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Description
HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention - Extended Service - 3 Year - ServiceExperience dependable, enterprise grade support for your critical IT infrastructure with HPE Pointnext Tech Care Essential. This comprehensive extended service delivers 24 7 on site expertise, rapid response times, and inclusive maintenance, ensuring your systems stay online when you need them most. Built to minimize downtime and maximize operational efficiency, this plan combines proactive coverage with responsive, hands on engineering to keep your
Experience dependable, enterprise-grade support for your critical IT infrastructure with HPE Pointnext Tech Care Essential. This comprehensive extended service delivers 24/7 on-site expertise, rapid response times, and inclusive maintenance, ensuring your systems stay online when you need them most. Built to minimize downtime and maximize operational efficiency, this plan combines proactive coverage with responsive, hands-on engineering to keep your environment running smoothly over a full three-year period.
- 24x7x4 hour on-site support with guaranteed four-hour response, ensuring rapid recovery from issues around the clock. This service is designed to reduce downtime and maintain business continuity, even during non-business hours.
- Extended 3-year service duration provides long-term coverage for ongoing reliability, predictable budgeting, and ongoing access to expert technical resources for your mission-critical workloads.
- Comprehensive Defective Material Retention as part of the service offering, delivering clear material handling and accountability for defective components encountered during maintenance and repair activities.
- On-site maintenance with parts & labor included ensures that qualified technicians arrive with the necessary parts and perform all labor necessary to restore your equipment to optimal operation, minimizing disruption to your operations.
- 4-hour on-site service within 100 miles provides timely support where you are, with a clearly defined service window to help you plan maintenance visits and keep your systems available.
Technical Details of HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention – Extended Service
- Service type: Extended Service
- Coverage period: 3 years
- Response time: 4 hours on-site
- Availability: 24x7 access to support
- Location constraint: On-site service within 100 miles of the customer site
- Includes: Parts and labor for on-site maintenance
- Defective material policy: Comprehensive Defective Material Retention is included, with defined handling of defective parts
- Support scope: Technical assistance, diagnostics, repair or replacement of components as needed to restore functionality
How to install HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention – Extended Service
- Confirm eligibility — Verify that your HPE equipment and environment are covered under the Tech Care Essential program and that you meet the service location (within 100 miles) and contract terms for the 4-hour on-site response.
- Initiate service — Contact your HPE Pointnext account representative or use the designated service portal to initiate or renew the extended service contract. Provide essential details such as serial numbers, model names, and current maintenance records.
- Prepare site information — Gather key site details: exact location, access instructions, on-site contact, power availability, and any safety or safety-clearance requirements for technicians. Have serial numbers and warranty documents ready for quick validation.
- Schedule the visit — Work with the HPE team to schedule a convenient on-site visit. The 4-hour on-site response applies once a service request is approved, and you’ll receive confirmation with the ETA and technician details.
- On-site execution — A qualified technician arrives with the necessary parts and tools, performs the required maintenance or repairs, validates system health, and updates you with a summary of actions taken and any recommendations for continued health monitoring.
Frequently asked questions
- What does HPE Pointnext Tech Care Essential with Comprehensive Defective Material Retention cover? — It provides a three-year extended service with 24x7 support, 4-hour on-site response, on-site maintenance, and inclusive parts and labor. It also includes comprehensive defective material retention as part of the service framework to ensure clear handling of defective components encountered during service.
- What does 24x7x4 hour on-site support mean? — You have around-the-clock access to support, with a guaranteed on-site response time of four hours for eligible service requests, regardless of the time of day, wherever you are within the specified service radius.
- What is “Comprehensive Defective Material Retention”? — This feature covers the management of defective materials encountered during service, including how they are retained or replaced according to policy, providing transparency and accountability for parts involved in maintenance and repair.
- Does this service include parts and labor? — Yes. The plan covers on-site labor and the necessary replacement parts required to restore equipment to operating condition as part of the service engagement.
- Is there a distance limitation? — Yes. The on-site response is guaranteed within 100 miles of the customer site for the 4-hour service window, helping to ensure fast, localized support where your equipment is located.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.1 ★★★★★
Based on 20 reviews
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Product Reviews
★★★★★ 5
Love this protection plan
Quick and easy. My daughter's cracked her screen on her phone, as soon as it happened I went on the app, filed the claim. Ten minutes later I received the email with the shipping lable. The following day I dropped the phone off at ups and 4 hours later I received the digital gift card. Ive filed several claims since getting the protection plan and with four kids its definitelysomething im glad to have especially since i dont have to buy a protectionplan for each item now. I have filed claims for electric scooter the stoped working for no reason, my son's phone stopped charging, my oldest daughter cracked her phone screen, my son's video game controllers up and died and each time it was quick and easy and no fuss
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 13, 2026
★★★★★ 1
Don't waste your money - these people will not help you
On March 9th 2024, I purchased a MCombo Lift Chair costing $785. On the same day, through the same Amazon account (my PERSONAL account since I also have a business account), I purchased an Asurion Complete Protect policy at the cost of $16.99 per month plus taxes. About one month ago, a problem arose with the chair that required me to make a claim using the "Complete Protect" policy that I had purchased for that very item. The claim was initiated on January 1st, 2025 - On January 3rd, I received an email asking me for photographs showing the damage for which I was making a claim. I sent those photographs via email to the address provided on January 6th. On January 27th, having not received ANY response from Asurion, I contacted them via phone and was told that my purchase had been made with a business account, that it was being used for business purposes, and was therefore not covered. I assured the Asurion Representative that it was most certainly not a business use, and that the chair that I was claiming for had been purchased because I had extensive shoulder surgery done that made it impossible to get in and out of bed. After speaking (unsuccessfully) with the Asurion Rep, I then contacted Amazon Customer Service. I spoke with an Amazon Customer Service Representative on the phone who confirmed that I had in fact used my personal account to purchase the chair and the Asurion Complete Protect policy. That representative went on to send a message to Asurion on my behalf confirming that the purchase was for personal use and not business use. Asurion responded, asking me to call them with the order number for the Asurion purchase. The number I gave was the exact same order number on my order history, however, the Asurion Rep could not find it. I was finally able to discover that the order number in Asurion's system was entirely different and isn't even in the same format as an Amazon order number.
