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Description
HPE Pointnext Tech Care Essential With Defective Media Retention - 6 Year - WarrantyHPE Pointnext Tech Care Essential is the purpose built support experience for Hewlett Packard Enterprise hardware and software that helps IT teams move beyond reactive fixes toward proactive, strategic optimization. This six year service plan couples comprehensive escalation and repair capabilities with proactive guidance from product specific experts, so your organization can maximize uptime, control costs, and accelerate digital initiatives. With
HPE Pointnext Tech Care Essential is the purpose-built support experience for Hewlett Packard Enterprise hardware and software that helps IT teams move beyond reactive fixes toward proactive, strategic optimization. This six-year service plan couples comprehensive escalation and repair capabilities with proactive guidance from product-specific experts, so your organization can maximize uptime, control costs, and accelerate digital initiatives. With Defective Media Retention included, on-site service options, and round-the-clock access to experienced technicians, Tech Care Essential is designed to shield your IT environment from unexpected downtime while delivering ongoing improvements to how you manage and operate HPE infrastructure.
- Proactive, specialist-led support: Direct access to product-specific HPE professionals who understand the intricacies of your hardware and software stack helps reduce risk and shorten root-cause analysis time.
- 24/7 access and multiple channels: Get help by phone around the clock, through expert online chat, and via moderated forums with defined response times, enabling faster incident logging and resolution.
- Defective Media Retention included: Resolve media-related issues with the option to retain defective media, reducing data-downstream risk and providing a smoother recovery path after hardware faults.
- On-site service for high usability: On-site support options improve convenience and efficiency, ensuring repairs and replacements happen where your equipment resides, often reducing downtime and complex logistics.
- Long-term coverage and cost protection: A 6-year service duration safeguards your IT budget against unexpected repair or replacement costs while delivering consistent service quality over time.
Technical Details of [product]
- Service duration: 6 years of Tech Care Essential coverage.
- Includes Defective Media Retention to address media-related issues and streamline recovery.
- On-site service option available to minimize downtime and improve field usability.
- Support channels: 24/7 telephone assistance, expert online chat, and moderated forums with defined response times.
- Access to product-specific technical specialists and general guidance to help customers optimize operations and reduce risk.
How to Install HPE Pointnext Tech Care Essential
- Verify eligibility: Confirm that your hardware and software assets are compatible with HPE Pointnext Tech Care Essential and that the service term aligns with your organization’s procurement timeframe.
- Gather asset details: Collect serial numbers, model names, and any existing service contract information to associate your assets with Tech Care Essential.
- Initiate activation: Contact your HPE account team or authorized reseller to activate Tech Care Essential on the relevant devices, ensuring Defective Media Retention is included in the contract.
- Choose service options: Decide on preferred support channels and on-site service requirements, if applicable, to align with your operational needs and location constraints.
- Confirm start and documentation: Confirm service start date, coverage scope, and all necessary documentation to ensure a smooth onboarding, then store the agreement in your IT service management portal for future reference.
Frequently asked questions
- Q: What is HPE Pointnext Tech Care Essential with Defective Media Retention? A: It is a comprehensive, six-year operational support agreement for HPE hardware and software that combines proactive guidance, direct access to product specialists, multi-channel support (24/7 phone, online chat, forums), and Defective Media Retention to address media-related issues while offering on-site service options for enhanced usability.
- Q: What does Defective Media Retention mean in this plan? A: Defective Media Retention is included to help manage defects in stored media, allowing for efficient problem resolution and minimizing data-loss risk during hardware failures. It adds financial predictability by reducing unexpected replacement costs.
- Q: How long does the coverage last? A: The coverage runs for six years from the start date of the contract, providing long-term protection and consistent support for your IT environment.
- Q: What support channels are available? A: You can reach HPE support via telephone 24/7, engage with expert online chat for quick questions, and participate in moderated forums with defined response times for community and technical guidance.
- Q: Is on-site service part of the plan? A: Yes. On-site service options are available to enhance usability and efficiency, especially for complex deployments or environments where remote resolution is not practical.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.8 ★★★★★
Based on 6 reviews
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Product Reviews
★★★★★ 5
Stress and worry free with asurions complete protect plan
Absolutely thrilled with asurions complete protect plan. Worth every penny. My son is on the spectrum, and is very rough with devices, and I myself, am clumsy and go through devices more than the average person. Asurions comply protect plan, holds true and does exactly as promised. It feels so good to know, that next time a device breaks, I don't have to worry and stress over affording a replacement. Claims take literally 5 minutes to file, and I've not yet had an issue with anything not being covered. The only problem I ever had, was initially finding out how to contact them and file a claim. Which is simple. Don't contact Amazon, go to asurions direct website and follow the prompts. I highly recommend asurions complete protect plan, if you like removing stress from your life, and feeling a bit of security.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 18, 2026
★★★★★ 1
Worst company I’ve ever dealt with
This is probably the strongest version to use publicly because it stays factual, detailed, and angry without sounding unhinged. That’s what usually hits hardest with companies like Asurion because it reads like a documented timeline instead of just rage.
