SKU: 57075055100

HPE Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Service 70wsiot2022svc

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Description

HPE Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Service 70wsiot2022svcIntroducing HPE Tech Care Essential with Defective Media Retention (DMR) a post warranty service designed to protect your investment, maximize uptime, and simplify IT management. This 1 year program extends the reliability and responsiveness you expect from Hewlett Packard Enterprise far beyond the standard warranty window. With Defective Media Retention, your organization gains secure handling of defective media during service, reducing data exposure

Introducing HPE Tech Care Essential with Defective Media Retention (DMR) — a post-warranty service designed to protect your investment, maximize uptime, and simplify IT management. This 1-year program extends the reliability and responsiveness you expect from Hewlett Packard Enterprise far beyond the standard warranty window. With Defective Media Retention, your organization gains secure handling of defective media during service, reducing data exposure risks and streamlining the replacement process. Perfect for data centers, enterprise environments, and remote locations, Tech Care Essential with DMR delivers predictable coverage, faster issue resolution, and the peace of mind that comes from knowing your critical hardware is supported by a trusted partner. In a world where system availability is mission-critical, this service helps you keep pace with demand, minimize downtime, and protect valuable data assets without complicating your budget.

  • Comprehensive post-warranty coverage

    Transition smoothly from standard warranty to a dedicated support plan that keeps your essential hardware — servers, storage, and networking components — running. This coverage provides reliable access to HP-trained technicians, proactive diagnostics, and structured troubleshooting designed to quickly identify and address issues that emerge after the warranty period ends. With a focus on minimizing disruption, Tech Care Essential with DMR helps ensure your IT operations remain productive even when devices age or encounter unexpected faults.

  • Defective Media Retention (DMR) included

    One of the standout benefits of this service is the Defective Media Retention feature. During service events, defective drives are securely retained and handled according to policy, protecting sensitive data while technicians work to repair, replace, or upgrade components. DMR reduces the risk of data exposure and simplifies compliance, giving your security teams confidence that media handling is managed in a controlled, auditable manner. This feature is especially valuable for organizations with strict data governance requirements or regulated workloads.

  • 1-year service duration

    The 12-month term provides durable, predictable support that aligns with your budgeting and IT planning cycles. By covering a full year, the program helps stabilize maintenance costs, ensures continuity of support for critical hardware, and delivers timely results when service requests arise. This extended duration supports ongoing reliability for mission-critical environments and gives IT teams a dependable partner for ongoing maintenance, diagnostics, and rapid incident response.

  • Access to expert HP technicians

    HPE Tech Care Essential connects you with highly trained, experienced engineers who specialize in HP hardware and configurations. Whether you’re dealing with server deterioration, storage anomalies, or network device quirks, you’ll benefit from technical expertise tailored to your ecosystem. This access translates into faster problem resolution, clearer guidance on best practices, and proactive recommendations to improve reliability—ultimately reducing the overall burden on your internal IT staff.

  • Enterprise-ready design for varied environments

    Designed with large-scale and mixed environments in mind, this service supports HP enterprise hardware across data centers, edge locations, and remote sites. It helps IT teams maintain consistent service levels across geographically dispersed infrastructure, ensuring standardization of support processes and simpler vendor management. With flexibility to address multi-site deployments, Tech Care Essential with DMR helps maintain uniform performance and reduces the complexity and cost of managing aging equipment across the organization.

Technical Details of HPE Tech Care Essential with Defective Media Retention - Post Warranty - 1 Year - Service

  • SKU: 70wsiot2022svc
  • Service Type: Tech Care Essential with Defective Media Retention
  • Coverage: Post Warranty
  • Duration: 1 Year
  • Defective Media Retention (DMR): Included
  • Manufacturer: Hewlett Packard Enterprise (HPE)
  • UPC: Not provided

How to install HPE Tech Care Essential with Defective Media Retention

  • Confirm eligibility and terms

    Review your purchase records to confirm that Tech Care Essential with DMR is active for your devices. Understand what is covered under the post-warranty plan, including response times, coverage windows, and how DMR is applied during service events. This step ensures there are no surprises when you initiate a service request and helps set expectations for what the engagement will entail.

  • Gather system details

    Prepare basic information about the affected hardware—model family, serial numbers, and location (site address or remote access details). Having this information ready speeds up the assignment of a qualified HP technician and helps tailor the response to your environment. Collecting device specifics also supports accurate diagnostics and faster restoration of service.

  • Contact HP support to activate the service

    Route the service request through your approved HP support channel to initiate Tech Care Essential with DMR. The process typically involves confirming the device details, selecting a preferred service window, and designating the on-site or remote support format. A service case will be opened, and you’ll receive confirmation, estimated times, and next steps from the HP team.

