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Description
HPE Foundation Care Software Support - 5 Year - Service Packard Enterprise Hpeanwfc5y24x7swedu/retvolt26300l48swsvcHPE Foundation Care Service provides a robust, end to end support solution designed to maximize the availability and reliability of your IT environment. With a blend of proactive remote assistance, rapid response, and hands on hardware support, this 5 year program safeguards both your hardware and software investments. It is built to help your IT team resolve issues swiftly, minimize downtime, and ensure your critical systems stay online when you need
HPE Foundation Care Service provides a robust, end-to-end support solution designed to maximize the availability and reliability of your IT environment. With a blend of proactive remote assistance, rapid response, and hands-on hardware support, this 5-year program safeguards both your hardware and software investments. It is built to help your IT team resolve issues swiftly, minimize downtime, and ensure your critical systems stay online when you need them most. By combining hardware coverage with software support, HPE Foundation Care delivers a unified service experience, letting you focus on core business priorities while knowing you have a trusted partner handling the complexities of enterprise technology. The service pairs expert remote diagnosis with on-site hardware repair when necessary, and extends to eligible software for a comprehensive, multi-layered protection that reduces risk and improves overall system uptime.
- Comprehensive hardware coverage with remote diagnosis and on-site repair when required, ensuring hardware issues are identified quickly and resolved efficiently to keep your systems up and running.
- Software coverage includes remote technical support, access to software updates and patches, and Basic Software Support for eligible HPE software, helping your teams stay secure, current, and productive.
- Collaborative Call Management for selected non-HPE software reduces time-to-resolution by coordinating efforts between HPE and third-party vendors, simplifying complex support scenarios.
- Proactive communication and personalized assistance through email support, coupled with a rapid 2-hour phone support response time, to deliver timely, dependable service when problems arise.
- Five-year service duration to maximize productivity, protect your IT investment, and provide long-term stability for both hardware and software ecosystems within your data center or enterprise environment.
Technical Details of HPE Foundation Care Software Support - 5 Year - Service Packard Enterprise Hpeanwfc5y24x7swedu/retvolt26300l48swsvc
- SKU: Hpeanwfc5y24x7swedu/retvolt26300l48swsvc
- Coverage scope: Hardware and software support as a unified Foundation Care service, including remote diagnosis for hardware and software issues, and on-site hardware repair when necessary.
- Software support: Remote technical support for eligible Software products, access to software updates and patches as released by Hewlett Packard Enterprise, and Basic Software Support for eligible third-party or non-HPE software where applicable.
- Collaborative Call Management (CCM): Coordinated handling of issues involving selected non-HPE software to streamline resolution and reduce escalation times.
- Update and patch policy: Updates for HPE-supported software and, where available, updates for selected third-party software from the original software manufacturer are included as part of the service.
- Response times: 2-hour phone support response time to ensure timely engagement and expedient troubleshooting during critical events.
- Service duration: 5-year coverage designed to maximize uptime and deliver consistent, dependable support over the long term.
how to install HPE Foundation Care Software Support
Activation of HPE Foundation Care Software Support is not a traditional software installation. This service is activated through HPE onboarding and account setup, aligning your hardware assets and software portfolio with the Foundation Care coverage. To onboard and enable service, follow these steps:
- Confirm eligibility and verify that your hardware and software assets fall within the Foundation Care scope for the 5-year term.
- Gather essential information: device serial numbers, product SKUs (such as Hpeanwfc5y24x7swedu/retvolt26300l48swsvc), site locations, and any active service contracts.
- Contact HPE support or your Authorized HPE reseller to initiate the Foundation Care enrollment. Provide the gathered asset information to begin the onboarding process.
- Coordinate with HPE to assign the appropriate service coverage to each asset, including any required Collaborative Call Management configurations for non-HPE software.
- Establish communication preferences (email, phone, and escalation contacts) to enable timely support delivery and ensure rapid access to remote diagnosis and on-site services when needed.
Frequently asked questions
- What does HPE Foundation Care Software Support include? It provides comprehensive coverage for both hardware and software, including remote diagnosis, on-site hardware repair if needed, remote technical support for software, software updates and patches, Basic Software Support for eligible software, and Collaborative Call Management for supported non-HPE software, all within a 5-year term.
- What is the expected response time for support requests? HPE offers a guaranteed 2-hour phone support response time, helping your team get timely access to skilled engineers and rapid triage of critical issues.
- Does the service cover third-party software? Yes, for eligible third-party software, updates and patches are provided as available from the original software manufacturer, and Collaborative Call Management can help coordinate resolution when non-HPE software is involved.
- How long does the service last? The Foundation Care Software Support is a 5-year service, designed to deliver sustained protection and predictable budgeting for IT operations.
- How do I enroll or onboard the service? Enrollment is handled by HPE or an authorized reseller. You’ll provide asset details (including SKUs like Hpeanwfc5y24x7swedu/retvolt26300l48swsvc), verify eligibility, and configure preferred support channels to ensure a smooth onboarding and ongoing service delivery.
