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Description
HPE Foundation Care with Defective Media Retention - Extended Service - 3 Year - Service o Pc40 SupportExperience enterprise grade protection for your critical IT infrastructure with HPE Foundation Care. This comprehensive service combines robust hardware and software support to maximize availability, reduce downtime, and streamline IT operations. With remote diagnostics, on site hardware repair when needed, and Defective Media Retention included, your organization gains responsive, reliable assistancefrom initial issue identification to rapid
Experience enterprise-grade protection for your critical IT infrastructure with HPE Foundation Care. This comprehensive service combines robust hardware and software support to maximize availability, reduce downtime, and streamline IT operations. With remote diagnostics, on-site hardware repair when needed, and Defective Media Retention included, your organization gains responsive, reliable assistance—from initial issue identification to rapid resolution. Whether you’re running HPE hardware, selected third-party software, or a mix of both, this extended service is designed to keep your systems performing at peak efficiency for three full years.
- Comprehensive hardware and software coverage: HPE Foundation Care delivers remote diagnosis and support for hardware issues, along with practical options for Basic Software Support and Collaborative Call Management for eligible non-HPE software, ensuring a cohesive, end-to-end support experience for your IT stack.
- Defective Media Retention (DMR) included: When storage media faults occur, the Defective Media Retention feature helps protect data and facilitates efficient restoration, giving you added peace of mind during remediation and rebuild efforts.
- On-site hardware repair and rapid response: If remote resolution cannot fully address the problem, on-site hardware repair is available to minimize downtime, with a focus on getting critical systems back up quickly and with skilled experts on-site when required.
- Flexible software coverage and updates: For software products covered by HPE Foundation Care, you receive remote technical support, access to updates and patches, and, for eligible third-party software, updates as provided by the original software manufacturer—helping your environment stay current and secure.
- 3-year duration with predictable budgeting: The 3-year service window delivers long-term reliability, consistent support, and budgetary predictability, reducing the costs associated with unplanned outages and unplanned maintenance while maximizing system dependability.
Technical Details of HPE Foundation Care with Defective Media Retention - Extended Service - 3 Year - Service o Pc40
- Scope of coverage: Hardware products supported by HPE Foundation Care, with optional Basic Software Support and Collaborative Call Management for eligible non-HPE software; remote diagnosis and support are included, with on-site hardware repair when necessary to resolve hardware issues.
- Defective Media Retention (DMR): Included as part of the service to help address media defects and safeguard data during remediation and repair processes.
- Software support and updates: For software products covered by HPE Foundation Care, remote technical support is provided along with access to software updates and patches. Updates for eligible HPE-supported third-party software are included as they are released by the original software manufacturer.
- Service delivery and responsiveness: The service emphasizes reliable support to resolve technical issues efficiently, with on-site experts available as needed and remote diagnosis to expedite problem resolution.
- Service level and duration: A 3-year service duration is included to ensure maximum efficiency and precise results, helping minimize downtime and maintain system availability over a sustained period.
- Operational benefits: Designed to reduce inventory costs and increase dependability through standardized service delivery, predictable response, and access to skilled HPE resources for hardware and software challenges.
- Eligibility and enrollment: The specifications recognize hardware covered by the program and certain eligible software products; exact eligibility should be confirmed with HPE or a licensed reseller to determine which software products may be included as part of the hardware product coverage.
how to install HPE Foundation Care with Defective Media Retention
- Assess eligibility: Confirm that your HPE hardware and any included or eligible software align with the Foundation Care program, and identify any third-party software that may be covered under Collaboration Call Management.
- Obtain enrollment: Purchase the 3-year Extended Service package (Pc40 Support) through your HPE channel partner, reseller, or directly via HPE’s support channels, and obtain the enrollment details and service contract.
- Schedule activation: Work with HPE to activate the Foundation Care service on the applicable hardware and software assets. Provide serial numbers, SKUs, and any required business impact information to ensure accurate configuration of the service level and response commitments.
- Coordinate onboarding: Prepare your IT environment for proactive support—enable remote connectivity for diagnostic tools, verify network access for HPE remote support, and designate on-site contact persons who can authorize visits as needed.