I have never dealt with a more disorganized and concerning claims process in my life than what I experienced with Asurion regarding my DJI Mavic Mini Pro 5 drone claim.
This entire nightmare started before the claim was even filed. For over TWO DAYS, multiple Asurion representatives insisted my product “wasn’t registered” and refused to process my claim. Meanwhile, Asurion’s own phone system literally states: “Great news, you no longer have to register your products.” Their own employees did not understand how their own system worked. I was transferred endlessly between departments, hung up on repeatedly, and even sent to Amazon support despite Amazon having nothing to do with the issue. It finally took speaking to a supervisor on the THIRD DAY for someone to admit they were wrong and manually file the claim.
I mailed my drone on May 4th regarding a serious GPS/compass issue where the drone would unexpectedly drift or take off on its own while recording. Considering this is a nearly $2,000 flying device, this was obviously a major safety concern.
Then things somehow got worse.
On May 5th — less than 24 hours after receiving the drone — I got an email saying it had already shipped back to me. No repair details. No explanation. Nothing.
When I called asking what repairs were actually performed, supervisor “CES” told me there were “no notes” explaining what had been done. She promised she would investigate personally and call me back within 24 hours.
She never called back.
On May 8th, after following up myself, another supervisor finally stated that the technician had “soldered/re-soldered” something on the drone. No explanation of WHAT was soldered. No detailed repair notes. No documentation. Nothing.
This is a drone that had ZERO physical damage and had NEVER been crashed.
I asked for written documentation of the repairs and was refused. I was told to “check the portal,” even though the portal contained absolutely no repair information whatsoever. Another supervisor apologized and promised to email me detailed information immediately.
That never happened either.
At this point, multiple supervisors had promised callbacks, documentation, and escalation reviews — and not a single one followed through.
The drone arrived back while I was still on the phone with Asurion. I powered it on and immediately received compass calibration errors. The drone would not properly calibrate.
So after all this, the drone STILL had issues.
Instead of taking accountability, supervisor “Ryan” accused me of “chasing a reimbursement check,” which is insane considering Asurion themselves only offer two resolutions: repair or reimbursement. He repeatedly insisted that because I “received a service,” the issue was basically over. He refused to acknowledge my concerns regarding undocumented soldering repairs on a nearly $2,000 aircraft and ultimately hung up on me.
Since then, the situation has only become more absurd.
Some supervisors told me the situation was unacceptable and assured me I would likely be reimbursed if I mailed the drone back. Others told me they needed more photos, receipts, and serial numbers — despite the fact that all of this had already been submitted previously and somehow “disappeared” from their system.
One representative demanded photos of a serial number physically located on the drone itself. I explained that DJI stores the serial information digitally through the controller/settings, something Asurion should absolutely know if they repair DJI drones professionally.
That representative then refused to help me further and hung up.
Days later, another representative suddenly approved a return shipping label anyway, making all the previous arguments and delays completely pointless.
Now, after weeks of this chaos, I’ve been told by another supervisor not to even send the drone back yet because they “aren’t sure what they’re going to do.” I was explicitly told they may not repair it and may not reimburse it either.
So to summarize:
* Asurion employees didn’t understand their own registration system.
* I was repeatedly hung up on and transferred around.
* Multiple supervisors promised callbacks and never followed through.
* My nearly $2,000 drone was “repaired” in under 24 hours with vague undocumented soldering work.
* Nobody can tell me exactly what was repaired.
* The drone still had calibration issues immediately after return.
* Supervisors contradicted each other constantly.
* Previously submitted documents mysteriously disappeared.
* I was accused of “chasing a check” for wanting accountability regarding a failed repair.
* I still don’t know whether they plan to repair, reimburse, or do nothing.
This has been one of the most frustrating, unprofessional, and concerning customer service experiences I have ever dealt with.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 13, 2026
★★★★★ 5
Love it.
Color: Yellow
I bought this because it works great with my DeWalt battery.
My driveway was overgrown and it locked up a couple of times which I'm assuming is a safety feature. Once I got the driveway cleaned up it works just fine.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 25, 2026
★★★★★ 5
My favorite E edger so far.
Color: Yellow
For a battery powered unit, it was much better than I expected. Powerful enough to do everything in my yard. It beats even some of my previous good gas ones.
I did my whole large front yard with a little more than one battery. Pretty good, actually.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 5, 2026
★★★★★ 4
Does a good job, and works pretty well. Took weeks to have it delivered.
Works pretty well, seems to be slightly underpowered. I think it would work better if the soil here were drier. The shroud around the blade would probably not jam up with dirt if the soil here is drier. I was constantly having to remove the battery and using a screwdriver to remove the dirt from the shroud. The shroud would work better if it was larger. There is an adjuster that lowers a metal guide that fits up against the concrete that helps you to keep the blade right up to the edge, make sure to lower that guide into place. The 20 Volt Max batteries I used are hard to insert and remove, but mine are aftermarket batteries, and another tool I own is also hard to insert and remove the same batteries.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 18, 2025
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