support Standard - 2 Year - Service H/a Disaster Recov

• Service Type: Standard MOVEit Support
• Coverage: 2-year service duration
• Hours of Operation: 10x5 business hours of technical support
• Support Channel: Phone support included for direct access to MOVEit specialists
• Disaster Recovery: Focused on disaster recovery planning, readiness, and proactive protection
• Value Proposition: Protects your investment, increases reliability, and sustains productivity

how to install Progress MOVEit Support Standard - 2 Year - Service H/a Disaster Recov

There is no software installation required for this service. Activation occurs after purchase through your MOVEit account or the designated service portal. To get started and ensure a smooth onboarding, follow these steps:

• Step 1: Complete your purchase and gather your MOVEit deployment details and account identifiers
• Step 2: Activate the service in your MOVEit account or contact your assigned account manager to enable coverage
• Step 3: Configure preferred contact methods and escalation paths so the right team receives alerts quickly
• Step 4: Register your MOVEit deployment in the service portal to enable monitoring and access to support resources
• Step 5: Begin receiving expert technical support and disaster recovery guidance, with ongoing reviews to optimize performance

Frequently asked questions

• Q: What does Progress MOVEit Support Standard include? A: It includes a 2-year coverage window, 10x5 technical support during business hours, phone support for direct access to MOVEit specialists, and a dedicated focus on disaster recovery readiness to protect data and uptime.
• Q: Are there prerequisites to activate this service? A: Activation typically requires your MOVEit deployment details and proof of purchase. Once enrolled, you gain access to the service portal and dedicated support channels for ongoing assistance.
• Q: What are the support hours and how quickly can issues be addressed? A: The plan provides 10x5 business hours of technical coverage. Severity-based escalation processes are in place to expedite critical issues and minimize disruption during active hours.
• Q: Is on-site support included in this plan? A: The Standard plan focuses on remote technical support and disaster recovery guidance. On-site visits are not included by default and would require a separate arrangement if needed.
• Q: Can I renew or upgrade after the initial 2 years? A: Yes. Renewal, extension, or upgrade options are available to continue protection, maintain access to MOVEit experts, and uphold desired service levels as your environment evolves.