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Description
HPE Pointnext Tech Care Basic - Extended Service - 3 Year - ServiceUnlock enterprise grade reliability with HPE Pointnext Tech Care Basic Extended Service. This 3 year on site maintenance program delivers proactive support, rapid response, and comprehensive parts and labor coverage to keep your critical infrastructure running smoothly. Designed for businesses that depend on consistent IT performance, this service minimizes downtime, accelerates issue resolution, and protects your hardware investment with a trusted,
Unlock enterprise-grade reliability with HPE Pointnext Tech Care Basic - Extended Service. This 3-year on-site maintenance program delivers proactive support, rapid response, and comprehensive parts and labor coverage to keep your critical infrastructure running smoothly. Designed for businesses that depend on consistent IT performance, this service minimizes downtime, accelerates issue resolution, and protects your hardware investment with a trusted, scalable support model.
- Extended 3-year protection: Secure coverage for your essential hardware with a three-year service duration, providing long-term peace of mind and predictable budgeting for maintenance and support.
- On-site maintenance with fast response: 9x5 (business hours) support plus Next Business Day on-site service ensures technicians reach your site quickly, minimizing downtime and keeping operations moving forward.
- Parts and labor included: Comprehensive coverage that replaces faulty parts and covers the labor to install, diagnose, and repair, reducing unexpected out-of-pocket costs and inventory spikes.
- Remote-to-on-site transition with reliable scheduling: A streamlined process that translates issues into on-site work swiftly, leveraging a predictable schedule to fit around business priorities.
- Distance-aware service delivery: Service availability and response time consider distance constraints, with a service radius of up to 100 miles from the customer site for efficient and reliable support.
Technical Details of HPE Pointnext Tech Care Basic - Extended Service - 3 Year - Service
- Service type: Extended Service
- Coverage duration: 3 years
- Support hours: 9x5 (business hours)
- Response & delivery: Next Business Day on-site service
- Response radius: Distance from customer site up to 100 miles
- What’s included: On-site maintenance, parts and labor for covered issues
- Target outcome: Maximized dependability and accurate results with minimized downtime
How to install HPE Pointnext Tech Care Basic - Extended Service
- Confirm eligibility: Verify that your hardware is eligible for HPE Pointnext Tech Care Basic - Extended Service and note the product serial numbers or SKUs involved.
- Acquire and activate the service: Purchase the 3-year Extended Service plan and activate it within your procurement system or through your HPE account representative—ensure the activation aligns with the commissioning date of your equipment.
- Provide site and contact details: Prepare the service profile with the customer site address, preferred contact, and any access instructions to ensure seamless on-site visits.
- Plan for initial on-site visit: Schedule the first on-site maintenance or diagnostic visit in accordance with your operational calendar to minimize disruption and align with business hours.
- Maintain documentation: Keep the service contract, asset details, and service events up to date in your records to support accurate billing, renewals, and future service scheduling.
Frequently asked questions
- Q: What does HPE Pointnext Tech Care Basic - Extended Service include? A: It provides a 3-year extended service with 9x5 support, Next Business Day on-site response, and inclusive Parts & Labor for covered hardware maintenance and repairs.
- Q: How fast is the on-site response? A: The service guarantees Next Business Day on-site visits for eligible requests, helping to minimize downtime and keep systems available during business operations.
- Q: Is there a distance limit for service delivery? A: Yes. Service response is provided within a 100-mile radius from the customer site, ensuring timely and practical on-site support where your equipment resides.
- Q: Can I renew or extend this service after 3 years? A: Renewal options are typically available through HPE or your authorized partner. It’s best to discuss renewal terms well before the current term expires to maintain continuous coverage.