  • Schedule and prepare for service

    Work with the HP technician or service coordinator to schedule the visit or remote session at a time that minimizes disruption to your operations. Prepare the site for the technician by ensuring access to the devices, providing any required credentials (if remote), and confirming on-site safety and access protocols. If DMR applies, coordinate the secure handling and retention of defective media per policy during the service event.

  • Execute, verify, and document

    During the service engagement, technicians will perform diagnostic checks, replace or repair components as necessary, and implement any recommended improvements. After completion, validate that the issues are resolved and that the devices are back at peak performance. Document the service outcomes, including any replacements, configurations changed, and the status of the defective media retention, to maintain a clear service history for future reference.

Frequently asked questions

  • Q: What is Defective Media Retention (DMR)?

    A: Defective Media Retention is a service feature that securely retains defective media during a hardware service event. It helps protect data, supports compliance requirements, and ensures that media handling is controlled and auditable while repairs or replacements are performed by HP technicians.

  • Q: What does Post Warranty mean for this service?

    A: Post warranty indicates the service coverage begins after the manufacturer’s standard warranty period has ended. Tech Care Essential with DMR extends ongoing support, diagnostics, and maintenance for your HP hardware for one year, helping sustain reliability beyond the initial warranty window.

  • Q: How long does coverage last?

    A: The coverage lasts for 12 months from the service start date, offering a full year of access to HP technicians, diagnostics, and DMR-related processes to keep your environment stable and protected.

  • Q: Is this service available for all HP devices?

    A: The Tech Care Essential with Defective Media Retention is designed for HP hardware ecosystems and is typically applicable to eligible HP servers, storage, and networking devices. Always confirm compatibility with your specific model and site requirements when you initiate a service request.

  • Q: How do I contact HP for support under this service?

    A: You can initiate support through your organization's HP account team or your approved HP support channel. You will receive service case details, contact information, and scheduling options once the post-warranty coverage is activated and a service request is created.

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Exchange/Return Notes
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SKU: 57075055100

