Extreme Networks Extremeworks Managed Services Monitoringplus Extended Service 1 Year Nbd Ahr 16720

Introducing Extreme Networks ExtremeWorks Managed Services MonitoringPLUS — an extended service designed to keep your network resilient, secure, and performing at peak efficiency all year long. This 1-year Next Business Day (NBD) coverage plan delivers continuous remote monitoring, proactive technical support, rapid parts replacement, and exclusive access to Extreme Networks’ NetworkControl Center (NCC). With MonitoringPLUS, you can rely on a secure, high-availability network that supports your business operations, customer experiences, and growth initiatives without interruption.

• Continuous Remote Monitoring: Enjoy 24/7 surveillance that actively detects anomalies, performance degradations, and potential outages before they impact end users. This proactive monitoring minimizes downtime, shortens mean time to detection, and helps you maintain service levels even during peak demand.
• Real-time Access via the Managed Services Gateway: Gain instant visibility into your network’s health, performance metrics, and security posture. The gateway delivers real-time analytics and actionable insights so you can make informed decisions quickly and confidently.
• Advanced Next Business Day Parts Replacement: When a component needs replacement, Extreme Networks’ service guarantees Next Business Day shipping, dramatically reducing downtime and keeping your network operational with minimal disruption.
• Access to Expert Support 24/7/365: Round-the-clock access to Extreme’s NetworkControl Center (NCC) ensures you have expert guidance and rapid assistance for any network issue or product inquiry, any time of day or night.
• Operational Software Updates: Stay ahead with regular software updates that deliver the latest features, performance enhancements, and security improvements, ensuring your systems remain current and compliant.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS

• Service Duration: 1 Year
• Service Type: Managed Services MonitoringPLUS - AHR offerings
• Support Availability: 24 hours a day, 365 days a year
• Alarm Notification Process: Pre-prescribed notifications for network events
• Inventory Database: Comprehensive tracking of all covered products

How to install ExtremeWorks Managed Services MonitoringPLUS

• Purchase the service plan from an authorized Extreme Networks provider.
• Set up your Extreme Networks Managed Services Gateway by following the manufacturer’s instructions.
• Provide the necessary network details and configurations to the support team through the NetworkControl Center (NCC).
• Verify that remote monitoring is enabled and that the system is fully operational.
• Utilize the online portal to gain access to network health reports and support resources.

Frequently asked questions

• What is included in the ExtremeWorks Managed Services MonitoringPLUS?
  This service includes continuous remote monitoring, technical support, operational software updates, advanced parts replacement, and access to the NetworkControl Center (NCC).
• How does the advanced parts replacement work?
  The advanced parts replacement service guarantees that any necessary parts will be shipped to you by the next business day, significantly minimizing downtime.
• Is technical support available at all times?
  Yes, technical support is available 24/7, 365 days a year.