Veritas Extended Appliance Support Service 1 Year Initial 12Mo Gov 65Tb

The Veritas Extended Appliance Support is a comprehensive, one-year service plan designed to protect and optimize your Veritas Appliance investment. Built for reliability and uptime, this extended coverage ensures your appliance and software stay in peak condition within a supported configuration, delivering fast, expert assistance when you need it most. Whether deployed in a government, enterprise, or mission-critical environment, this 12-month Gov-friendly program provides a structured path to ongoing performance, reducing downtime and preserving operational productivity across your Veritas ecosystem. With a focus on proactive care, timely on-site responses, and clear service deliverables, the Extended Appliance Support helps you safeguard your data, maximize your hardware and software investments, and maintain continuity in demanding workloads that depend on Veritas technology. Experience the peace of mind that comes with knowing your support team is ready to assist—minimizing disruption and extending the life of your Veritas Appliance through every stage of its lifecycle.

• Comprehensive One-Year Coverage: Enjoy a full 12-month period of dedicated service for your Veritas Appliance and Software operating in a Supported Configuration. The plan emphasizes ongoing performance, regular maintenance, and reliable issue resolution to keep your systems running smoothly and efficiently.
• Professional On-Site Support with Parts Delivery: When on-site assistance is required, Veritas commits to a professional assessment and timely dispatch of parts to restore full functionality quickly, reducing downtime and minimizing business impact.
• Investment Protection and Increased Reliability: Extend the life of your investment with proactive support designed to protect your hardware and software from unexpected failures, helping you maintain consistent productivity and long-term operational success.
• Exclusivity and Focused Appliance Support: This Extended Appliance Support is tailored specifically for Veritas Appliances and does not apply to NetBackup Flex Scale, ensuring specialized expertise and resources aligned to your appliance’s unique needs.
• Peace of Mind and Fast Response: With dedicated professional support available, you can expect quicker issue resolution, enhanced system reliability, and minimized downtime—allowing your teams to stay focused on core workloads and high-value tasks.

Technical Details of Veritas Extended Appliance Support Service

• Service Duration: 1 Year
• Applicable to: Veritas Appliance customers with a valid Support Agreement
• Service Type: Extended Service
• On-Site Support: Provided upon Veritas’s determination
• Exclusions: Not applicable to NetBackup Flex Scale

How to Install Veritas Extended Appliance Support

• Step 1: Ensure you have a valid Support Agreement for your Veritas Appliance.
• Step 2: Contact Veritas customer support to confirm your service needs and eligibility.
• Step 3: Once confirmed, receive guidance on how to complete the purchase and activate the Extended Service.
• Step 4: After activation, maintain regular communication with Veritas support for any assistance you may require during the service period.

Frequently Asked Questions

• What is included in the Extended Appliance Support? The Extended Appliance Support includes full coverage for your Appliance and Software, professional on-site support as needed, and assistance to ensure your systems are operating efficiently.
• Is this support available for NetBackup Flex Scale? No, the Extended Appliance Support is not applicable to NetBackup Flex Scale. This support is specifically designed for other Veritas Appliance models.
• How do I know if I’m using a Supported Configuration? Please refer to the Veritas Appliance Services documentation or contact Veritas support for details on supported configurations.
• What should I do if I need on-site support? If you believe you require on-site support, contact Veritas customer support for an assessment. They will determine if on-site assistance is necessary and arrange the appropriate service response.