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Description
AudioCodes Customer Technical Support (ACTS) - 1 Year - ServiceThe AudioCodes Customer Technical Support (ACTS) 1 Year service is your go to solution for optimal performance and reliability for all your AudioCodes products. Designed for businesses that prioritize seamless operations, ACTS offers you the peace of mind that comes from having expert technical support available when you need it the most. With flexible and customized options, this service not only ensures continuous support but also enhances the
The AudioCodes Customer Technical Support (ACTS) - 1 Year service is your go-to solution for optimal performance and reliability for all your AudioCodes products. Designed for businesses that prioritize seamless operations, ACTS offers you the peace of mind that comes from having expert technical support available when you need it the most. With flexible and customized options, this service not only ensures continuous support but also enhances the overall productivity of your organization. Here’s why ACTS is an essential investment for your business:
- Comprehensive Support Options: Tailor your support experience by choosing between 24x7 or 9x5 remote assistance, ensuring expert guidance is always at your fingertips, regardless of your operational hours.
- Expert Global Support Team: Gain access to a highly qualified technical support team with a local presence worldwide. This guarantees prompt and efficient assistance for any issues that arise, keeping your systems up and running.
- Regular Software Updates and Patches: Stay competitive with the latest software updates that improve usability and introduce innovative features, ensuring your systems are always efficient and current.
- Flexible Hardware Replacement Options: Enjoy multiple hardware replacement choices that cater to your specific needs. Options include Repair and Return, Advance Hardware Replacement, and our rapid 4-hour Managed Spares service.
- Enhanced Productivity: With a one-year service duration, you benefit from consistent support that maximizes productivity, allowing your business to achieve timely results without disruptions.
Technical Details of the Product
- Service Duration: 1 Year
- Support Availability: 24x7 or 9x5
- Service Types: Electronic and Physical
- Hardware Replacement Options: Repair and Return, Advance Hardware Replacement, 4-hour Managed Spares
- Access to Software Updates: Yes
How to Install
Installing the AudioCodes Customer Technical Support (ACTS) service is straightforward. Follow these steps to get started:
- Purchase the ACTS service through an authorized AudioCodes partner or directly from the AudioCodes website.
- Once your purchase is confirmed, you will receive an activation email containing detailed instructions.
- Register your AudioCodes products by following the link provided in the email to create your account.
- After registration is complete, you will have access to your support options and can schedule assistance as needed.
- For immediate support, contact the Global Support team using the contact information included in the activation email.
Frequently Asked Questions
- What is included in the ACTS service? The ACTS service includes access to 24x7 or 9x5 remote support, software updates, hardware replacement options, and assistance from a global team of experts.
- How do I know which support option to choose? The choice between 24x7 and 9x5 remote support should be based on your business's operational hours and the urgency for immediate assistance. Evaluating your usage patterns will help you make an informed decision.
- Can I upgrade my support plan later? Yes, you can upgrade your support plan anytime by contacting your AudioCodes representative or the support team.
- What if I need hardware replacement? The ACTS service provides multiple hardware replacement options tailored to meet your specific requirements, including immediate replacement choices.
- Is there a limit to the number of support requests I can make? No, there are no limits to the number of support requests; you can seek assistance as needed throughout your service duration.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.1 ★★★★★
Based on 25 reviews
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Product Reviews
★★★★★ 5
Nice and Inexpensive!
Color: Light Brown, Size: 4, Color: Light Brown, Size: 4
Thé shelves are good quality and easy to hang. Thé instructions do leave a bit to be desired as they misidentify which anchor to use for dry wall. I followed instructions for the first shelf and it was not very stable. I switched to the other anchors and it was great. All hardware in included. These require minimum size holes in your wall, but it is a floating shelf so be prepared to patch when you take them down. It’s a set of 4 so a good value!
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Reviewed in the United States on June 22, 2025
★★★★★ 5
Great purchase!
Color: Light Brown, Size: 4
Easy to assemble. Looks great on walls. Durable.
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Reviewed in the United States on January 8, 2026
★★★★★ 1
Not worth the time
Color: Light Brown, Size: 4
Plastic pieces for the dry wall broke and also created an even bigger hole in the wall. One of the shelves wouldn’t even stay level despite following all instructions. Wood gives you splinters as well since it’s not sanded down.
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Reviewed in the United States on May 6, 2026
★★★★★ 5
Solid Floating Shelves 🛠️🏠
Color: Black, Number Of Shelves: 4, Size: 15.7in
I have installed four sets of the black floating shelves in my office. They are made of high quality materials, featuring a sophisticated black woodgrain finish with a natural texture. Supposedly, each unit can handle up to 22 pounds, though I would not recommend testing that limit with your vintage bowling ball collection if you value your flooring. They are awesome.
The value is good for a set of two. Each shelf measures 22x7x1 (56x17x3 cm) inches, providing a decent amount of storage for books or decor. The installation was straightforward since the hardware for multiple wall types was included. They work well in the kitchen for spices or in the bedroom for personal belongings.
One tip for a secure fit: use a level during installation and make sure the bracket is flush against the wall before sliding the shelf on, or your photos might look like they are sliding off a mountain 📐
These shelves offer a clean, modern look and stay stable once mounted correctly. They are a practical choice for adding functional display space to any room 🖼️
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Reviewed in the United States on May 4, 2026
★★★★★ 5
Good looking shelves and easy install - skip the included drywall anchors
Color: Black, Number Of Shelves: 2, Size: 22in
I installed these shelves in a bedroom to get things off my dresser and some decor. Once mounted they look really nice. The black finish looks clean and modern and they blend in well with the room.
Installation was pretty straightforward. The metal bracket mounts to the wall first and then the shelf slides over the bracket. As long as you take your time lining things up it’s a simple project.
One thing I strongly recommend is not using the white plastic self-drilling drywall anchors that come with the kit. I’ve used that style before on other projects and they tend to strip out easily and leave larger holes in drywall. I used better anchors instead and the shelves mounted much more securely.
The rest of the hardware worked fine and once installed the shelves feel solid and hold items well.
Pros
- Clean modern look
- Easy installation
- Feels solid once mounted
- Good size for books or decor
Cons
- The small level included isn’t very accurate — use your own level
- One of the metal brackets was slightly bent out of the box but straightened out easily
Helpful tip:
Use your own level and better drywall anchors if you have them. It makes installation easier and the shelves will mount much more securely.
Final thoughts:
For the price these are nice looking floating shelves that install easily and work well for light storage and decor.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on March 13, 2026
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