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HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service Se 1470 Wsiot2022svcElevate your IT reliability and unlock faster, smarter problem solving with HPE Pointnext Tech Care Basic. This extended service is designed to keep your HPE hardware and software environment running smoothly, whether you operate on premises, in the cloud, or across hybrid deployments. By combining proactive technical guidance, rapid access to product specific experts, and comprehensive Defective Material Retention (DMR), Tech Care Basic helps IT
Elevate your IT reliability and unlock faster, smarter problem solving with HPE Pointnext Tech Care Basic. This extended service is designed to keep your HPE hardware and software environment running smoothly, whether you operate on premises, in the cloud, or across hybrid deployments. By combining proactive technical guidance, rapid access to product-specific experts, and comprehensive Defective Material Retention (DMR), Tech Care Basic helps IT teams minimize downtime, reduce risk, and focus on strategic initiatives that move your business forward. With multi-channel support, a three-year service window, and guaranteed response times, you gain a trusted partner that complements your technical stack and accelerates your path to operational excellence.
- Proactive technical guidance from product specialists: Get direct access to experts who understand the unique workloads and configurations of your HPE hardware and software, helping you optimize performance, security, and manageability rather than reacting to incidents after they occur.
- Comprehensive Defective Material Retention (DMR): This feature ensures defective materials are retained and managed within service processes, enabling faster issue resolution and smoother handoffs for replacements, parts, and escalations, so you spend less time chasing replacements and more time delivering value.
- On-site and remote support with fast response: Next Business Day parts and labor service support ensures timely maintenance, effective remediation, and minimal disruption to critical business workflows, whether your environment is traditional, virtualized, or cloud-connected.
- Multi-channel access to support: Reach HPE experts via telephone, real-time chat, automated incident logging, and moderated forums with defined response times, so you can choose the channel that fits your team’s workflow and urgency.
- Long-term coverage for sustained productivity: A three-year service duration with consistent service levels provides enduring peace of mind, helping you plan budgets, staffing, and capacity without re-evaluating support options year after year.
Technical Details of HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - SE 1470 Wsiot2022svc
- Service scope: Extended service for HPE hardware and software products, encompassing proactive guidance, on-site and remote support, and comprehensive Defective Material Retention.
- Coverage duration: 3 years from the start of service, designed to align with enterprise planning cycles and hardware refresh timelines.
- Response and resolution: Next Business Day parts and labor service response time to rapidly restore functionality and minimize downtime, with escalation options to ensure timely problem ownership.
- Support channels: Telephone support, real-time chat, automated incident logging, and HPE moderated forums with defined response times for predictable and transparent service delivery.
- Scope of guidance: General technical guidance for operation, management, and security of the supported product, going beyond basic triage to enable smarter, more efficient IT practices.
- Defective Material Retention (DMR): Comprehensive DMR as part of the service, streamlining defective material handling to support faster problem resolution and better asset management.
- On-site capability: On-site availability of qualified experts to address issues that require hands-on intervention, ensuring rapid restoration in the customer’s environment.
- Product focus: Tailored to the hardware and software portfolio covered under HPE Tech Care, with specialists versed in the specific workloads and configurations used by the customer.
How to Install HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention - Extended Service - 3 Year - SE 1470 Wsiot2022svc
- Confirm eligibility and purchase: Verify that your HPE devices and software are enrolled in Tech Care Basic and that the 3-year term aligns with your procurement timeline.
- Gather required details: Collect device serial numbers, product SKUs, and any relevant entitlement numbers to ensure a smooth registration process.
- Register the service: Use the appropriate HPE service portal or contact your HPE account representative to activate Tech Care Basic for your environmental footprint, ensuring correct mapping to your assets.
- Coordinate risk and downtime planning: Work with HPE specialists to outline incident response expectations, coverage windows, and on-site visit preferences to minimize operational impact.
- Define escalation and channels: Establish preferred communication channels (phone, chat, forum) and escalation procedures to ensure rapid access to the right experts when issues arise.
Frequently asked questions
What is HPE Pointnext Tech Care Basic with Comprehensive Defective Material Retention?
HPE Pointnext Tech Care Basic is an extended service designed for proactive IT support across HPE hardware and software. It combines direct access to product-specific experts, multi-channel support, and a three-year coverage window. The Comprehensive Defective Material Retention feature helps streamline handling of defective materials, contributing to faster problem resolution and better asset management within the service framework.
How does the Defective Material Retention work within this service?
