Cisco Partner Support Service (PSS) - Service

Enhance your operational efficiency and expand your service offerings with the Cisco Partner Support Service (PSS). This innovative service is specifically designed for qualified Cisco channel partners, equipping you with the essential tools and information needed to improve operational support margins and establish a range of new support practices. Unlike traditional Cisco Branded Services, the PSS empowers partners like you to develop, deploy, and manage services under your own brand, offering a tailored experience for your end users.

• Comprehensive Service Framework: PSS allows you to build customized support services that leverage both foundational and advanced capabilities, ensuring a diverse array of client needs are met.
• Collaborative Service Model: By purchasing the PSS offering, you gain the advantage of delivering the service yourself with the robust support of Cisco’s services infrastructure, creating a seamless experience for your customers.
• Improved Operational Margins: Optimize your operational support margins with PSS, enabling you to focus on enhancing your business practices while reducing overhead costs associated with traditional service models.
• Rapid Response Support: Enjoy peace of mind with dedicated Phone Support service offering quick resolution to your issues, with a maximum service response time of just 4 hours, ensuring maximum efficiency.
• Flexible Implementation: The phased implementation structure of PSS allows you to tailor the service rollout according to your business priorities, making integration into your existing operations easy and manageable.

Technical Details of Cisco Partner Support Service (PSS)

• Service Type: Collaborative Partner Support
• Service Response Time: 4 hours maximum
• Support Type: Phone Support
• Implementation Model: Phased Implementation
• Branding: Partner-branded service delivery

How to Install

Implementing the Cisco Partner Support Service is straightforward:

1. Purchase the PSS offering through your Cisco channel partner account.
2. Review the foundational and smart capabilities to determine how they align with your current business practices.
3. Develop your service strategy incorporating PSS, focusing on your unique brand identity for customer engagement.
4. Utilize the Cisco services infrastructure for support during the deployment phase.
5. Launch your new support service to your end users, ensuring they are aware of the benefits and how to access support.

Frequently Asked Questions

• What is the Cisco Partner Support Service (PSS)? The Cisco Partner Support Service is a unique offering designed for qualified Cisco channel partners, allowing them to deliver and manage their own support services with the backing of Cisco's infrastructure.
• How does PSS differ from Cisco Branded Services? While Cisco Branded Services are sold by partners and fulfilled by Cisco, PSS enables partners to develop and provide their own branded services with direct responsibility for support.
• What types of support can I offer with PSS? PSS allows you to offer a range of support services based on foundational capabilities as well as advanced smart capabilities, tailored to meet the specific needs of your customers.
• What is the response time for support issues? With PSS, you are guaranteed a maximum service response time of 4 hours for phone support, ensuring your customer's issues are addressed promptly.
• Can I implement PSS in phases? Yes, PSS is structured for phased implementation, allowing you to integrate the service into your operations in a manner that best suits your business needs.