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Description
Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service 4hr Ahr H34123Protect your Extreme Networks infrastructure with a comprehensive, one year ExtremeWorks Extended Service plan. This software agnostic, hardware focused support package is engineered to keep critical networks up and running by delivering around the clock coverage, rapid response times, and dependable parts and exchange options. Whether youre maintaining data centers, campus networks, or enterprise grade deployments, this Extended Service is designed
Protect your Extreme Networks infrastructure with a comprehensive, one-year ExtremeWorks Extended Service plan. This software-agnostic, hardware-focused support package is engineered to keep critical networks up and running by delivering around-the-clock coverage, rapid response times, and dependable parts and exchange options. Whether you’re maintaining data centers, campus networks, or enterprise-grade deployments, this Extended Service is designed to minimize downtime and maximize operational continuity. With 24 x 7 support and a guaranteed 4-hour response window, you gain peace of mind knowing expert assistance is available whenever you need it, every day of the year.
- 1-year Extended Service with 24x7 coverage and a guaranteed 4-hour response, ensuring prompt attention to critical issues and rapid path to resolution—every hour of every day.
- Depot-based resolution with fast parts exchange, designed to minimize disruption by replacing faulty components quickly and efficiently, so your network returns to service with minimal downtime.
- Includes replacement parts for both electronic and physical components, delivering a comprehensive support experience that addresses a broad range of hardware and accessory failures.
- Expert technical support from qualified professionals who specialize in Extreme Networks equipment, focused on diagnosing, isolating, and resolving issues across your deployed solution.
- Tailored to enterprise environments, this service helps sustain service levels, meet IT reliability goals, and preserve business productivity by reducing risk associated with hardware failures and licensed software lifecycles.
Technical Details of Extreme Networks ExtremeWorks - Extended Service - 1 Year - Service 4hr Ahr H34123
- Service duration: 1 year
- Coverage: 24x7x4-hour service
- Service type: Extended Service
- Response time: 4 hours (AHR)
- Delivery model: Depot with exchange options
- Parts included: Electronic and Physical components
- SKU: H34123
- Notes: Terms and availability may vary by region; activation subject to regional policy and eligibility.
How to install ExtremeWorks Extended Service
- Review your asset inventory and confirm that the Extreme Networks devices included in your order are eligible for ExtremeWorks Extended Service under the 1-year term.
- Prepare your service details, including device serial numbers, model information, and the order or contract number associated with the purchase of H34123.
- Contact Extreme Networks support or your authorized partner to initiate service activation. Provide the SKU (H34123) and the assets covered by the Extended Service.
- Specify preferred service options and coverage parameters (for example, depot-based exchanges). Confirm geographic coverage to ensure the 4-hour response aligns with your location.
- Receive service activation confirmation, including reference numbers and an estimated process timeline for exchange parts and any required depot handling.
- Maintain up-to-date asset details and contact information in your service profile so future issues are routed to the correct team and response times are preserved.
Frequently asked questions
- Q: What does ExtremeWorks Extended Service include? A: It provides a one-year service with 24x7 coverage, a guaranteed 4-hour response, depot-based resolutions, and parts replacement for electronic and physical components, specifically designed to support Extreme Networks equipment and related hardware.
- Q: What does a 4-hour response mean under this plan? A: The 4-hour window refers to the time from case registration to the start of service activity or dispatch related to the issue, with the specific handling method (depot exchange or parts shipment) determined by your service configuration and geographic location.
- Q: Are both electronic and physical parts covered? A: Yes, this Extended Service includes parts replacement for both electronic (internal components, boards, and related hardware) and physical parts (chassis, modules, and accessories) as part of the repair or replacement process.
- Q: How is the service delivered? A: The plan emphasizes depot-based resolution and exchange options, meaning faulty parts are replaced through a depot process rather than traditional on-site service, designed to minimize downtime and speed up repair times.
- Q: Can I extend or modify the term after the initial year? A: Extensions and additional service options are typically available through Extreme Networks or authorized partners. If you anticipate continued needs beyond the 1-year term, contact your account representative to explore renewal or upgrade options.
- Q: What should I prepare to activate ExtremeWorks Extended Service? A: Have your SKU (H34123), asset inventory, device serial numbers, and purchase or contract details ready, along with any regional coverage considerations. This helps ensure a smooth activation and accurate service assignment.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.5 ★★★★★
Based on 24 reviews
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Product Reviews
★★★★★ 1
Don't waste your money - these people will not help you
On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number.
Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again.
Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned.