Defective Material Retention (DMR) is included as part of the Tech Care Basic package. When a defect is identified, the service framework includes procedures for retaining relevant components, managing replacements, and coordinating with on-site or remote support to restore service levels quickly. This streamlined process reduces triage time and improves the efficiency of incident resolution.
What kind of support channels are available?
Customers can access support through multiple channels, including telephone, real-time chat, automated incident logging, and moderated forums. Each channel has defined response times to ensure predictable and timely assistance. This multi-channel approach helps teams choose the most convenient and effective way to engage with HPE experts when issues arise.
What is included in the on-site support component?
On-site support guarantees the presence of qualified HPE experts at your location when required. This ensures hands-on intervention for complex problems, hardware repairs, or installation work that cannot be completed remotely. The service also supports rapid part delivery and labor for on-site remediation, contributing to shorter downtimes and faster restoration of critical services.
What are the typical timelines and coverage during the 3-year term?
The standard coverage includes Next Business Day parts and labor response times, with service availability over a three-year period. This duration helps organizations align support costs with budgeting cycles and plan for technology refreshes, while maintaining predictable service levels and access to expert assistance throughout the term.
How do I install or activate HPE Tech Care Basic?
Activation generally involves confirming eligibility, registering assets, and enrolling the service through the HPE support portal or your HPE account representative. After activation, you’ll have access to product specialists, channels for incident reporting, and guidance resources. You can coordinate with HPE to schedule on-site visits or remote sessions as needed to address issues or optimize performance.
With HPE Pointnext Tech Care Basic, you’re not simply purchasing a service contract—you’re investing in a proactive, strategic partner for your technology stack. The combination of expert guidance, rapid incident response, and the Defective Material Retention program provides a robust foundation for maintaining uptime and steadier operational momentum. Whether you’re managing a data center, a hybrid cloud environment, or a distributed fleet of devices, this extended service is designed to align with enterprise priorities and deliver measurable improvements in efficiency, risk management, and service quality.
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4.4 ★★★★★
Based on 14 reviews
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Product Reviews
★★★★★ 5
😍😍 BEST DEBUT NOVEL EVER
Format: Paperback
I’m having trouble finding accurate words to describe the way this book made me feel, but I am going to do my best.
To start off with basic elements, the character and world building are phenomenal. I feel a strong bond to not only the two main characters, Ara and Rogue, but to each and every character introduced throughout the book. The author did a stellar job of giving each of them unique personhood. All of the scenes are beautifully described. So much so that throughout the entirety of the book, I could see every scene: the towns, the castles, the meadows, the landscape. I have had difficulty with this and with distinguishing between outlying characters while reading in the past, but I did not have to think to remember details of world or character building because they flowed naturally within the story and were described well. I have read book series before that made me want to be a part of that world, but I actually felt like I got to step into Auryna and Ravaryn!
The plot twists!! Although this is not a suspense novel, it still had me on a rollercoaster of emotions and on the edge of my seat from beginning to end. I haven’t cried actual tears over a book since I was in high school (and I’ve read a LOT). This book finally broke the floodgates in the final few chapters. Multiple times. And we love a good cliffhanger. It truly made me FEEL.
THE SPICE is a solid 3.5/5. Some of the scenes had me flushed, some had me taking notes, some just had my jaw slack and my mouth hanging open. Bravo, JD Linton, bravo.
The relationships: friendships, family, romantic, ALL of the relationships in this book have so much meaning. The author does a great job at making you feel the love, the anger, the peace, the frustrations, the safety, the familiarity, etc. between the characters.
Ara and Rogue. I can not say enough and I also do not want to say too much. Just know that I feel like I know them both, to their core. I know what their childhood looks likes, their darkest moments, their biggest fears, their dreams and passions, what they want in life… The POV switches were seamless. I am so happy this author decided to let us see from both sets of eyes.
I can not wait for book two after that cliffhanger. And there is SO much potential for at least one prequel, I can’t wait to see where this author goes! I hope this series continues and flourishes. Fingers crossed!
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Reviewed in the United States on December 5, 2022
★★★★★ 5
Amazing!
Format: Kindle, Format: Kindle
This book was phenomenal, I devoured it within a few days! For this being a debut novel, it is fantastic and I would’ve thought the author was a seasoned author. I have zero complaints about this book.
Let me start by saying that the world building was phenomenal. I could picture everything in my head because of how detailed it was — that’s how good it was written. And I absolutely love the “captive/captor” trope so much, it’s become one of my favorite tropes, so I was pleasantly surprised to see that this book had that.