- Establish escalation and review cadence: Define contact routes, escalation paths, and service review intervals to monitor performance, open tickets, and ensure alignment with internal IT objectives.
Frequently asked questions
- What is Defective Media Retention (DMR) in HPE Foundation Care? Defective Media Retention is a service feature that helps manage media faults by retaining defective media for evaluation and remediation, supporting faster problem diagnosis and recovery while safeguarding your data during repair processes.
- Does HPE Foundation Care cover software? Yes. For hardware products, the service may include Basic Software Support and Collaborative Call Management for selected non-HPE software, plus remote software support and access to updates and patches for HPE-supported software and eligible third-party software as provided by the original manufacturers.
- What is included in the 3-year duration? The 3-year term covers hardware support, remote diagnostics, on-site hardware repair when required, Defective Media Retention, software support where applicable, updates and patches, and a predictable service framework designed to maximize system availability and reliability over three years.
- What is the typical response time? The service emphasizes Next Business Day parts and labor for convenient, fast resolution, along with on-site availability of experts to resolve issues promptly when remote resolution is insufficient.
- How do I enroll in this service? Enrollment is completed through your HPE channel partner, reseller, or direct HPE sales channels. After purchase, you’ll work with HPE to activate the service on your hardware and eligible software, set up remote access for diagnostics, and finalize the service level terms.
- Can this service help minimize downtime? Yes. By combining remote diagnostics, rapid on-site support when needed, and Defective Media Retention along with software updates, HPE Foundation Care aims to reduce downtime, accelerate issue resolution, and improve overall system dependability.
- Is there a limit to the software covered? Coverage for software depends on eligibility and the terms of the hardware product. Basic Software Support and Collaborative Call Management apply to selected non-HPE software, and updates are provided for eligible HPE-supported software and third-party software as stated by the original software manufacturers.
- What if I need a service extension beyond three years? Extensions or renewals are typically offered through the same HPE channels prior to the end of the term. Contact your HPE representative or partner to discuss renewal options and any changes in service scope or terms.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.2 ★★★★★
Based on 23 reviews
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Product Reviews
★★★★★ 4
Macho Macho Mouse!
This is the biggest mouse ever! At least the biggest I have ever seen or held. It is more like a large rat than a mouse. It was a bit too large for my petite/medium sized hand (I should have read the dimensions more carefully). I did not like the long cord it came with, and the device at the end of it for wireless capability - not very portable. The lock button malfunctioned and just quit working. The scoll buttons are too close together for me and too small. The ball was nice and smooth, but it did not ease the pain in my hand as I had expected. But I have inflamation issues. If a smaller one were available, it might have worked better for me, but the design/layout of some buttons didn't work for me. I surmise that this mouse works superb for men or women with large hands. But it was just not a good fit for me or my work area, and it malfunctioned. I ended up buying and loving...
My husband, who is utterly finickly about his mice, actually found this one comfortable and easy to use. The biggest reasons for a trac ball mouse are 1) it works nicely by my side when laptopping on my bed-top - no need to move the mouse around, only the trac ball. 2) The ball and buttons do not cause inflammation in my hands.
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Reviewed in the United States on November 12, 2009
★★★★★ 5
Great for radiology
I work intensively with computers. In radiology, the number of data points to process quickly is multifarious: dictation software, PACS, and workstations, 4 screens, etc. Volume is also inherently high. I've used this product for two-years and am very satisfied.
At times, I was finding wrist fatigue a bit of an issue with the classic two-button mouse with a center roller. My symptoms were nothing serious, just irritation at the end of each day from "clicking". I purchased this roller as a trial, to see if I get any relief. It worked just as I had hoped. I have no symptoms during or at the end of the day. I not will not go back to just a mouse.
Build is very comfortable and solid.
Ease of use. For me, it is a 5*, but you should know that it does have quite of bit of complexity. As you can see, it has any number of buttons--which I was specifically looking for. I find that these myriad buttons are very functional and easy to use in practice. You just have to map out what are high volume or repetitive motions/keystroke actions. Now I love Macs and their simplicity (and this trackball also works nicely with them), but their mouse is too stripped down for my needs.
