Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Ew Monitorpls Nbdonsite-16513

Introducing Extreme Networks ExtremeWorks MonitoringPLUS, an Extended Service within the suite of ExtremeWorks Managed Services designed to deliver unwavering network visibility, rapid incident response, and reliable on-site support. This 1-year program provides comprehensive 24/7 monitoring, Next Business Day on-site service, and inclusive parts and exchange coverage—electronic and physical—so your critical infrastructure stays online with minimal disruption. Tailored for complex and hybrid networks, MonitoringPLUS blends proactive health checks, enterprise-grade alerting, and a streamlined support workflow to give you confidence in performance, availability, and security across your digital backbone.

• 24x7 monitoring with proactive health checks, real-time alerting, and escalation to ensure incidents are detected and addressed before they impact users.
• Next Business Day on-site service delivered by trained Extreme Networks engineers, accelerating issue resolution and reducing mean time to repair (MTTR).
• Complete parts and exchange coverage, including electronic and physical components, designed to minimize downtime and maintain service continuity.
• Unified management through the ExtremeWorks console, enabling centralized visibility, ticketing, and performance analytics for your network ecosystem.
• 1-year extended service with a straightforward renewal path to sustain continuous support, compliance, and predictable budgeting for your IT operations.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Ew Monitorpls Nbdonsite-16513

• Service Type: MonitoringPLUS Extended (ExtremeWorks Managed Services)
• Primary Coverage: 24x7x Next Business Day On-site
• Inclusions: Exchange, Parts, Electronic and Physical
• Duration: 1 Year
• Support Model: 24/7 monitoring with on-site engineering and rapid parts replacement as required

How to install MonitoringPLUS

Getting started with MonitoringPLUS is a streamlined process that aligns with your existing Extreme Networks deployment and management practices. Although this is a service offering rather than a software package, onboarding typically follows these steps to activate the extended coverage and monitoring capabilities:

• Confirm eligibility and scope with your Extreme Networks account team to ensure the MonitoringPLUS extension is correctly associated with your current contract and assets.
• Coordinate onboarding with your designated Extreme Networks service manager to establish the service start date, response times, and escalation paths.
• Integrate MonitoringPLUS into the ExtremeWorks management console so your network assets, alerts, and health metrics are visible in a single pane of glass.
• Configure monitoring thresholds, recommended baselines, and critical events to align with your organization’s operational priorities and compliance requirements.
• Kick off a formal handover and acceptance process, validate readiness, and perform a live test of escalation workflows and on-site response procedures.

Frequently asked questions

• What is MonitoringPLUS within ExtremeWorks Managed Services?

  MonitoringPLUS is an extended service offering that provides 24/7 monitoring, proactive health checks, rapid incident response, and on-site support with parts and exchange coverage, all under a 1-year term. It complements the broader ExtremeWorks Managed Services by adding depth to monitoring and on-site remediation capabilities.

• What does 24x7 monitoring include?

  24x7 monitoring encompasses continuous surveillance of network assets, performance metrics, and health indicators, with automatic alerting and escalation to the designated support team or engineer for timely remediation.

• What is covered by on-site service and parts?

  The on-site service includes Next Business Day arrival for issue resolution, with both electronic and physical parts and exchange coverage included to restore functionality quickly and minimize downtime.

• How long does the monitoring and support last?

  The MonitoringPLUS extended service is provided for a 1-year term, after which renewal options are available to maintain continuous coverage and service levels.

• How does onboarding work, and what should I expect during activation?

  Onboarding involves coordinating with your Extreme Networks account team, integrating MonitoringPLUS into the ExtremeWorks management portal, configuring alerts and thresholds, and validating escalation and on-site procedures through a structured handover and acceptance process.