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Description
HPE Foundation Care - Extended Service - 5 Year - Service 48g+ 740 SvcExperience maximum uptime and predictable support for your Hewlett Packard Enterprise infrastructure with HPE Foundation Care Extended Service. This comprehensive 5 year plan covers both hardware and software needs, delivering remote diagnostics, on site hardware repair when required, and ongoing software updates for eligible HPE products and selected third party software. Designed to streamline IT operations, this service provides peace of mind,
Experience maximum uptime and predictable support for your Hewlett Packard Enterprise infrastructure with HPE Foundation Care Extended Service. This comprehensive 5-year plan covers both hardware and software needs, delivering remote diagnostics, on-site hardware repair when required, and ongoing software updates for eligible HPE products and selected third-party software. Designed to streamline IT operations, this service provides peace of mind, rapid issue resolution, and a single, unified point of contact for support. By combining hardware resilience with software maintenance, Foundation Care helps you optimize performance, reduce downtime, and keep systems aligned with current technology and security standards.
- All-encompassing hardware and software coverage, including remote diagnosis and on-site repair when needed to minimize downtime. This means your critical systems stay online while your IT team benefits from a single, accountable support channel. The service is designed to adapt to complex environments with mixed vendors, reducing the friction of coordinating multiple vendors during incidents. In practice, this translates to faster problem resolution and less disruption to your daily operations.
- 5-year service duration ensures long-term reliability and stability for essential IT infrastructure, with Next Business Day response to expedite repair and recovery. This extended commitment helps you forecast budget and support costs with confidence, safeguarding investment in your hardware and software ecosystem while preserving performance milestones across the lifespan of your devices.
- On-site hardware repair is provided when remote resolution cannot fully address the issue, with a focus on rapid restoration of service. Qualified technicians and access to required parts are coordinated to minimize downtime, backed by clear service levels that prioritize mission-critical systems and substantial workloads. This hands-on approach complements remote support to ensure hardware issues are resolved efficiently and effectively.
- Software support includes Basic Software Support and Collaborative Call Management for eligible HPE software and selected non-HPE software, with updates and patches provided as they become available. This coverage helps maintain compatibility, improve security posture, and reduce the risk of software-related outages. By leveraging collaborative processes, your team can work closely with HPE to resolve software problems without the usual back-and-forth between multiple vendors.
- Peace of mind and predictable budgeting with a defined service level and clear terms, simplifying IT operations and improving overall uptime and performance. The plan is designed to align with IT governance requirements and procurement practices, making it easier to justify and renew, while delivering measurable reliability improvements across your data center, edge, or hybrid environments.
Technical Details of HPE Foundation Care - Extended Service - 5 Year - Service 48g+ 740 Svc
Note: Specific UPC/SKU information is not provided in this listing. The following service characteristics reflect the coverage offered under HPE Foundation Care for eligible hardware and software.
- Service duration: 5 years of coverage from the contract start date, designed to provide long-term protection and planning certainty for your IT investments.
- On-site hardware repair: When remote resolution cannot resolve the issue, on-site repair and service are provided to restore systems and minimize downtime.
- Remote diagnosis and support: HPE technical resources perform proactive and reactive diagnostics to accelerate problem resolution and reduce disruption to operations.
- Response times: Next Business Day Parts and Labor service response to expedite repair and recovery for hardware issues.
- Software support: Basic Software Support and Collaborative Call Management for eligible HPE software and selected non-HPE software; updates and patches are provided as available from the software manufacturers.
- Third-party software updates: Updates for selected HPE-supported third-party software are included as they are released by the original software vendor, helping maintain compatibility and security.
- Coverage scope: Coverage applies to eligible hardware products and may include certain software as described by HPE Foundation Care terms, providing a unified support experience for mixed environments.
How to install HPE Foundation Care - Extended Service
Foundation Care is a service agreement rather than a traditional installation, so activation occurs through contract setup and asset registration. To enable coverage and ensure smooth onboarding, follow these steps:
- Confirm eligibility of your hardware and software with your HPE account representative or partner, and ensure you purchase the 5-year Foundation Care Extended Service.
- Register the service to the affected devices by collecting serial numbers, product identifiers, and any associated software IDs to assign accurate coverage.
- Coordinate service activation with HPE, selecting appropriate service windows to minimize operational impact and align with your maintenance calendars.
- Prepare the environment for remote diagnostics by ensuring network connectivity and access rights, while designating on-site contacts if physical service is required.
- After activation, monitor device health, maintain service event logs, and keep records up to date to support renewal discussions and ongoing service optimization.
Frequently asked questions
-
Q: What is HPE Foundation Care Extended Service?
A: It is a comprehensive, 5-year support plan from Hewlett Packard Enterprise that covers hardware and software, including remote diagnostics, on-site hardware repair when needed, software updates, and collaborative management for eligible software and third-party products. -
Q: What response times does it offer?
A: The service includes Next Business Day Parts and Labor response to expedite repair and recovery, helping minimize downtime for critical systems and workloads. -
Q: Does it cover software?
A: Yes. Core software support is included for eligible HPE software, with updates and patches. Selected non-HPE software may also be supported through Collaborative Call Management and updates as released by the original vendor. -
Q: Is this service limited to hardware?