I am someone who uses keyboard shortcuts whenever possible to speed things up. And again, in my business, speed and accuracy are critical. I already was already maxed-out with mere two-button mouse. This trackball allows me to custom assign functions and keyboard assignments. For instance, page-up and down are assigned to arrow buttons on the trackball. Now when I'm on a website or scrolling through ultrasound exams, I just click rather than moving to the keyboard. To initiate a case dictation is typically alt-8: now this function is tasked to a button on the trackball. Clicking the middle mouse scroll wheel is now assigned to mini-scroll wheel on the trackball. And so on.
I worried that the trackball would have trouble interfacing with the programs I used. It essentially had no problem. It was recognized across the board. There has been only one function that still requires a mouse: a shortcut I use for zooming on the PACS is to hold down the option key and spin the center wheel. For some reason I am unable to replicate this function. Because the zooming shortcut is something I use all the time, the mouse stays on my desktop next to the trackball
Which brings up another nice feature of this product: it can co-exist with a mouse. I plug the wireless transmitter into the front USB port and leave the mouse connected in back. I can use either device whenever I like. If a colleague comes over to review a case, they never know what to do with the trackball so I just move it out of the way and they use the mouse. If I move to a different workstation, I just unplug the transmitter and move and plug it into the next computer. The trackball will need to be configured as a first-time each time you start on a new computer, but done the profile will remain. There is logitech software that needs to be installed, but all of the mice are logitech, so the software for adjusting the trackball is for me already in place.
My productivity is higher and I have less frustration thanks to this device. For not only does the device allowing me to short-circuit and subsume common tasks, but it it simply much faster than a mouse. You can adjust the speed of cursor tracking and you can also embellish cursor movement with an accelerator. With multiple large, high-resolution monitors, this is very rewarding. Everything is faster. When I have to review a case on a colleague's workstation with a mere mouse, I am given a glimpse of how I used to work: the mouse is sluggish and I have to do a lot of wrist movement. Sure, the conventional mouse can itself be accelerated, but you still have the basic fact that you have to keep moving your wrist to cover four screens and to scroll through hundreds of images. I appreciate afresh that I am using a trackball and not a mouse.
Lastly, I do have to give high credit to logitech itself. 6-12 months into purchase, the buttons I had assigned to serve as "page-up" and "page-down" were not responding 100% of the time. Sometimes that signals that the AA batteries are wearing out, but even with new batteries the issue persisted. I called logitech and they switched out the device without any questions. Really top-flight service. The replacement is going on strong after 1 year.
So in short, if you are considering a trackball, get one. This one is I think the top of the line. If you don't need to extreme functionality, consider the Logitech Trackman Marble Mouse which has fewer buttons but works on the same principle (I actually use the marble mouse at home, because my at-home use is much lighter).
I have read about "review mills" that churn out praise or scorn. I find Amazon's reviews to be a great source for separating wheat from chaff. It has a critical mass of users and reviewers. That said, when I was looking for a trackball, however, I did not see a review that was on-point for my niche needs. Hopefully this review will fill that lacuna.
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Reviewed in the United States on May 26, 2011
★★★★★ 5
Solid Hardware; Doesn't fit all hands
I use Windows 7 Premium 64bit and I also run Windows 7 Ultimate 64bit in VMware workstation for work. All buttons and functions work properly in both the host an the guest machines.
This trackball is solid Logitech. It feels substantial and the buttons and track back are well made. Cleaning the trackball is a snap. Just pop it out, give it a wipe, and done. The software is also very easy to use and to customize the buttons to your liking. I am not a huge fan of the external USB radio transmitter that is used and that alone might have stopped me from buying this). It does not use the Logitech USB receiver other mice use, so I wouldn't recommend trying to travel with it.
The programmable buttons are great. I like the default assignments, but I programmed the scroll lock button to send "Enter" instead. I have set-up Windows to move the mouse to the default button when a dialog appears, so I can just hit that key rather then moving the mouse or moving my hand back to the keyboard. It's a little thing, but it's productive.
A note about fit. I did not ding the score for fit since fit is very personal. What I like may not be what you like. But here is my $.02.
