Fortinet FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) - 5 Year - Service

Introducing the Fortinet FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) - 5 Year - Service, your ultimate solution for maintaining robust cybersecurity. This service is tailored for businesses that want to leverage their Fortinet products to their fullest potential while ensuring they have access to comprehensive technical support and resources. With FortiCare, you benefit from a dedicated team of experts available around the clock, ensuring seamless operations for your organization.

• 24/7 Global Technical Support: Enjoy peace of mind with round-the-clock access to Fortinet's team of over 1,800 professionals. Resolve technical issues quickly, minimizing disruptions to your business operations.
• Flexible Service Options: Choose from three tailored service levels—Essential, Premium, and Elite. This flexibility allows you to align your support strategy with your specific business needs.
• Rapid Response Times: Opting for the Elite service guarantees an impressive 15-minute response time for critical product families, ensuring urgent issues are addressed swiftly to maintain system reliability.
• Next Business Day Advance Parts Replacement: This hassle-free service guarantees timely delivery of replacement parts by the next business day, helping you maintain operational continuity without significant downtime.
• Long-Term Reliability: With a service duration of 5 years, rest assured that your Fortinet solutions are supported reliably. This extended commitment provides ongoing assistance and maintenance for optimal performance.

Technical Details of Product

• Service Type: FortiCare Technical Support
• Service Duration: 5 Years
• Support Availability: 24/7
• Response Time: 15 minutes (Elite service option)
• Service Depot: 200+ in-country depots for rapid parts replacement
• Email Support: Included for resolving technical issues

How to Install

To activate your FortiCare plus Advanced Services, follow these steps:

1. Purchase the Fortinet FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) - 5 Year - Service through an authorized distributor or directly via Fortinet.
2. Upon purchase, you will receive a confirmation email with your service activation details.
3. Log in to your Fortinet account and navigate to the support section.
4. Enter your activation details to link the service to your Fortinet devices.
5. Once linked, you can access technical support resources and initiate service requests as needed.

Frequently Asked Questions

• What is FortiCare Technical Support? FortiCare Technical Support is a per-device service that offers technical assistance and resources for the effective operation and maintenance of your Fortinet products, including 24/7 global support from over 1,800 experts.
• What are the different service options available? Fortinet offers three service levels: Essential, Premium, and Elite, allowing customers to select the level of support that best fits their operational requirements.
• What is the response time for the Elite service? The Elite service option ensures a response time of 15 minutes for key product families, ensuring urgent technical issues are addressed promptly.
• How does the Next Business Day Advance Parts Replacement work? This service guarantees that replacement parts are delivered to your location by the next business day, minimizing downtime and enabling you to maintain operational continuity.
• How long is the service duration for this FortiCare plan? The FortiCare plus Advanced Services Ticket Handling - Extended Service (Renewal) is available for a duration of 5 years, providing you with long-term support and reliability.