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Description
HPE Pointnext Tech Care Basic with Defective Media Retention - Post Warranty - 2 Year - Warranty Dl110 Gen10 + SvcThe HPE Pointnext Tech Care Basic with Defective Media Retention is an essential post warranty service designed to support your HPE hardware and software products comprehensively. This service enables your IT team to dedicate their time to strategic initiatives rather than being overwhelmed by reactive support issues. With direct access to product specialists and multiple support channels, the HPE Tech Care Service offers a proactive approach to the
The HPE Pointnext Tech Care Basic with Defective Media Retention is an essential post-warranty service designed to support your HPE hardware and software products comprehensively. This service enables your IT team to dedicate their time to strategic initiatives rather than being overwhelmed by reactive support issues. With direct access to product specialists and multiple support channels, the HPE Tech Care Service offers a proactive approach to the maintenance and enhancement of your IT systems.
- Direct Access to Specialists: Enjoy exclusive access to product-specific specialists who provide expert guidance tailored to your specific hardware and software needs.
- Flexible Support Channels: Benefit from a variety of support options including telephone, real-time chat, automated incident logging, and HPE moderated forums, all with defined response times.
- General Technical Guidance: Receive ongoing advice on operation, management, and security, allowing you to optimize the performance and reliability of your equipment.
- Defective Media Retention: Retain defective media after replacements, ensuring that sensitive data remains secure and accessible, while also reducing downtime.
- Next Business Day Service: Enjoy quick response times with next business day parts and labor service, minimizing disruptions to your business operations.
Technical Details of the Product
- Service Type: HPE Pointnext Tech Care Basic
- Service Duration: 2 Years Post Warranty Coverage
- Defective Media Retention: Included
- Response Time: Next Business Day for Parts and Labor
How to Install
To start using the HPE Pointnext Tech Care Basic service, follow these simple steps:
- Purchase the HPE Pointnext Tech Care Basic service through your HPE authorized reseller or directly from HPE.
- Once the service is purchased, you will receive a confirmation email with your service details.
- Activate your service by registering your HPE product on the HPE support portal using the provided service contract number.
- Familiarize yourself with the support channels available and determine which works best for your needs.
- In case of any issues, simply reach out to HPE support through your preferred channel to receive assistance.
Frequently Asked Questions
- What is the duration of the HPE Pointnext Tech Care Basic service? The service lasts for 2 years post-warranty.
- What does Defective Media Retention mean? It allows you to keep defective media after a replacement, which can be crucial for data security and recovery.
- How quickly can I expect support? With the next business day service, you can expect prompt assistance for both parts and labor, minimizing downtime.
- How do I access technical support? You can access support through various channels, including phone, chat, automated logging, and HPE forums.
- What types of products does this service cover? The service covers both HPE hardware and software products, including on-premises and as-a-service versions.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.3 ★★★★★
Based on 15 reviews
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Product Reviews
★★★★★ 1
Air gets trapped in the filter so it won’t fully steep
Color: Black, Size: 40 oz
Filter doesn’t let air out. It’s weird about all these positive reviews bc I tried cold brewing tea two times overnight but the filter holes are so small that basically it traps a large air bubble inside with the tea leaves. The water was barely steeped. It was weird enough to the point where I thought there must be a clear film on the filter that I hadn’t removed. When I loosen the lid all do the air rushes out and it fills w water, but when you tighten the lid any air inside with your grounds/leaves is trapped and prevents steeping. I kept thinking it was me based on all of these positive reviews but I could not prevent the massive about of air from getting trapped in the filter. If they made the holes bigger (not too big to let grounds out but currently you could mistake it for plastic film) then it would’ve been perfect. Nice size and about what I’d drink in a day or so. Change the filter hole size to let air flow out and I’ll buy it back!
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Reviewed in the United States on May 16, 2026
★★★★★ 5
Neat gadget
Color: Gold
Neat little gadget. Works great, easy to use and has a light indicator for temperature range. Keeps a cup of liquid hot right to the bottom.
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Reviewed in the United States on May 29, 2026
★★★★★ 5
My tea stays warm to the bottom of the cup!!!
I am so glad I purchased this mug water. I drink tea all day but it cools down quickly. Since I purchased this mug warmer my tea stays hot to the bottom of the cup. The temperature is adjustable so you can keep your drink at your desired temperature. The top is glass and wipes clean easily. I like the rubber gasket that fits on top of the warmer. It keeps your mug in the center of the warmer and should you have a spill it catches the liquid. I've been using it every day for over a month now and it's going strong and is reliable. Perfect for personal use or as a gift.
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Reviewed in the United States on May 2, 2026
★★★★★ 5
Keeps my coffee as hot as I want it to be
Color: Silver
This coffee warmer is much better than the candle warmer that I was using for my coffee before. With a range of 3 temperatures, I have a choice of temperatures from hot to very, very hot, and the warmer shuts itself off after a while, just in case I forget. The description advises that ceramic cups do not retain heat as well as flat-bottomed cups, but I have not found that to be a problem. Coffee in my ceramic mug stays as hot as I want it to be. The knob on the side makes this warmer easy to turn on and to select a temperature, plus I feel that it is a good value.
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Reviewed in the United States on February 11, 2026
★★★★★ 5
Perfect Mug Warmer
Color: Black
I bought this to replace one I'd had for more than 25 years & I'm glad I got this one. Keeps my hot drinks hot for hours & will shut off after that. Quickly heats back up when needed. Very sleek looking. Easy to set up. Just take it out of the box & plug it in.
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Reviewed in the United States on February 12, 2026