- Is on-site hardware repair guaranteed? On-site hardware repair is included when remote diagnosis determines that on-site intervention is required to resolve hardware issues, minimizing downtime and keeping critical systems available.
- Can this service protect non-HPE software? Yes, the plan includes Basic Software Support for eligible software and Collaborative Call Management for selected non-HPE software to coordinate issue resolution across multiple vendors.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.5 ★★★★★
Based on 14 reviews
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Product Reviews
★★★★★ 5
Great little frother!
Color: Absolute Black, Size: Z1 Motor + Batteries
Works great! I use it for my coffee & creamer, and also my electrolyte mix. Great price which includes Duracell batteries and a hand little stand.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 30, 2026
★★★★★ 5
awesome company
Color: Black, Size: Z1 Motor + Batteries
I ordered one of the frothers and it stopped working in about 1 month. The company was so pleasant to work with and immediately sent me a new one to replace the one I had. They offered me an option of a rechargeable one with a little more cost or the battery powered free. I chose the battery powered and received it quickly. They are an awesome company with great prices and stand behind their products. Nice to see this in a company. Will be buying more items from them in the future!!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 4, 2026
★★★★★ 4
A Frother that Won't Turn Off? Great Service. Lost Package. Great Hot Chocolate. Worth It!
Color: Black, Size: Z1 Motor + Batteries
I saw this item (or one similar) on an Alton Brown short video. He recommended a frother and I thought "what the heck? If AB recommends a uni-tasker, it must be something good."
The item came in, loaded with batteries and all. I removed the plastic tab that interrupts the power and the unit kicked on. I wasn't pressing anything. It just started and would not stop.
To return the item is not worth the time or money, especially since none of the "free return" options are anywhere close to me.
Called the company and told them what had happened. I spoke with a very nice woman and after I described what happened, her response was not faux sympathy, but "that shouldn't have happened. We'll make it right."
She offered not only to replace the unit, but send a second one free of charge. When I declined the second one, she said "take it for your troubles. Give it to a friend if you want."
The order was sent out. Tracking via USPS was sent.
The package was supposed to be delivered on a Friday, which was great as we were supposed to get cold temps and snow. I was anticipating making frothy hot chocolate.
Suddenly the tracking showed the package being delivered. It was not. You cannot ask the USPS to find a package for 7 days and my local post office doesn't answer the phone.
Disappointed, I started to make dinner and looked out the window and I could see my postal carrier's truck a block away.
I waddled over to the truck and talked to her. She said "I know where it is."
She had delivered it 3 blocks away. Same house number, but different street.
She went and found the package, brought it to me and Bob's your uncle.
That night I made hot chocolate and used the frother.
I was surprised that the long shaft did not vibrate or waiver. It stays true. The speed is fast, but not overly so.
The thing made a difference. It seemed to make the hot chocolate "lighter" and smoother. I threw a piece of chocolate in the mug, waited a little and then frothed again using the frother.
No issues with the frother.
I now had frothy, really chocolate-ly hot chocolate. For kicks and on the advice of a friend, I added a tablespoon of peppermint schnapps and used the frother again.
Best hot chocolate from a mix I ever had.
The frother worked better than advertised.
Woo Hoo!!
Because the first one didn't work, I have to knock a star off of the rating for the product. But the customer service and actual accountability of the women with whom I spoke is refreshing in the world of product support and customer service.
The item is really good and would recommend whole heartedly.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 11, 2026
★★★★★ 5
Worth it!
Color: Absolute Black, Size: Z1 Motor + Batteries
It works great! Makes a big difference and my coffee is better! Easy to use and clean. The stand is perfect to keep it accessible. Only thing I would warn customers is to pay attention to instructions on how to insert batteries.
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Reviewed in the United States on May 18, 2026
★★★★★ 5
High Quality and Surprisingly Powerful
Color: Absolute Black, Size: Z1 Motor + Batteries
The Pros:
Unexpected Power: I usually know exactly what to expect with the products I order, but this unit really blew me away. It is surprisingly powerful and handles everything much better than I anticipated.
Premium Batteries Included: It was a great surprise to find that it came with Duracell batteries. Seeing a name-brand battery included really speaks to the overall quality of the product and shows they aren't cutting corners.
Solid Build: From the moment I set it up, the unit felt sturdy and well-constructed. It is rare to be this genuinely pleased with a purchase right out of the box.
The Cons:
Operating Noise: Because the motor is so powerful, it does produce a bit more noise than some weaker units. It isn't a dealbreaker, but it is noticeable during extended use.
Bottom Line:
This is a high-quality product that exceeded my expectations in both performance and presentation. The fact that it comes ready to go with reliable batteries is a huge plus. I am very pleased with this purchase.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 12, 2026
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