HPE Foundation Care - Post Warranty - 1 Year - Warranty 5930-32qsfp Svc

HPE Foundation Care offers comprehensive hardware and software services designed to maximize the availability of your IT infrastructure after the manufacturer's warranty ends. Backed by Hewlett Packard Enterprise (HPE) technical resources, this service helps your IT team resolve hardware and software issues quickly, with remote diagnosis, on-site hardware repair when necessary, and access to essential product and support information. It’s a flexible, proactive option that aligns with your business needs and budget, giving you confidence that critical systems stay up and running.

• End-to-end hardware and software support: Enjoy coordinated assistance for both hardware and software, with remote diagnosis and on-site hardware repair when required to resolve issues efficiently and minimize downtime.
• Flexible service levels to match your operations: Choose from three distinct options—HPE Foundation Care NBD Service, HPE Foundation Care 24x7 Service, and HPE Foundation Care CTR Service—to fit your downtime tolerance, budget, and business requirements. All levels are designed to deliver dependable support and predictable response times.
• Software updates and third-party coverage: For software products covered under Foundation Care, you receive remote technical support and updates/patches. Updates for select HPE-supported third-party software are included as they become available from the original software manufacturer, helping keep your environment current and secure.
• Proactive access and collaborative support: You gain electronic access to related product and support information, enabling your IT staff to locate essential resources quickly. For eligible non-HPE software, Collaborative Call Management helps coordinate issue resolution across multiple vendors, simplifying escalation and response.
• 1-year coverage for peace of mind: This post-warranty protection is designed to maximize productivity and deliver timely results, with clearly defined service windows and response commitments that help you plan and budget confidently.

Technical Details of HPE Foundation Care - Post Warranty - 1 Year - Warranty 5930-32qsfp Svc

• Service type: Post-warranty foundation care for hardware and software support with optional levels to match business requirements.
• Coverage scope: Comprehensive hardware support and software support for covered products, including remote diagnosis and on-site hardware repair if needed.
• Software support and updates: Remote technical support for covered software and access to updates/patches. Updates for select third-party software are included as they are released by the original software manufacturer.
• Information access: Electronic access to related product and support information for your IT staff to locate essential documentation and guidance quickly.
• Incident reporting and availability: Incidents related to covered hardware or software can be reported 24/7 via telephone or web portal (where available), or through automated remote support solutions.
• Service levels: Three options—NBD Service, 24x7 Service, and CTR Service—targeted to different business needs and coverage windows, with product eligibility varying by region and device.
• Response times: Notably includes a 4-hour phone support response time to ensure rapid initial engagement for critical issues.
• Duration: 1 year of coverage to help maintain productivity and reduce the risk of unexpected downtime after the warranty period ends.
• Availability and eligibility: Coverage windows and response times are subject to local availability and product eligibility; contact a local HPE sales office for detailed information on service availability and eligibility for your specific hardware and software mix.

how to install HPE Foundation Care

• Confirm eligibility and select the Foundation Care service level that best aligns with your business needs (NBD, 24x7, or CTR).
• Gather essential product identifiers such as serial numbers, model names, and the UPC or SKU to ensure accurate coverage mapping.
• Coordinate with HPE or an authorized partner to activate the Foundation Care service, providing purchase details and the chosen service level.
• Set up access to HPE’s electronic support portals and remote monitoring tools so your IT team can quickly retrieve information and raise incidents as needed.
• Document and store service parameters, contact points, and escalation paths so your team can initiate support without delay when issues arise.

Frequently asked questions

• What is HPE Foundation Care? HPE Foundation Care is a comprehensive hardware and software service designed to extend support after the manufacturer’s warranty ends. It provides remote diagnosis, on-site hardware repair when needed, software updates and patches, access to support information, and a choice of service levels to fit your operational requirements.
• What does post-warranty coverage include? Post-warranty coverage includes hardware and software support, remote troubleshooting, potential on-site repairs, software updates, and access to HPE resources. Depending on the chosen service level, you may also receive 24x7 support and faster incident response.
• What service levels are available? HPE Foundation Care offers three primary levels: NBD Service (Next Business Day), 24x7 Service (round-the-clock support), and CTR Service (Critical Time Response), with coverage windows and eligibility varying by product and region.
• Is on-site support included? Yes. For hardware issues that cannot be resolved remotely, on-site hardware repair is included as part of the Foundation Care coverage where applicable and necessary to restore functionality.
• How do I report incidents and access support? Incidents can be reported via telephone or web portal 24/7 where available, and remote support tools provide ongoing access to product information and troubleshooting resources.
• How long is the coverage period? The standard offering provides 1 year of coverage, designed to deliver predictable support during the post-warranty period and help maintain IT performance and uptime.
• Can software updates include third-party software? Updates for covered software are included, and updates for select third-party software may be provided as they become available from the original software manufacturer, depending on eligibility and product configuration.