Extreme Networks ExtremeWorks Managed Services MonitoringPLUS - Extended Service - 1 Year - Service Extreme Network Inc Ew Monitorpls Nbd Ahr H32102

Introducing ExtremeWorks Managed Services MonitoringPLUS – Extended Service, a comprehensive 1-year offering designed to keep your Extreme Networks infrastructure operating with maximum uptime and minimal intervention. This service combines continuous remote network monitoring, proactive technical support, and seamless Operational Software updates and upgrades to help you stay ahead of issues before they impact performance. With access to Extreme Networks’ Managed Services Gateway and NetworkControl Center (NCC), you gain real-time visibility into network health, performance, and security, plus the peace of mind that comes with standardized reporting, configuration backups, and a robust parts program. MonitoringPLUS is built for organizations that demand reliability, rapid response, and predictable outcomes from their network operations.

• Continuous remote monitoring and proactive issue detection. MonitoringPLUS continuously watches your network and devices for health, performance, and security signals. Events are collected, correlated, and analyzed through a structured alarm workflow that helps prevent outages and minimize mean time to repair. The system not only detects anomalies but also helps initiate maintenance requests—such as software updates, configuration changes, or parts replacements—before a user-impact occurs. This proactive approach translates into less firefighting, higher reliability, and more time for your team to focus on strategic initiatives. With this service, you don’t just react to problems—you get visibility into trends and patterns that empower informed decision-making.

• Round-the-clock support and access to the NetworkControl Center (NCC). Extreme Networks provides 24x7 telephone and web access to the NCC, ensuring you can report problems, ask product questions, and receive expert assistance any time of day or night. The NCC serves as a centralized command hub for issue tracking, diagnostics, and guidance, delivering fast, consistent, and authoritative responses. This ongoing access reduces escalation times, shortens resolution cycles, and delivers dependable support when you need it most. Whether you’re troubleshooting a complex performance anomaly or validating a configuration change, the 24/7 NCC relationship anchors your service experience in reliability and trust.

• Operational Software updates and upgrades delivered as part of ongoing maintenance. MonitoringPLUS ensures your Covered Products stay current with the latest features, security patches, and performance improvements. Updates and upgrades are managed through a controlled process designed to minimize disruption while maximizing stability and compatibility with your existing environment. By keeping software at or near the latest release levels, you benefit from enhanced security, new capabilities, and optimized performance, all without the admin overhead typically associated with manual patch management. This component is especially valuable in rapidly evolving ecosystems where staying current is essential for resilience.

• Advanced parts replacement with Next Business Day service. The Parts Replacement component is designed for maximum productivity and minimal downtime. MonitoringPLUS includes fast, reliable parts service with Next Business Day (NBD) delivery for qualified replacements. In the event of a covered hardware fault, you can expect rapid dispatch and arrival of parts to restore your network quickly. This proactive, pre-approved approach reduces outage time, lowers risk, and supports mission-critical networks where every minute counts. Advanced parts replacement is a cornerstone of reliability, giving you a concrete plan to recover from hardware failures without lengthy wait times.

• Saved configurations, inventory database, and standardized network reports via the Managed Services Gateway. The Gateway consolidates critical data and tooling to deliver a single pane of visibility. You’ll have saved device configurations securely stored for quick restoration, an up-to-date inventory database to track devices and software, and standardized reports that translate complex network data into actionable insights. This combination helps you understand capacity, compliance, and performance trends, supports auditing and governance requirements, and streamlines reporting to stakeholders. By unifying health, performance, and security signals with reliable reporting, MonitoringPLUS supports informed planning and faster decision-making across your IT organization.

Technical Details of ExtremeWorks MonitoringPLUS Extended Service

• Service duration: 1 year from activation, designed to deliver sustained coverage and predictable cost during a full annual term.
• Coverage and scope: Coverage applies to Covered Products as defined in the service terms, ensuring critical devices and software components under contract receive monitoring, support, updates, and parts replacement.
• Real-time health access: Access to the Extreme Networks Managed Services Gateway provides real-time health, performance, and security insights, along with saved configurations and an inventory database for quick reference.
• 24x7 support access: The NetworkControl Center (NCC) is available 24 hours a day, 7 days a week, 365 days a year for problem reporting, product questions, and assistance, ensuring you always have a direct line to expert help.
• Alarm and notification framework: Detected network and device events are evaluated and presented via a pre-prescribed alarm notification process, supporting timely maintenance requests and rapid response.
• Software updates and upgrades: Operational Software updates and upgrades are delivered to keep devices current with feature enhancements and security improvements.
• Parts replacement program: Next Business Day – Advanced Parts Replacement is included to minimize downtime and maintain operational continuity for critical infrastructure.
• Reporting and transparency: Standardized network reports provide clear, actionable insights that help you track performance, usage, and compliance across your environment.
• Gateway capabilities: The Managed Services Gateway centralizes monitoring data, alerts, and configuration backups, delivering a cohesive view of network health and change history.

How to install ExtremeWorks MonitoringPLUS

• Confirm eligibility and purchase: Ensure your organization has engaged the MonitoringPLUS Extended Service for the appropriate Covered Products as defined in the service terms. Activation typically follows confirmation of purchase and account setup with Extreme Networks.
• Enable the Managed Services Gateway: Activate and configure the Managed Services Gateway to establish the real-time connection between your network and Extreme Networks’ monitoring platform. This step establishes the data feed for health, performance, and security signals.
• Register Covered Products: Map your devices to the service account within the NCC or appropriate service portal, associating each Covered Product with MonitoringPLUS for ongoing monitoring and support.
• Configure alert thresholds and notifications: Define alerting policies, escalation paths, and preferred notification channels (email, portal, or SMS where available) to align with your operational processes and on-call schedules.
• Perform validation and onboarding: Run a validation cycle to verify data flow, confirm that alarms are generated correctly, and ensure that the initial software levels and device configurations align with best practices. Document any necessary exceptions for future reference.

Frequently asked questions

• Q: What exactly is ExtremeWorks MonitoringPLUS Extended Service?

  A: MonitoringPLUS is a 1-year managed service from Extreme Networks that combines continuous remote network monitoring, 24x7 technical support, Operational Software updates and upgrades, and advanced parts replacement. It also provides access to the Managed Services Gateway and NetworkControl Center (NCC) for real-time visibility and centralized management of health, performance, and security issues.

• Q: What is included in the 1-year service term?

  A: The 1-year term includes ongoing remote monitoring, 24x7 NCC support, software updates and upgrades, Next Business Day advanced parts replacement, saved configurations, an inventory database, standardized network reports, and a pre-defined alarm notification workflow designed to support maintenance requests initiated by the customer.

• Q: How quickly are hardware parts replaced?

  A: Advanced parts replacement is provided on a Next Business Day (NBD) basis, helping to minimize downtime and maintain network availability for mission-critical environments.

• Q: How do I access support and monitoring data?

  A: You gain 24x7 access to Extreme Networks’ NetworkControl Center (NCC) for problem reporting, questions, and assistance. The Managed Services Gateway also provides real-time health, performance, and security data, along with saved configurations and an inventory database.

• Q: What should I expect during onboarding and ongoing monitoring?

  A: During onboarding, you’ll register your Covered Products, connect the Gateway, and configure alert preferences. Ongoing monitoring yields proactive alerts, regular health checks, and standardized reports that translate network data into actionable insights, supporting continuous improvement and informed decision-making.