Cisco Partner Support Service (PSS) - Service

The Cisco Partner Support Service (PSS) is a groundbreaking solution tailored specifically for qualified Cisco channel partners. This innovative service is designed to provide the essential tools and information needed to enhance operational support margins while allowing partners to create a diverse range of new support service practices. By leveraging Cisco's robust services infrastructure, the PSS enables partners to purchase and deliver services while maintaining primary responsibility for supporting their end users under their own brand. Experience the opportunity to expand your business and improve customer satisfaction with the structured phased implementation of the Cisco Partner Support Service.

• Enhanced Operational Support: The PSS equips you with the necessary resources to improve your operational support margins, enabling you to deliver exceptional service to your clients.
• Collaborative Service Delivery: Partners can purchase and deliver the PSS, allowing you to retain control over the support you provide while leveraging Cisco's established service infrastructure.
• Brand Ownership: You can develop and deploy branded services tailored to your customer needs while benefiting from the training and support provided by Cisco.
• Rapid Response Time: With a 4-hour service response time, the PSS ensures that your technical issues are resolved quickly and efficiently, granting you and your clients peace of mind.
• Phased Implementation: The structured approach to implementing PSS allows for better planning and execution, making it easier to integrate into your existing service offerings.

Technical Details of the Cisco Partner Support Service (PSS)

• Service Type: Collaborative Partner Support Service
• Response Time: 4-hour service response
• Support Channels: Phone support available
• Implementation: Phased implementation approach available
• Compatibility: Designed for qualified Cisco channel partners

How to Install the Cisco Partner Support Service (PSS)

Installing the Cisco Partner Support Service is a streamlined process that helps you get started quickly:

1. Purchase the Service: Contact your Cisco representative to purchase the Partner Support Service tailored to your business needs.
2. Onboard with Cisco: Engage in a comprehensive onboarding session with Cisco representatives to understand the tools and resources available to you.
3. Develop Your Services: Use the training and materials provided to create and deploy your own branded support services.
4. Implement Phased Approach: Begin implementing the service in phases, ensuring that your team is prepared for each stage.
5. Go Live: Start offering your newly developed support services to your end users with the backing of Cisco infrastructure.

Frequently Asked Questions

What is the Cisco Partner Support Service (PSS)?

The Cisco Partner Support Service (PSS) is an offering for Cisco channel partners that provides the tools and support needed to enhance operational margins and deliver branded support services to clients.

Who is eligible for the PSS?

The Partner Support Service is designed for qualified Cisco channel partners looking to expand their service offerings and improve customer support capabilities.

What is the response time for support issues?

The PSS offers a 4-hour service response time, ensuring that your technical issues are addressed promptly and efficiently.

How can I implement the PSS in my organization?

Implementation involves purchasing the service, onboarding with Cisco, developing your services, and following a phased approach to roll out your new support offerings.

Can I brand the services I offer under PSS?

Yes, you have the freedom to develop and deliver your own branded services while benefiting from the support and infrastructure provided by Cisco.