It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact.
At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.
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Reviewed in the United States on February 2, 2025
★★★★★ 5
Asurion is AWESOME!
Ok, so let me start with the fact that you should NOT waste your time calling Amazon's customer service if you think you have a claim under Asurion's monthly protection plan. CALL ASURION!
I wasted almost an hour with Amazon representatives that have absolutely no training in how the Asurion plan works, or even any idea if my item was covered. In fact, they told me the mechanized chair I purchased under the plan wasn't covered!
Finally, my call got escalated to a manager who was just as clueless about my coverage, but had the best idea ever... call Asurion!
The smartest thing I did that morning was hang up with Amazon, and reach out to Asurion as I should have done in the first place.
Dealing with Asurion's customer service, after my Amazon call, was like being elevated to VIP status! 😄
Asurion's rep nicely took all my info, including the chair's purchase date and order number. Then they asked that I upload a couple of pictures of the product, along with a written description of the malfunction I had mentioned over the phone.
This is where it gets really good. They told me they'd review the claim to determine if they'd send a repair
specialist or reimburse me the cost of the item. In less than 48 hours, they determined that a payout was in order, and sent me an email that included an Amazon gift card for the total cost of the item minus the taxes I had paid, which I loaded directly into my Amazon wallet. Apparently, Asurion does not include the purchase taxes in their coverage.
But, I can live with that.
All in all, Asurion's claims division get a double thumbs up 👍🏽👍🏽, and the company gets big ups from me for not only standing behind their protection plan, but doing so expeditiously!
Special note: If you buy a lot of stuff from Amazon, and have Asurion's monthly protection plan, scroll the item listing before pulling the trigger on your purchase... you need to see the green streamer that indicates your product is protected by the plan. If you don't see that, check to see if there are alternative products that might be covered. There are very few electronic or high ticket items that aren't covered, but looking for that green banner in the item description that says it's covered is key to foregoing any future headaches.
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Reviewed in the United States on April 26, 2026
★★★★★ 5
If they can't fix it they will replace it.
This protection plan that i pay monthly for paid for itself ten fold. My 3D printer just quit working and after the manufacturer warrenty had ran out at that. I submitted my claim they emailed me a shipping label in which I shipped out my printer that same day. Two days later they received my printer determined it couldc not be fixed and sent me a Amazon gift card for the full price of my printer. Today I will be receiving my new 3d printer thanks to Complete Protect. I highly recommend anyone and everyone to purchase this policy. This warrenty is like having a home warrenty like Homeshield but for your electronics and probably other stuff that i just have not read to see what else. This insurance will save me so much money over the corse of this year and every year after that. Thank you Complete Protect.
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Reviewed in the United States on May 22, 2026
★★★★★ 5
"Outstanding support and a seamless process!"
Great experience with Asurion insurance through Amazon. I wasn't sure how to register my items for the monthly plan, but the customer support team in the chat was incredibly efficient and guided me through the entire paperwork process smoothly. Furthermore, the service I received at the repair shop (Break Fix) was excellent. The whole process was seamless, and I received my digital gift card without any issues, which I’ve already applied to my Amazon account. I am very grateful for their professionalism and how easy they made everything. Highly recommended!"
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Reviewed in the United States on June 10, 2026
★★★★★ 5
Received giftcard money to replace my plan-protected malfunctioning motherboard
I've been subscribing to the Asurion protection plan for a while. Recently, an Asus Prime PC motherboard I had bought a few months ago on Amazon stopped working well. I ended up considering filing a claim with Asurion to see if they would either fix/replace it or issue the purchase price money, so I could buy the failed electronics replacement component again for my custom-built PC. I went to the protection plan's website and started the claim filing process but couldn't find the category my failed component would be under in order to select it from the drop-down list. I ended up messaging the live customer service. The chat messaging was somewhat slow, the agent told me they were experiencing some communication delays throughout their systems. Ultimately, the agent was very kind and understanding, and completed the claim filing process for me on her side by asking me to provide the necessary info such as the item's product name, date of purchase, price before taxes, etc. I received a printable UPS shipping label in the email, printed it, and returned the item in the mail. Approximately 2 days later, I received an Amazon giftcard code in the email with the dollar amount equal to the item's price before the sales tax. Then I redeemed the giftcard code on the Amazon page and proceeded to apply the giftcard money to my next purchase of a replacement Asus prime motherboard, and it all worked out successfully. Therefore, I had no issues with the protection plan service and recommend it to others.
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Reviewed in the United States on May 24, 2026