A: It covers eligible hardware and associated software as described by HPE Foundation Care terms, providing a unified support experience across both hardware and software assets. -
Q: How long does activation take?
A: Activation times vary by account and deployment, but HPE aims to initiate coverage quickly after contract activation, with scheduling coordinated between you and your HPE representative.
Shipping Notes
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Exchange/Return Notes
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4.7 ★★★★★
Based on 13 reviews
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Product Reviews
★★★★★ 5
OUTSTANDING
Format: Kindle
This was very, very good. The world is vast and characters are complex. There is a good plot with a whole lot going on. This is well written. Good twists and turns and some heart breaking moments. You will love these characters, they have heart and loyalty. I am hoping that there will be several more books. We've yet to see anything from the Sea Court but only a mention of them here and there. The Wood Court was given a quick couple of scenes, and only as far as some warriors, we've yet to enter their court and the Shadow Court, I'm not sure if they will be a force for good or bad, but they definitely will play a much bigger role moving forward. This is primarily the Ice and Air Courts. Told in multiple views, which I loved, it gives you a chance to see things from different eyes. There's alot of political maneuvering and deception. I loved it and will pick up the next book as it becomes available. If you like The Fae and the courts, you should love this. I think the author has mucn in store for us.
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Reviewed in the United States on March 8, 2020
★★★★★ 4
Definitely worth the read!
Format: Kindle
After taking a deep breath and taking in that wicked twist of an ending, I have finally composed myself. My first thought when I started this book was that I love Reyna's character. I was intrigued by her connection with her familiar and the Ruin that is plaguing her land. It came as no surprise that she took her sister's place in an attempt to protect her. When they reach the Air Court everything slows down. This is where it was iffy for me. First of all, I like multiple POV's in books however 7 is a bit much. It starts to interrupt the story line. I felt like I was finally making progress connecting with one character, then it was switched to another person. I felt they all had necessary or pertinent information but not necessarily were they all POV worthy. The only other thing that annoyed me was that Reyna constantly was " trapped." She would rush off without thinking, only to need rescuing. She is brilliant in a fight, but she really doesn't think through anything. Lorcan is amazing. I know he might be on the "bad" list, but his background is so interesting. Eislyn(Reyna's sister) is really so sweet, but calculating. I enjoyed her and Thane's dialogue. The author did an amazing job with the imagery in this book. Everything was so detailed it was easy to fall into the scene. I love unexpected twists and while part of the ending I expected, I wasn't expecting how it took place. All in all, I found it very entertaining and I am very invested in continuing this series.
Favorite quotes:
"The truth may be twisted but never false."
"Who was she if she was not the enemy of the Air Court? What was her purpose of she no longer has that?"
"In a war-torn land, love was always a lie."
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Reviewed in the United States on March 4, 2020
★★★★★ 5
Great Read!!! Great story!!!
Format: Kindle
The series is long, but Ms. Wolfhart does a fantastic job of weaving this tale while bringing so much to the characters. Surprises and plot twists along the way to keep you intrigued. There is some graphic sex, but is no way the focal point. Grammar was excellent (a rare find with a lot of self publishers) with only a few noted errors. I rarely give 4 stars, let alone 5.
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Reviewed in the United States on April 30, 2021
★★★★★ 3
Sadly, DNF
Format: Kindle
I read this thru KU. I LOVED the synopsis. And then I began reading... and it was a DNF at 68% after picking it up and putting it down several times because I really loved the main female character.
*****SPOILERS*****
Pros:
The world is unique, intriguing and fun. The primary female character is bad-a** but not a b*tech or a mary sue. The primary female has depth. I really want to know what happens to her even tho it's been weeks and I don't remember her name. The villains to the point I read are pretty good -- an ever present threat of mysterious and possibly many culprits.
Cons:
Way, way too many points of view. I stopped counting at 7. It's the prime reason why I don't care about most of the characters or remember their names even when I like them. There's just too many points of view so almost none of the characters have enough book space for the author to properly develop them. This literally killed the book for me. Actually it killed my desire to read. For weeks.
The main male is more villain than hero. He agreed to marry the main female then locks her up & eschews her for her sister, all while bad mouthing her as unfit to rule when he never spent any time with her getting to know her. He is actually unfit to rule as he is blind to the woes of his own kingdom and starts off a peace mission to secure a ceasefire through marriage by murdering an inn full of people in her country for no real reason. Plus, he constantly makes promises he does not keep. And it's gross of him to pine for the sister behind the main female's back.
*****
As much as I really wanted to see what happened to the main female character, it wasn't enough for me to keep trying to slog thru this book. There was a lot of potential here that just fell short.
Hence, 3 stars.
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Reviewed in the United States on June 19, 2021
★★★★★ 5
Fae Courts with High Intrigue
Format: Kindle
This book is one that just builds and builds and then surprises you to no end. You may think you know the villains and then you are jolted in another direction. Princess Reyna is a real gem, strong of character, a fierce fighter, and loyal to her family and kingdom. Just when you think she and Lorcan, well you know, the plot is flipped. Can't wait to see where this goes in book two.
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Reviewed in the United States on July 7, 2023