HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty h E/r 6405 Svc

Discover reliable protection for your critical IT assets with HPE Foundation Care Call-To-Repair. This 1-year extended warranty combines proactive remote diagnostics, rapid on-site repair, and flexible software support to keep your servers, storage, and networking hardware available when it matters most. Built around Hewlett Packard Enterprise's trusted technical resources, this service helps minimize downtime, simplify budgeting, and accelerate issue resolution—so your IT team can focus on strategic priorities rather than firefighting. Whether you're safeguarding mission-critical infrastructure or optimizing routine maintenance, Foundation Care Call-To-Repair delivers predictable, doorstep support with clear service commitments and transparent coverage that aligns with your operational needs.

• Rapid on-site repair within 6 hours—for eligible hardware, receive a targeted on-site repair window designed to minimize downtime. Service is provided within 80 km of the customer site to ensure quick access to skilled technicians and faster issue resolution.
• Remote diagnosis and support for hardware and select software—HPE technical resources diagnose hardware problems remotely and coordinate resolution. For eligible hardware, Basic Software Support and Collaborative Call Management may also apply to supported non-HPE software.
• One-year, predictable protection—this extended warranty spans a full 12 months, delivering consistent service levels, budgeting clarity, and sustained uptime for critical IT infrastructure.
• Parts and labor included—the plan covers both parts and labor, helping reduce unexpected maintenance costs and lowering total cost of ownership for your hardware investments.
• NBD-style reliability with doorstep support—leveraging HPE’s Next Business Day (NBD) service warranty framework, you gain dependable problem-solving, timely responses, and hands-on assistance delivered to your doorstep when you need it most.

Technical Details of HPE Foundation Care Call-To-Repair - Extended Warranty - 1 Year - Warranty h E/r 6405 Svc

• Service type: Remote diagnosis and support for hardware; on-site hardware repair; remote software updates and patches for eligible products; Collaborative Call Management for selected non-HPE software.
• Coverage period: 1 year from activation for eligible hardware and software under the plan.
• Response time: 6-hour repair window for on-site service to minimize downtime and restore operations quickly.
• Geographic scope: On-site service within 80 km of the customer site where applicable.
• Inclusions: Basic Software Support for eligible software and Collaborative Call Management for certain non-HPE software, subject to eligibility and product compatibility.
• Hardware applicability: Applies to eligible HPE hardware products enrolled in Foundation Care coverage with remote diagnostics and on-site repair as needed.
• Cost characteristics: Parts and labor are included, reducing surprise maintenance expenses and helping stabilize budgeting for IT infrastructure.
• Key benefits: Increased uptime, predictable budgeting, doorstep support, and access to a dedicated HPE technical team for rapid issue resolution.

How to install HPE Foundation Care Call-To-Repair

• Step 1 – Verify eligibility: Confirm that your HPE hardware is eligible for Foundation Care coverage under the Call-To-Repair program and identify any included software components based on your configuration.
• Step 2 – Enroll the product: Work with your HPE account team or authorized reseller to enroll the product in the Foundation Care Call-To-Repair program for a one-year term.
• Step 3 – Activate remote diagnostics: Upon enrollment, HPE configures remote diagnostic capabilities to enable early detection and fast triage of hardware issues by certified technicians.
• Step 4 – Confirm service terms: Clarify whether Basic Software Support and Collaborative Call Management apply to your software portfolio and how the 6-hour on-site window and 80 km radius will be applied.
• Step 5 – Provide access details: Ensure that the HPE support team has the necessary access to hardware or monitoring portals to perform remote diagnosis and coordinate on-site visits as needed.

Frequently asked questions

• What does HPE Foundation Care Call-To-Repair include? It includes remote diagnosis and support for hardware, on-site hardware repair, and remote software updates for eligible software. For select non-HPE software, Collaborative Call Management may be included. The plan runs for 1 year and includes parts and labor for eligible hardware.
• What is the response time for on-site repairs? The service features a 6-hour on-site repair window to resolve incidents quickly, with coverage within an 80 km radius where applicable.
• Does the plan cover software needs? Yes. For software products covered by HPE Foundation Care, you receive remote technical support and access to software updates and patches. For eligible hardware, Basic Software Support and Collaborative Call Management may be included for selected non-HPE software.
• Is this just a standard warranty? This is an extended warranty aligned with HPE Foundation Care NBD Service Warranty, offering proactive problem solving, remote diagnostics, and on-site repair as part of a one-year service term to maximize uptime and minimize downtime costs.
• Who is eligible for on-site service? Hardware products covered by Foundation Care are eligible for on-site service within the specified 80 km radius and 6-hour response window, subject to location and product eligibility.