If you can get to a store to try it out, do so. I have average sized hands for someone who is 5' 9" tall. The Trackman is a little bit big to easily get to all the buttons. I tend to rest the side of my hand on the desk which means I can easily get my index and ring fingers on the ball, my ring finger on the right mouse key, and thumb on the left mouse button and the forward/back buttons above the left click. The other buttons along the top ridge are out of reach. I have to shift my hand. Not a huge deal until you consider my hand is now out of place with respect to the trackball and buttons so I have to shift back and forth. It's an annoyance for me.
I have tried moving my hand up to rest more on the ample real estate on the back of the body, but that is more uncomfortable. I also tried floating my hand over the unit. That hasn't stopped me from using the Trackman, but I am not likely to buy another one these models. However, if you find it fits your hand, then this I highly recommend this trackball.
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Reviewed in the United States on August 28, 2011
★★★★★ 5
Best right-handed trackball ever
This is the best pointing device I've ever used, hands-down. This is the second one I've purchased since I've managed to run out the last one in 4-5 years of very heavy usage. Here's what I like about it.
The real centerpiece of this trackball is the off-center ball. Now, this does make this definitely a right-handed trackball and lefties will probably feel left out, but putting the ball off-center matches the general distribution of your fingers over your hand. It's been to be maneuvered with your index through ring finger, and it is perfectly positioned to roll to any of those fingers as you need to use the scroll wheel or the right mouse button. Compared to a more omni-handed Kensington and the comfort difference is astounding. Likewise, for me, this is infinitely more comfortable than using my thumb for the trackball. The trackball pointing devices that use the thumb inevitably make my hand and thumb joint feel jammed up.
Also compared to Kensington, having a proper vertical scroll wheel is infinitely better than their "orbit ring" in my mind. The index finger quite naturally lines up with the wheel. The overall shape fits my hand comfortably and makes for easy long hours working or gaming.
Construction is solid and it's durable with good maintenance. As noted I used the previous one for at least 4 years, and used it quite heavily for general computer tasking, through EDA tools (Modelsim), through heavy gaming (including FPS and MMORPGs). If you are a button hog, then you might run out, but there's more than enough for me to use and i'm quite pleased with what I've been able to make it do.
Defictis: There are few. As noted, if you are a left handed computer pointer... you'll have to go with a mouse or a Kensington. If you've trained your right hand to point this may work for you. The wireless aspect of the device is not it's strongest feature and there have been a few rare moments when it seems to lose its connection with the base station. And wireless range is probably a little limited, though I've used it successfully several feet away from the base. It does have a few dropouts in motion further away though, so don't use this for a large presentation room or TV gaming.
But that's pretty much it. The sad thing is that Logitech doesn't seem to push this product into stores, so it's a bit hard to find on the shelf where you can do a touch fit. They've used this form factor for awhile though, so hopefully it'll continue to be useful in Amazon sales and make a comeback in a new product again soon. I"m tempted to buy another though to have in reserve in 4-5 years though!
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Reviewed in the United States on December 31, 2010
★★★★★ 5
Great Ergonomics
Color: Black
I had bought this keyboard back in 2012 when I had tendonitis and needed to make my entire work set-up more ergonomic. This keyboard helped immensely! This keyboard comes with the extra bottom attachment to lift the keyboard, but I always found it more comfortable to use the keyboard without it (maybe just add a wrist-rest if needed). I type pretty often and very quickly, and it was easy to adjust to the split layout (only took a couple hours to remember which keys to hit with which hand...). The quality of this keyboard is pretty decent - I would still be using this keyboard to this day, but it had one-too-many liquid spills back in 2020 to the point that certain keys would not function, so that was that.
I have used this keyboard for windows, linux, and mac (primarily mac) and can say that all the regular keyboard functions worked. All of the extras (i.e. 'media' buttons along the top and center) were inconsistent about working and depends on what system you are using. I didn't take too much time to force it into working, since I didn't really need those functions. I also travelled for work with this keyboard - although it's bulky, it does fit in the check-in bags, and the wired function is convenient since it doesn't require batteries.
Although I loved this keyboard dearly, when it met it's untimely death, I looked for a replacement and I was surprised at the price this keyboard is currently at. It's definitely not something I would be able to afford back when I was working barely above minimum wage... I can't promise if it'll be worth the cost as there are other alternatives that could work just as well at a lower price. However, my experience of this keyboard was definitely excellent and met my ergonomic needs.
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Reviewed in the United States on November 30, 2023