Vertiv Power Assurance Package for Vertiv Liebert GXT4 UPS up to 3kVA Includes Installation and Start-Up To 3k Wstartup

The Vertiv Power Assurance Package (PAP) is a five-year, comprehensive service program designed to shield your critical power network from outages, downtime, and the operational disruptions they cause. More than a traditional warranty, PAP combines proactive maintenance, robust on-site support, and rapid response to keep your Vertiv Liebert GXT4 UPS up to 3kVA performing reliably in demanding environments. From initial startup and installation to ongoing preventive maintenance and battery management, PAP delivers a fully managed approach to power protection that reduces risk, simplifies asset tracking, and supports predictable budgeting for your organization’s power resilience. By partnering with factory-trained technicians and leveraging Vertiv’s service history portal, you gain visibility and confidence that your power infrastructure remains aligned with industry best practices and regulatory requirements. If uptime matters to your business, PAP is designed to minimize downtime, extend equipment life, and provide a scalable path for future upgrades and fluctuations in load.

• Five-year program with 100% coverage on parts, labor, and travel when serviced by Vertiv’s factory-trained technicians, delivering cost certainty during critical events and routine maintenance alike.
• Startup and installation included for Vertiv Liebert APS, GXT, and PSI UPS units, ensuring correct configuration, seamless integration with existing systems, and a solid commissioning that reduces post-deployment surprises.
• Preventive maintenance designed to preserve performance and reliability, including scheduled inspections, diagnostic testing, battery checks, and actionable recommendations to prevent unplanned downtime.
• 24/7 emergency response and on-site support to minimize recovery time after outages or alarms, with rapid dispatch and transparent reporting to keep you informed.
• Battery removal and compliant disposal following all regulatory requirements, along with access to complete service histories and performance reports via the Customer Services Network portal for streamlined asset management and planning.

Technical Details of Vertiv Power Assurance Package for Vertiv Liebert GXT4 UPS up to 3kVA

• Warranty term and coverage: Five years of 100% coverage on parts, labor, and travel when performed by Vertiv-certified technicians.
• Scope of services: Startup and installation support for Vertiv Liebert APS, GXT, and PSI UPS units within the PAP framework, including initial commissioning and handover to operators.
• Preventive maintenance: Regular, scheduled maintenance visits with functional testing, sensor calibration, battery health checks, and documentation of findings and recommended actions.
• Emergency and on-site support: 24/7 emergency response with on-site visits to restore uptime and protect critical loads during power disturbances or outages.
• Battery management: Safe removal and disposal of existing batteries in accordance with regulatory requirements, minimizing risk to personnel and the environment.
• Service history access: Web-based Customer Services Network (CSN) portal provides real-time service history, status updates, and downloadable reports for asset management and budgeting.
• Technician quality: All work performed by factory-trained Vertiv technicians following strict safety, quality, and installation standards.
• Deployment approach: Simplified UPS deployment and ongoing preventive maintenance designed to keep the power network performing at peak efficiency with minimal disruption to operations.

How to install Vertiv Power Assurance Package

Because the PAP is a service agreement rather than a physical device, installation focuses on onboarding, scheduling, and commissioning rather than hardware assembly. The typical installation flow ensures that your UPS protection remains accurate, compliant, and ready for operation from day one. Below are the common steps involved in getting PAP active for your Vertiv Liebert GXT4 UPS (up to 3kVA):

• Eligibility confirmation: Verify that the Vertiv Liebert GXT4 UPS (up to 3kVA) is enrolled in PAP and designate a primary site contact to coordinate service activities and communications.
• Kickoff scheduling: Vertiv coordinates a kickoff meeting to align on site readiness, service windows, required documentation, and safety considerations for on-site work.
• On-site startup and commissioning: Factory-trained technicians perform initial setup, software integration (if applicable), battery health checks, configuration verification, and a full functional test of the UPS and connected systems.
• Documentation and access: Provide credentials for the Customer Services Network (CSN) portal so you can access service histories, maintenance records, and asset inventory in real time.
• Ongoing maintenance planning: Establish a preventive maintenance calendar, boundaries for 24/7 emergency coverage, and procedures for reporting and responding to alarms or events.

Frequently asked questions

• Q: What does the Vertiv Power Assurance Package include?
  A: PAP offers a five-year program with 100% coverage on parts, labor, and travel when performed by Vertiv-certified technicians, startup and installation support for compatible Vertiv UPS models (including Liebert APS, GXT, and PSI), preventive maintenance, 24/7 emergency on-site response, battery removal and disposal in compliance with regulations, and access to service histories and reports via the CSN portal.
• Q: Which UPS models are covered under PAP?
  A: The package is designed for Vertiv Liebert GXT4 UPS up to 3kVA, and includes startup/installation support for Vertiv Liebert APS, GXT, and PSI units as applicable within the program.
• Q: How does the 24/7 emergency service work?
  A: When a power event or alarm occurs, Vertiv dispatches qualified technicians around the clock to your site to restore uptime and protect critical loads, with service reports and status updates accessible through CSN.
• Q: How can I access service history and reports?
  A: All service histories, maintenance records, and performance reports are available through the Customer Services Network (CSN) portal, enabling straightforward asset management and budgeting.
• Q: Is battery disposal included in PAP?
  A: Yes. PAP covers proper battery removal and disposal in accordance with regulatory requirements, helping ensure safe handling and environmental responsibility.