Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - 1 Year - Service Nbdonsite Isw-24w-4x

Experience comprehensive protection and peak performance for your enterprise network with Extreme Networks ExtremeWorks Managed Services MonitoringPLUS. This 1-year, on-site enabled service is designed to provide continuous remote network monitoring, expert technical support, timely software updates and upgrades, and advanced parts replacement for CoveredProducts. With MonitoringPLUS, your IT team can focus on strategic initiatives while a dedicated team of Extreme Networks professionals ensures your network stays healthy, secure, and optimized for growth.

MonitoringPLUS delivers a reliable, SLA-backed layer of assurance across your critical infrastructure. It combines proactive monitoring, rapid issue detection, and coordinated remediation so that potential problems are addressed before they impact users. The service is purpose-built for organizations that rely on steady network performance for business continuity, customer satisfaction, and operational efficiency. By aligning with Extreme Networks’ ecosystem, MonitoringPLUS provides deep integration, consistent support standards, and a streamlined path to software updates and hardware replacement when needed.

With a focus on accessibility and ease of management, MonitoringPLUS is scalable to fit across multiple sites and devices. It is particularly valuable for complex environments that require persistent visibility into network health, performance metrics, and security posture. The service is designed to reduce mean time to detect and mean time to repair, while delivering clear escalation paths and expert guidance for network optimization. This combination of remote monitoring, proactive support, and on-site readiness helps organizations maintain high uptime, reduce operational risk, and preserve user experience across the enterprise.

• 24/7 remote network monitoring with proactive alerting and health checks to detect anomalies, bottlenecks, and potential failures before they disrupt users.
• Dedicated technical support and incident response from experienced Extreme Networks professionals, ensuring faster resolution and expert guidance for complex issues.
• Operational software updates and upgrades to keep devices current, secure, and aligned with best practices for performance and feature availability.
• Advanced parts replacement and on-site service to minimize downtime and accelerate recovery when hardware components fail or require attention.
• Flexible 1-year coverage with scalable options designed to grow with your network, delivering consistent support across multiple sites and devices within the service scope.

Technical Details of Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - 1 Year - Service Nbdonsite Isw-24w-4x

• Service duration: 1 year
• Onsite service level: Nbdonsite
• Coverage: MonitoringPLUS for CoveredProducts
• Inclusions: remote network monitoring, technical support, software updates and upgrades, advanced parts replacement
• Device compatibility: Designed to support Extreme Networks devices and related infrastructure within the service scope

How to Install Extreme Networks ExtremeWorks Managed Services MonitoringPLUS

Onboarding for MonitoringPLUS is coordinated through your Extreme Networks account team. To begin, provide your inventory of covered devices, device serials, and a high-level network topology so the service can be tailored to your environment. A clear service level agreement (SLA), escalation contacts, and a baseline monitoring plan will be established during onboarding.

: Work with your account representative to confirm which devices and sites are included, the desired response times, and any site-specific requirements. This establishes the foundation for a successful deployment and ensures alignment with your IT objectives.

: Compile an up-to-date inventory, verify device firmware compatibility, and ensure network reachability for remote monitoring probes or collectors. Provide access credentials and designate trusted contacts for escalation to enable seamless monitoring and support.

: Activate the MonitoringPLUS service in coordination with Extreme Networks, configure monitoring policies, alert thresholds, and escalation routes. Ensure your preferred notification channels (email, SMS, or mobile app) are set up for timely alerts.

: If onsite parts replacement is part of your coverage, schedule on-site windows and confirm parts availability. Align with the service team on lead times and required access windows to minimize disruption during maintenance events.

: After activation, validate baseline performance, confirm alerting behavior, and review initial recommendations. The ongoing phase includes periodic health reviews, policy refinements, and optimization of monitoring rules to match evolving network conditions.

Frequently asked questions

• Q: What is MonitoringPLUS?

  A: MonitoringPLUS is Extreme Networks’ managed service that provides continuous remote network monitoring, technical support, software updates and upgrades, and advanced parts replacement for covered devices, with optional on-site service in a 1-year term.

• Q: What devices are covered?

  A: The service covers the devices defined as CoveredProducts within the account scope and compatible infrastructure as specified by Extreme Networks. Availability may vary by deployment and purchase terms.

• Q: Is on-site support included?

  A: Yes. On-site service is included through the Nbdonsite option, which specifies on-site response and parts replacement as part of the coverage. Availability may depend on geographic region and service level.

• Q: How are updates handled?

  A: Operational software updates and upgrades are provided to keep devices current, secure, and aligned with best practices. Updates are scheduled to minimize disruption and validated in advance as part of the onboarding process.

• Q: How do I start the onboarding process?

  A: Contact your Extreme Networks account representative or partner to initiate onboarding. You will provide device inventory, topology information, and contact details to configure monitoring, alerts, and escalation workflows.

• Q: Can MonitoringPLUS scale with my network?

  A: Yes. The service is designed for scalability across multiple sites and devices, with options to adjust coverage, alerting, and response capabilities as your network grows.