I loved the banter between Rogue and Ara — they’re both snarky and witty, plus with the romantic tension, it made the dialogue that much better. Speaking of romantic tension, yes there is spice but not so much of it that it overrides the plot, which I loved. For me, this would probably be on the 3/5 level of spice.
This book had a ton of plot twists and I thoroughly enjoyed it.
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Reviewed in the United States on November 13, 2024
★★★★★ 4
High on Tropes and Satisfaction
Format: Kindle
This is a great Romantasy book full of action, adventure, and everything you look for in this genre.
I won’t lie: it does kinda feel like the author found every common trope from every successful book of this kind and threw them all into this novel. But if it ain’t broke, don’t fix it. Especially in romance, there’s a large audience who has specific expectations, and they want them every time. Nothing wrong with that and many times I’m one of them.
I have no idea what defines a spoiler honestly, so
spoiler alert!!!!!!!
Tropes include:
Only one bed at the inn/bar
Dissatisfaction with life before hunk appears
Lost royalty
The chosen one
Montage of dress up time followed by shocked hunk
Forbidden romance between two from rival peoples
Power that cannot be controlled, simply guided/asked
Gathering intel at the inn/bar
FMC who knows how to fight/use weapons well
There’s probably more but no need to list them all.
Good story and I would recommend!
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Reviewed in the United States on June 14, 2024
★★★★★ 5
AMAZING debut novel!!!
Format: Kindle
Plot ⭐️⭐️⭐️⭐️
Spice 🌶️🌶️.5
Romance 💘💘💘
Vibes ⭐️⭐️⭐️⭐️⭐️
Dual 1st person POV - Ara (26) & Rogue (39 - but looks mid-20s: they can live hundreds of years so this isn't that large of a gap as it could've been which I heavily appreciate lol)
Tropes: enemies to lovers, fae/human wars (deep hatred for each other), shifters (dragons- MMC can only partial shift with wings), one horse, one bed, touch her and d!e, found family, abduction turned to freedom
The Last Storm is the debut novel from JD Linton and let me tell you, you guys NEED to read this. The plot was engaging and the editing was was amazing (especially for a debut novel). Our FMC, Ara, is stuck in her gilded cage longing for a life outside of her small town. She uses her books to escape and live vicariously through the pages (honestly, relatable). After her father announces her betrothal to her childhood friend (to whom she has no romantic feelings for), Ara tumbles unknowingly into a desperate plot trying to stop the humans from slaughtering the Fae.
As one can expect from an enemies to lovers / kidnapper/captive romance, Ara fights her attraction and lust towards our MMC, Rogue (the King of the Fae), for as long as she can. Upon seeing Ara for the first time, Rogue is instantly aware that she is his fated mate (not a spoiler). Since she is the General's only daughter, he plans to abduct her and use her as leverage to stop the brutality. During Ara's time in Rogue's captivity, their banter and chemistry continue to rise until they finally boil over and come together (quite literally, and many times I may add 😉).
Here's what I LOVED:
- Rogue continuously seeks advice from his elders and deeply respects their opinions and life experience and tries to implement their recommendations
- Rogue makes many mistakes in the beginning but we see him actively work on not repeating them as the book progresses. The level of self-awareness and his ability to change his behavior was impressive
- The magic system is intricate and we have only scraped the surface. As the series continues and Ara progresses in her powers, I'm sure we'll get to see more of this. I absolutely LOVE the messaging system that is used in this book.
- Ara's struggles are so human and so raw. She is experiencing so much guilt and pain and hurt and getting to see her work through each of these emotions is inspiring. Especially as her and Rogue get closer and she learns she can lean on him as well, that she is not alone.
- While this is the start of a series, there is NO cliffhanger! There's a bit of a teaser of something major that is going to happen at the start of the next book, but it's not a cliffhanger in the sense that we aren't sure if someone is going to live or d!e or if they'll be separated. For that, I am very thankful! This book was so much fun that I will definitely be returning to book 2, even if it takes several months (or longer since this is an debut author) to publish!
- Lastly, the cover is GORGEOUS! And I love the title!
I'll copy a few of my favorite quotes below so you can have a little taste of the author's writing and the world she's cultivated. 😊
Top Highlights from The Last Storm
On days like this, when my heart was heavy and my mind clouded, I resorted to books— to escape, to forget, to find freedom where I had none.