- Q: Does this plan cover software support or only hardware maintenance? A: This plan focuses on hardware maintenance including parts and labor. For software support or issues, you may need to pair this with software services or a separate support agreement that covers software-related needs.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.4 ★★★★★
Based on 15 reviews
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Product Reviews
★★★★★ 5
Great multipurpose wall
Color: Black, Size: Upgraded Base-1 Panel, Color: Black, Size: Upgraded Base-1 Panel
Perfect for her to hide behind
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Reviewed in the United States on April 5, 2026
★★★★★ 5
JAXPETY Room Divider Panel 6Ft Privacy Screen Wall Divider 88" W x 73" H - 3 Panel Black
Color: Black, Size: 3-Panel, Color: Black, Size: 3-Panel
I was looking for a screen to use while making video calls. I am on a budget, wanted something easy to put together, and would hide my apt in the background. Being on a budget, I thought my purchase qualified for the coupon. I was mistaken but contacted the seller. I received a quick response explaining how the coupon was applied. I was happy with the quick response and explanation which I verified when I went back to the page.
The once all put together the screens are light weight and fairly easy to move. they do not seem to be made for easy daily breakdown. However, if you should need to take them apart to move or something, easy to break down. Depending on lighting will depend on if you find them transparent. I don't mind possible vague outlines; I was looking so no real details of my belongings in the background could be seen (shelves; figurines; etc.) My apt living room has no overhead light source, so floor lamps give light. In the 3 photos of 2 of the screens put together; the first is with a lamp in front and back of the screen as well as a tv on. The next has the tv off lamps still on and the screen reflecting the pc monitors. The third is with both lamps and the tv off, monitors on but not as reflective.
In the box, you have all the parts you need as well as a small tool and an instruction manual. Item 'bags' are number [though they may come off in the box] to assist with assembly. Now assembly can be easy or hard depending on your abilities and the area you are working in. I have bad knees, so kneeling was not an option for me. My first attempt to put this together, I put the 'feet bases' on while still connecting the top bar. It made it twice as hard, and I stretched the fabric more than was necessary causing wholes around some of the stitching and stretching them a little. As well as causing some stitching to come undone on one of the pictured areas. Once I took off the 'feet bases', I had an easier time to screwing in the top bars. You will still need some hand strength, which I don't have much of, but it is possible. I use the grip things to open pickles jars.
Once the screens were assembled, I followed the instructions of tying an outer screen to the inner screen and using the Velcro 'privacy flaps' to complete the connection. I have what I think is low shag carpeting which they were able to stand stably on once I wiggled them into standing straight up and in place.
Given these post pandemic times, I am overall happy with both the divider and the price. The 2 things I do not like about the divider is the difficulty putting in the top bar [after connecting the top and sides] and storability when not in use issue I am having. Others with larger space will likely not have the last issue.
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Reviewed in the United States on April 19, 2025
★★★★★ 5
100% worth it - I recommend to EVERYONE
I've seen coworkers and instructors using folding screens behind them for video calls since the pandemic started, and I finally gave in and purchased this one. I freaking LOVE it. I love that I can be on a video call and not have to worry about the angle of my laptop or having people 'in' my home while I'm at work. It's so nice. I may eventually buy and deconstruct a wall hanging to create some colorful fabric panels instead of the brown, but (and I say this as NOT a brown fabric-lover) the brown looks pretty nice. It's a very dark brown, and it serves as completely neutral while still feeling a bit warm.
- No need for tools to assemble, even though it says screwdriver.
- One thing: I thought it would fold up flat, and it does NOT fold up flat. Important to know. I just keep it folded up into a 16.5" (grabbed a tape measure to check) square column by my desk and unfold whenever I have video conferences.
If you can't tell, I really like having this thing around. 100% recommend and would buy again.
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Reviewed in the United States on May 24, 2021
★★★★★ 4
it's a utility screen
Color: Black, Size: 3-Panel
It's a basic, utilitarian screen. It's what I expected it to be. Assembly isn't hard, but it does require two people when stretching the fabric between the poles. I got it to use in a closet to separate the water heater from the washer/dryer, so it'll be perfect for that. Pros: it's opaque and tall (my 6'4" husband can't see over it unless he is standing against it) and I like the ability for the three pieces to stand separately of each other. Cons: it's flimsy. It wobbles and will tip over easily.
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Reviewed in the United States on December 9, 2022
★★★★★ 5
Great for the price
The item is great bit I wish it were a bit more sturdy and it folded flat. It folds into a square so it does take up some room when it's not in use.
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Reviewed in the United States on April 17, 2021