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Description
HPE Pointnext Tech Care Basic - Extended Service - 4 Year - ServiceEnsure your IT infrastructure remains robust and efficient with the HPE Pointnext Tech Care Basic Extended Service 4 Year Service. Designed for businesses that require uninterrupted service and prompt resolution of technical issues, this service package provides peace of mind with its comprehensive support and maintenance options. Whether you're a small business or a larger enterprise, this extended service is tailored to meet your operational needs
Ensure your IT infrastructure remains robust and efficient with the HPE Pointnext Tech Care Basic - Extended Service - 4 Year - Service. Designed for businesses that require uninterrupted service and prompt resolution of technical issues, this service package provides peace of mind with its comprehensive support and maintenance options. Whether you're a small business or a larger enterprise, this extended service is tailored to meet your operational needs and safeguard your investments.
- Comprehensive Support: The HPE Pointnext Tech Care Basic Service offers extensive support that includes on-site maintenance, ensuring that any issues are addressed promptly with minimal disruption to your operations.
- Predictable Total Cost of Ownership: By investing in a long-term service agreement, you can better manage your budget with predictable costs for maintenance and support, allowing you to focus on your core business activities.
- Next Business Day Response: With a response time of next business day for parts and labor, your systems can be back up and running quickly, thus reducing system downtime and enhancing productivity.
- Parts Replacement Service: This service includes parts replacement, ensuring that your systems are equipped with the best components for optimal performance, and resolving issues efficiently without significant delays.
- Reliable Maintenance: With a dedicated 9 x 5 support window, you have access to reliable maintenance that enhances usability, ensuring that your IT systems run smoothly and effectively over the duration of the service.
Technical Details of the Product
- Service Type: HPE Pointnext Tech Care Basic - Extended Service
- Service Duration: 4 Years
- Service Coverage: 9 x 5 on-site support
- Response Time: Next Business Day (within 100 miles distance from customer site)
- Includes: Parts and labor for maintenance and repair
How to Install
To activate the HPE Pointnext Tech Care Basic Extended Service, follow these steps:
- Purchase the service package through the official HPE website or authorized reseller.
- Upon purchase, you will receive a confirmation email with service agreement details.
- Contact HPE support to register your product and service agreement.
- Ensure that your equipment is ready for maintenance by keeping it in accessible locations.
- Utilize the service as needed by contacting HPE support for issues that arise during the coverage period.
Frequently Asked Questions
-
What does the HPE Pointnext Tech Care Basic service cover?
This service covers on-site maintenance, parts replacement, and labor for repairs during the specified service duration. -
How quickly can I expect service after I report an issue?
With the next business day response guarantee, you can expect technicians to be on-site and ready to resolve your issues within one business day, provided you are within 100 miles of an HPE service location. -
Is there a limit to the number of service calls I can make?
The service agreement allows for a comprehensive approach to support, but specific limits may depend on the terms outlined in your service contract. -
Can I upgrade to a higher level of service?
Yes, HPE offers various service levels. You can discuss your options with your HPE account representative to find the best fit for your needs. -
What happens at the end of the 4-year service period?
Before the service period ends, HPE will contact you to discuss renewal options and any potential upgrades to your service agreement.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.1 ★★★★★
Based on 20 reviews
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Product Reviews
★★★★★ 5
Good product
Style: Charging MagSafe Mount
Great product. It allows my iPhone 15 pro to sit at the right angle so that it is not completely behind steering wheel. I like that it doesn’t use a glue base to secure to monitor. I have taken It off 3 times and it went back on well. The only negative I can find is that it’s a little bouncy or I should say more than I would like it to. I would recommend to a friend.
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Reviewed in the United States on February 12, 2025
★★★★★ 3
So so. Could be great with few improvements
Style: Charging MagSafe Mount
Overall, this mount is decent with good functionality and quality but a few things (short permanently affixed wire, no way to stow/hide, fixed arm length) make it annoyingly fall short of great. (Phone S24+, TPU case, ESR "magsafe" metal ring sticker)
GREAT: Arm rotation (i.e. portrait/left to landscape/top) is super easy with one hand via a simple push of a button that clicks into position every 45 degrees. Great design unique to this model. Most others require a cumbersome loosening and retightening mechanism that is difficult with one hand and tedious to position where wanted.
GOOD: Build quality. Secure and reliable attachment to screen without adhesive. Reliable wireless charging. Pad swivel/tilt is easy while staying tight and secure without any nut/screw to loosen. Includes attractive velcro (for carpet) and adhesive (for plastic) wire routing clips.
SOSO: Magnet could be stronger to support phones (like mine) with a simple metal ring vs a fully magnetized magsafe insert - still holds strong enough while driving tho. No way to stow/hide the mount when not in use - no folding hinge - the pad bumps against the display when rotating down, so it won't rotate behind - no folding hinge either. Arm length not adjustable - my S24+ is positioned nicely as-is but larger phones may cover the Tesla display and smaller phones may be too far away from it.
BAD: Wire too short to completely hide behind dash and under floor mat. Made worse by a permanently attached wire at the mount. Would be much better if attached via usbc, so it could be replaced with longer wire.
NOTE: If a screen protector is installed on the Tesla display, this will cause it to bubble around the clamped edges.
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Reviewed in the United States on December 23, 2024
★★★★★ 4
Very well designed mount but loosens over time
Style: Charging MagSafe Mount
Works amazing but over time the mount loosens up and the phone sags or rotates on its own. There is no way to tighten it more - only the part that connects to the Tesla display.
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Reviewed in the United States on November 8, 2025
★★★★★ 5
Great phone mount for Tesla.
Style: Charging MagSafe Mount
Firstly, I love that it is fastened to display via a turn knob. The previous product I had was attached by adhesive and in the summer it would fall off. Which is the reason I purchased this product.
I also love the ability to adjust the arm so mount the phone whichever way you'd like.
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Reviewed in the United States on December 28, 2025
★★★★★ 2
I did not like it.
Style: Charging MagSafe Mount
I was hoping this would work well, but I’m not really impressed with it. The magnet is strong and definitely holds the phone well. It also charges the phone very well. It is also fairly easy to install. That’s about the end of the pluses.
Using the rubber devices they give you to help run the charging cable is something to be desired. They have not done a good job of sticking. Either it comes completely off from the car, sticky part and all, or the sticky par stays attached to the car and the rubber cable holder comes off without the sticky or Velcro part.
When it’s holding the phone, if there is any kind of vibration, it shakes the phone even more.
It doesn’t seem to want to stay tight against the screen. I keep having to re-tighten it so it won’t fall off.
I’m already looking for another phone holder.
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Reviewed in the United States on August 22, 2025