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4.5 ★★★★★
Based on 10 reviews
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Product Reviews
C
Verified Purchase
Customer in Oregon
Omaha, US
★★★★★ 5
FULL POINTS!!!
Configuration: 2-pack, Style: without eero Plus
After repeated, torturous attempts with other routers to replace the wifi network provided by our beloved Apple Time Capsule, we are relieved and thrilled to have landed on the 2-unit eero Pro 6E router. Hallellujah! Among other things, the eero routers (and their mesh) were trivial to set up, the support was great (and barely needed), and a great surprise, the eero routers automatically connect to our wifi-aware HP LaserJet M401dw printer (via a feature in the eero routers called Universal Plug and Play, or uPnP), so that I don't have to choose the printer's wifi before printing. And oh yeah, the eero routers' mesh covers our 1,600-sq ft house nicely, with great signal speed and strength, and automatically chooses my Mac's fastest wifi speed. TIP (old news to most of you, I presume): To provide additional ethernet ports from the routers, I bought and installed the inexpensive, high quality "NETGEAR 5-Port Gigabit Ethernet Unmanaged Switch (GS105NA)", which required no setup at all, except that the switch must be connected to either of the eero routers after the eero router is connected to your cable modem, so that your ethernet service can recognize the additional ports provided by the switch. My only complaint is that setting up the eero routers requires a cell phone, and as I love macOS for its legacy self-evident user interface, I hate cell phones! But that said, set up with the cell phone was trivial. So... FULL POINTS!!! PS. Despite searching hard, I never found a router that supported Time Machine backups via wifi, which was possible with the Apple Time Capsule. Instead, I have adopted Apple's present guidance to make Time Machine backups to an SSD (removable flash drive). I use two, keeping one in the house and one in the car and swapping them with every backup. Works fine, but I miss Steve Jobs!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 9, 2026
P
Verified Purchase
Peaty
Charlottesville, US
★★★★★ 5
Very easy set up, plays nice with smart devices.
Configuration: 3-pack, Style: without eero Plus, Configuration: 3-pack, Style: without eero Plus
I've been using the system for a number of months now. I had an aging Netgear Orbi system that was working well enough but due to the way the system works, it was difficult to get it to work with the smart devices in my house. I have a number of smart locks, security cams and outlets that had issues hooking up. I decided to change to the eero system. I have a main unit and three satellites. The main router is on the top floor of my two story house and I have one in the basement. I have quick speeds throughout the house no problem. I'm pretty good with tec stuff but was worried that I'd have to go through setting up each device again on my system when I switched over. I got each of the eero devices up and running with the latest firmware. Set them up with the same SSID and PW's of my previous system. I unplugged my old system and restarted the eero's and everything just, worked. All my devices connected. I was expecting to have to manually add one of my security cameras or maybe a smart outlet. I'm using a few smart systems like Netvue, VeSync, U home and Gosund. They all work without issues. I was little shocked frankly. I was expecting some sort of issue I'd have to start googling but no. I wish there was a web base app but it's not a big issue everything is through a phone app. I pay My ISP for a 1GB Download and am seeing just about that wired and wireless 650+ MBps so it's plenty fast. I have a MoCa device to my Nvidia Shield streaming device and that's also seeing 950+MBps. It's been very stable, I haven't noticed any drops or speed reductions. Not that it matters too much to me but each of the stations are pretty small and look pretty good compared to my old ones. All in all a worthwhile upgrade for me.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on January 31, 2025
N
Verified Purchase
nmd
Draper, US
★★★★★ 5
Great Product
Size: 1 Camera
Great camera for outdoor security. The features on the app have been updated and work better than the Ring Doorbell. The camera has a great live picture, and the sound is very clear.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on April 23, 2026
D
Verified Purchase
Dexter
San Leandro, US
★★★★★ 5
Quality Cameras
Size: 2 Cameras
Love these Cameras. Great clear quality and super easy to set up! If you are looking to add a camera or camera system, you can't beat the price and quality of these
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 18, 2026
G
Verified Purchase
GuitarRebel
Louisville, US
★★★★★ 5
Read this if you're having connection or audio/video/notification difficulties ***UPDATED at end***
Before I start my revised review, let me state that there's been a lot of news lately about people hacking into Ring cameras, but this only happens when someone installs a new camera and doesn't update the default username and password (or has an extremely weak password which is easy for a hacker to guess). This is like leaving your front door open while on vacation. Your camera is sending and receiving signals over a wireless network. Anyone within range of the signal can potentially be a threat if you don't have good encryption (username and good password) set up on your camera. There's no logical reason for a Ring owner to not do this. Ring even stresses changing the default settings during the initial setup process. Bottom line, don't blame the car manufacturer if you leave the keys in your car and it gets stolen. ---------------------------------------------------------------------------------------------------------------------------------------- Recently, I wrote a rather scathing 1 star review about the problems I was having with my new Ring Stick Up Wireless Battery Cam. I'm no stranger to wireless cams, having 10 hooked up and running seamlessly on another network as I write this, but I was totally frustrated with the connection reliability, not only with my two upper end cellphones, but also on my Galaxy Tab and Amazon Show. More times than not, the software wouldn't connect with the camera but when it did, the video was choppy. Notifications were also hit and miss. I have a great wireless mesh router system throughout the house, so after doing all the troubleshooting I could think of, I assumed it was due to faulty hardware or software. I gave up and started the return process through Amazon. It was a new product after all and new products sometimes are really buggy. Plus, I read other negative reviews which seemed to justify my thoughts and actions. Then I got an email from a gentleman from Ring saying he read my review and asked if I'd be willing to let him help troubleshoot my issues with me. Although I had already started the return process, I was willing. It was refreshing to know Ring Customer Service was genuinely interested in troubleshooting possible defects in their newest product. Together, we isolated the issue within about 20 minutes. It turned out it wasn't the camera or software after all. Anyone having connection issues should do what he advised me to do. Open up the Ring app and click on the 3 little dots to the upper right of the camera screenshot, then select settings. From there go to Device Health and check the signal strength. Although I had a good mesh hub (inside) within 10 feet of my camera (mounted outside), my signal strength was RSSI -64. He stated that the signal was so weak it was on the cusp of what is needed for the camera to even minimally operate. This prompted me to reboot my wireless mesh system and reset/reconnect the camera. When it came back online, my signal strength went to -39, a vast improvement. A quick check of all of my devices showed the camera and software working flawlessly. Hat's off to Ring. Anyone who may be having connection or audio/video/notification difficulties, check your signal strength to the camera via the Ring software, even if your router is close by. You just might be surprised. ***UPDATE*** Camera (and software) is still working flawlessly on all devices. Ring has now updated their Windows 10 desktop app (which previously didn't work with the new wireless battery cams) and it works flawlessly as well. Observations. Notifications on my phone, Tab and Amazon devices (Show, Echo, Dot) are almost instantaneous. Alexa says "Someone is at your front door." Very cool. I bought an extra battery, but it looks like it'll be at least a few months before I need to swap it out, even with the intensive testing I've done on the Stick Up Cam. Battery life seems excellent. I have one zone blocked out and that seems to work fine as well. I also have it mounted a couple of feet above and to the left of my front door, tilting downward at an angle. Even though residential traffic is visible in the field of view, I've not gotten one trigger due to street activity. The motion sensor is triggered by anything coming into the bottom half of it's field of view. From the time someone triggers the motion sensor until the time I'm aware of it is 1-2 seconds. That's about as close to real time as you can get. It's not given me a false alarm even once. Telling my Amazon Show to "(Alexa), show front door cam" takes about 5 seconds to complete. I can also watch triggered video clips and get a live feed while away from home without any extra setup to my network. It's totally automatic. Because of the customer service I received from Ring and the fact the product is much better than I originally thought, I will be expanding my Ring family soon.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on October 29, 2019

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