Upon the Asurion representative finding my plan, she informed me that the chair was listed as being purchased for business use (despite Amazon confirming that it was NOT) but that I should give them "a couple of business days" to resolve the issue. Five business days later, still no response and so I called them again (Yesterday - February 1st 2025)... Lo and behold, I got the same crap yet again... the purchase was listed as business use and was therefore being denied, but she promised to remove the business use commentary and put the claim through again.
Today, February 2nd, I called Amazon yet again to escalate and had to call THREE times because the first two calls resulted in me finally being connected to an Asurion representative (two different reps) and each time, the Asurion representative hung up the phone as soon as my name was mentioned.
It has become clear to me that the Asurion "Complete Protect" policy is a SCAM - they will NOT take care of your issue, regardless of how long you've been paying. I have been paying every month since March 9th last year - so they've received over $170 from me thus far, with zero other claims, and if I am able to cancel right now, I will only receive $16.99 back. All I want, is the chair that I purchased the policy for coverage of, to be repaired or replaced. Asurion are NOT helping, and are actively avoiding contact.
At this point, I am considering legal action against Asurion for fraud - perhaps even a Class Action. I'll wait and see if my issue gets resolved within the next 10 days or so.
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Reviewed in the United States on February 2, 2025
★★★★★ 5
Asurion is AWESOME!
Ok, so let me start with the fact that you should NOT waste your time calling Amazon's customer service if you think you have a claim under Asurion's monthly protection plan. CALL ASURION!
I wasted almost an hour with Amazon representatives that have absolutely no training in how the Asurion plan works, or even any idea if my item was covered. In fact, they told me the mechanized chair I purchased under the plan wasn't covered!
Finally, my call got escalated to a manager who was just as clueless about my coverage, but had the best idea ever... call Asurion!
The smartest thing I did that morning was hang up with Amazon, and reach out to Asurion as I should have done in the first place.
Dealing with Asurion's customer service, after my Amazon call, was like being elevated to VIP status! 😄
Asurion's rep nicely took all my info, including the chair's purchase date and order number. Then they asked that I upload a couple of pictures of the product, along with a written description of the malfunction I had mentioned over the phone.
This is where it gets really good. They told me they'd review the claim to determine if they'd send a repair
specialist or reimburse me the cost of the item. In less than 48 hours, they determined that a payout was in order, and sent me an email that included an Amazon gift card for the total cost of the item minus the taxes I had paid, which I loaded directly into my Amazon wallet. Apparently, Asurion does not include the purchase taxes in their coverage.
But, I can live with that.
All in all, Asurion's claims division get a double thumbs up 👍🏽👍🏽, and the company gets big ups from me for not only standing behind their protection plan, but doing so expeditiously!
Special note: If you buy a lot of stuff from Amazon, and have Asurion's monthly protection plan, scroll the item listing before pulling the trigger on your purchase... you need to see the green streamer that indicates your product is protected by the plan. If you don't see that, check to see if there are alternative products that might be covered. There are very few electronic or high ticket items that aren't covered, but looking for that green banner in the item description that says it's covered is key to foregoing any future headaches.
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Reviewed in the United States on April 26, 2026
★★★★★ 5
If they can't fix it they will replace it.
This protection plan that i pay monthly for paid for itself ten fold. My 3D printer just quit working and after the manufacturer warrenty had ran out at that. I submitted my claim they emailed me a shipping label in which I shipped out my printer that same day. Two days later they received my printer determined it couldc not be fixed and sent me a Amazon gift card for the full price of my printer. Today I will be receiving my new 3d printer thanks to Complete Protect. I highly recommend anyone and everyone to purchase this policy. This warrenty is like having a home warrenty like Homeshield but for your electronics and probably other stuff that i just have not read to see what else. This insurance will save me so much money over the corse of this year and every year after that. Thank you Complete Protect.
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Reviewed in the United States on May 22, 2026
★★★★★ 5
"Outstanding support and a seamless process!"
Great experience with Asurion insurance through Amazon. I wasn't sure how to register my items for the monthly plan, but the customer support team in the chat was incredibly efficient and guided me through the entire paperwork process smoothly. Furthermore, the service I received at the repair shop (Break Fix) was excellent. The whole process was seamless, and I received my digital gift card without any issues, which I’ve already applied to my Amazon account. I am very grateful for their professionalism and how easy they made everything. Highly recommended!"
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Reviewed in the United States on June 10, 2026