SKU: 37336794555

Hug Your Haters

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Description

Hug Your HatersBy: Jay Baer Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The near universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (haters) can now express their

By: Jay Baer     
Haters are not your problem. . . .
Ignoring them is.

 
Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.
 
The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. Critics (“haters”) can now express their displeasure faster and more pub­licly than ever. These trends have resulted in an overall increase in complaints and a belief by many businesses that they have to “pick their spots” when choosing to answer criticisms.
 
Bestselling author Jay Baer shows why that approach is a major mistake. Based on an exten­sive proprietary study of how, where, and why we complain, Hug Your Haters proves that there are two types of complainers, each with very differ­ent motivations:
 
·Offstage haters. These people simply want solutions to their problems. They complain via legacy channels where the likelihood of a response is highest—phone, e-mail, and com­pany websites. Offstage haters don’t care if any­one else finds out, as long as they get answers.
·Onstage haters. These people are often disap­pointed by a substandard interaction via tradi­tional channels, so they turn to indirect venues, such as social media, online review sites, and discussion boards. Onstage haters want more than solutions—they want an audience to share their righteous indignation.
 
Hug Your Haters shows exactly how to deal with both groups, drawing on meticulously researched case studies from businesses of all types and sizes from around the world. It includes specific play­books and formulas as well as a fold-out poster of “the Hatrix,” which summarizes the best strate­gies for different situations. The book is also filled with poignant and hilarious examples of haters gone wild, and companies gone crazy, as well as inspirational stories of companies responding with speed, compassion, and humanity.
 
Whether you work for a mom-and-pop store or a global brand, you will have haters—and you can’t afford to ignore them. Baer’s insights and tactics will teach you how to embrace complaints, put haters to work for you, and turn bad news into good outcomes.
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SKU: 37336794555

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4.6 ★★★★★
Based on 19 reviews
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T. J.
Lake Worth, US
★★★★★ 5
Beautiful gift!
Format: Hardcover
Bought this for my father as a birthday gift. He absolutely loved it. It is beautifully illustrated, and if you just want a quick read, you can grab one of the books and open it to a page for one of the books inside the game itself.
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Reviewed in the United States on May 2, 2026
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Anthony C.
Lowell, US
★★★★★ 5
Yet another great set!
Format: Hardcover
Due to hurricane irma in my area, this set was delayed to me. I was also out of power for a while, but now I have power and I also got my package today! I did pre-order this set along with the elder scrolls online book set. The set itself is huge. Has that good old classic skyrim artwork in the front there and inside it has the dragon. It's held together by a magnetic clip, which I do always enjoy. Now let's get to the good stuff, the books themselves. These are basically re-published versions of the original skyrim library if you haven't already bought those separately. Right off the bat I will recommend this set to collectors, and anyone who loves elder scrolls lore. Book 1 Or should I say Volume 1 Is about the histories, which are the history of the land itself, a brief history about morrowind, and of course dragons. I for one was trying to collect an in game collection of books, but there is so many of them that it's simply easier to read this for the entire thing. All in all, the histories are pretty intriguing because most of the history explained in the game is usually through someone else's perspective. Overall a great read. Volume 2 is about Man, Mer and Beast. Which basically goes into every single detail about all the races in skyrim, along with their traditions and the way they live kind of thing. The beast section is just that, detailed information about the beasts of skyrim, their legends and how they are in the wild. The last 2 sections are about warfare and fractions. Fractions history that you may or may not know like the companions or whatever fraction you joined in game. And warfare which is about the art of warfare and it's stories. Volume 3 the last volume is about the arcane, basically magic in skyrim it's history, it's religion, and it's stories. Yep there is a lot of history behind magic in skyrim if they made a whole book about it. The last section is interesting that it talks about Aedra and Daedra, Which is like Angels and Devils in skyrim simple terms. I mean most of the daedra are unpredictable despite their evil nature in the game. Like that daedra prince who just wants drinking party's and such, or that other daedra who just enjoyes tricking people. Overall though they are supposed to be evil. If you summon one of those guys in town I think you get an instant bounty. Anyways, the history about it is very intriguing. The books themselves by the way are just fantastic. AAA quality right here, Nice to the touch as well as its engravings. As like for the elder scrolls online set, you do not have to worry about bending the pages because of the books design. Every page as always has some kind of illustration next to it, giving every page in all these books some life to it. Although this one is a lot more text heavy than the elder scrolls online lore books. This set is fantastic! I wish Bethesda created sets about the older lore like morrowind or oblivion, but that's just my opinion. If they ever did more books
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Reviewed in the United States on September 15, 2017
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Isaiah
Cuba, US
★★★★★ 5
Love it
Format: Hardcover
Very cool
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Reviewed in the United States on May 16, 2026
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Daniel
Alexandria, US
★★★★★ 5
Great
Format: Hardcover
Great quality
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Reviewed in the United States on May 3, 2026
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Francisco Saldivia
Battle Creek, US
★★★★★ 5
Buena Calidad
Format: Hardcover
Calidad increíble, muy interesante las imágenes que vienen en cada hoja.
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Reviewed in the United States on April 16, 2026

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