If I were to marry him, my face would always be turned to the window, searching for more, and if not that, I would be a shell of the person I am now.
I stepped back to admire her, thr0bbing at the sight. She was the most beautiful woman I had ever seen. To ever exist. Nothing, no one, had ever deserved to be worshiped more. All men should be made to kneel before her. But she would have to settle for me.
The taste of her met my t0ngue as my scent merged with hers, forever branding her. Mine. I l!cked the wound. Hers. Completely and utterly hers.
I didn’t claim her in ownership. I claimed her as my one. Devoted myself to one. With that mark, my body and soul were bound to her. I would never be with anyone else, emotionally or physically. It would be her or no one, until my last breath.
“Scream my name. Let everyone know who I belong to.”
I had never really cared about the weather before, but now, clear skies meant everything to me, and I was grateful to see another calm morning.
“There will never be another woman for me.” He paused. “Ever.” I stilled at his words. “What… Why?” “This”— his thumb slid down across the mark—“ is a symbol of… surrender. I know you believe that it was my claim upon you, but it wasn’t. It never was. I bound my body and soul to you, little storm.”
“I also know that it is more than this tiny, insignificant mark on your skin that binds me to you. It’s you. All of you. Your strength and resilience. Your determination to endure no matter what fate throws at you. Your love for love and stories and hope. You are entirely the opposite of everything that I am and I would gladly wear your shackles if it meant I could have you.”
My mate. Mine. And then everything shifted and I understood. I understood everything. The surrender. The deep, soul-craving longing. Bound. I was bound to him. Body and soul. Entirely his. “I would’ve waited forever,” he whispered back, understanding.
Seriously, everyone.. add this to your TBR!!
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Reviewed in the United States on November 14, 2022
★★★★★ 4
A Decent Fae Romance
Format: Kindle
** 3.5 Stars rounded up to 4 **
First off I want to say that I found the author, J. D. Linton, on TikTok right before the release of the sequel. I bought the first 2 books to support her release, so congrats to her for the release of the sequel!
Overall, I liked the story & plot, I liked the characters, and I liked the spice. The downfalls: not enough development between the characters for the romance, and it leaned a little heavy into the tropes. A lot of stuff is told to you, which could have been used as devices to drive the plot and emotions of the characters.
🛑🛑 Mild Spoilers ahead, I tried to hide the obvious ones 🛑🛑
This is very obviously a fated mates, which is a trope I usually really enjoy. But I wish the relationship between Ara & Rogue had much more development before it's realized that they're mates, instead of Rogue knowing almost immediately and using it for nefarious purposes (at least in the beginning before they get to know each other). By revealing this within the first quarter of the book, I feel like it leaves less room for them to fall for each other organically (albeit with help from the mating bond) and they love each other because of the mating bond. I was disappointed as soon as Rogue know (literally only 5% in) and I literally made a note: "As much as II love a good mating trope, I wish we had to work for it a little more. Where's the fun in just telling us?" I believe that by holding out and feeding the reader snippets of a potential bond, it would've been more rewarding as a reader.
I also wish there was more world building - we are told of a war between human & fae but don't get to really experience any of it. Ara is sheltered in her human home, then sheltered in Rogue's castle. There's bits and pieces about what the war has done on either side - but we're more told of the aftermath and don't really experience any of it. Ara's father is supposed to be the king's #1 general - yet he is at home with his family & with Ara for the first couple chapters. Her, her family, nor her village seem to be affected by the 10 year war going on on their borders. I wish there was a little more setup to make this conflict - an actual war - feel more than a skirmish between fighting territories.
Linton could also be a little repetitive - with the biggest culprit being when Ara is upset she "brings [her] knees to [her] chest]" and either sits like that or cries. Every time she is upset this phrase is mentioned. I would get it if this was her crutch, or how she copes with grief and stress, but that should be explained why she does it so often or it becomes repetitive. I started to get annoyed with how often she would sit like this solely because it happens every couple chapters.
However, I did really like the spice. I love an enemies to lovers trope, especially when it results in spicy scenes. The spicy scenes weren't anything new, but they were fun. Wish there were more but that could also just be me - there is no such thing as too much spice 😂
Would I read again? Probably not, I'm super picky with rereads. Although I did genuinely enjoy my first read through!
Will I continue the series? Probably, at least for the sequel. As for #3, kind of depends on where I am with my TBR once that is released
All in all an enjoyable, fast paced read
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Reviewed in the United States on March 8, 2024