SKU: 84323992557

Cisco CX Success Tracks Level 2 - Extended Service - Service 93180yc-fx Bundle Pid

Sale price$1071.09 Regular price$1190.10
Save 10%

Pay in installments of $297.52 with ShopPay, AfterPay and Klarna

Shipping Estimate
USA
  • USA
  • CAN

Ships within 48 hours · Estimated delivery Aug 29 - Sep 3

Promo Codes Available:

For Your Every Summer RSVP, with Code: SUMMER15

Description

Cisco CX Success Tracks Level 2 - Extended Service - Service 93180yc-fx Bundle PidUnlock unparalleled reliability for your Cisco CX investment with the Cisco CX Success Tracks Level 2 Extended Service Bundle. Designed for organizations that demand consistent performance, rapid issue resolution, and expert guidance, this service package combines proactive consulting, dependable hardware support, and streamlined escalation pathways. Whether you manage a growing data center, a distributed campus network, or a critical application

Unlock unparalleled reliability for your Cisco CX investment with the Cisco CX Success Tracks Level 2 Extended Service Bundle. Designed for organizations that demand consistent performance, rapid issue resolution, and expert guidance, this service package combines proactive consulting, dependable hardware support, and streamlined escalation pathways. Whether you manage a growing data center, a distributed campus network, or a critical application environment, this extended service keeps your CX ecosystem operating at peak efficiency with minimal downtime.

  • Comprehensive CX coverage with proactive expertise: Access Cisco-certified engineers and consultants who specialize in CX success tracks, helping you anticipate problems, optimize configurations, and align CX investments with your business goals.
  • 8x5 support with Next Business Day (NBD) response: Benefit from business-hour access and rapid response to incidents, ensuring your operations resume quickly and minimizing impact on users and customers.
  • Depot-based service with Exchange options: The Service Depot model enables fast turnaround for hardware faults, with exchange options to replace defective equipment and restore system availability without extended outages.
  • Peace of mind through structured escalation: A clearly defined service ladder, guaranteed response times, and a direct path to Cisco escalation teams reduce resolution times and provide confidence during critical events.
  • Designed for Level 2 expansion and ROI optimization: This bundle extends Level 2 coverage to support mid-to-large CX deployments, helping you maximize uptime, improve user experience, and safeguard your CX investments over the long term.

Technical Details of Cisco CX Success Tracks Level 2 - Extended Service - Service 93180yc-fx Bundle

  • Service type: Extended Service for Cisco CX Success Tracks Level 2
  • Service level: 8x5 with Next Business Day (NBD) response
  • Service delivery location: Depot (Service Depot) with optional Exchange
  • Replacement mechanism: Exchange for failed hardware components to restore service rapidly
  • Bundle reference: 93180yc-fx
  • Intended customers: Enterprise and mid-market Cisco CX environments seeking enhanced support and proactive guidance
  • Includes: Access to Cisco CX-certified consultants, diagnostic support, proactive health checks, and escalation coordination with Cisco engineering
  • Coverage tier: Level 2 Extended Service within the Cisco CX Success Tracks framework

How to install Cisco CX Success Tracks Level 2 - Extended Service

Activation of this service is performed through your Cisco account and partner channels. To get started, follow these steps to enable and optimize the Extended Service for your CX environment:

  • Verify eligibility: Confirm that your Cisco CX assets are aligned with the Level 2 Extended Service offering and that you have the bundle reference 93180yc-fx ready for activation.
  • Access the CX service portal: Log in to your Cisco CX or partner portal to register the Extended Service and link it to your existing CX devices and licenses.
  • Attach assets to the service: Associate your CX switches, routers, and related components with the Level 2 plan so that coverage, response times, and escalation paths apply to the correct hardware and software instances.
  • Establish contact and escalation routes: Define primary points of contact and escalation contacts for critical incidents, ensuring rapid coordination with Cisco engineers and the support team.
  • Schedule onboarding with a CX consultant: Arrange a kickoff session with a CX-certified consultant to review your topology, baseline performance, and any known issues. This step sets the stage for proactive health checks and optimization recommendations.
  • Set up monitoring and alerts: Enable health monitoring, performance dashboards, and alert thresholds so that potential issues are flagged before they impact users.
  • Review and renew: Establish renewal dates and service level expectations, ensuring continual alignment with your evolving CX environment and business requirements.

Frequently asked questions

  • What exactly is Cisco CX Success Tracks Level 2 - Extended Service? It is an enhanced support package designed for Cisco CX environments that combines consulting services, 8x5 support with Next Business Day response, and depot-based hardware exchange. The Level 2 Extended Service is intended to deliver proactive guidance, faster issue resolution, and optimized CX performance for mid-to-large deployments.
  • What does 8x5x Next Business Day mean? 8x5 means business hours support Monday through Friday, with Next Business Day response for eligible incidents. If a fault is reported during business hours, a technician will respond by the next business day, and hardware exchanges or depot service are arranged to minimize downtime.
  • What is included in the Exchange and Depot options? Depot service means repairs or replacements are performed at a service center, with rapid turnaround. Exchange options provide a ready-to-install replacement part or unit to quickly restore service, reducing downtime for critical CX components.
  • Which Cisco assets qualify for this bundle? Eligible CX assets within the CX Success Tracks Level 2 scope, as configured in your Cisco account, qualify for this extended service. Confirm with your Cisco account manager or partner to ensure the bundle applies to your devices.
  • How does this service impact ROI and uptime? The combination of proactive consulting, rapid response, and hardware exchanges reduces mean time to repair (MTTR), minimizes unplanned downtime, and helps teams stay focused on strategic initiatives rather than firefighting. Over time, the improved reliability translates to higher user satisfaction and lower operational risk.
  • Can I customize the bundle to my organization’s needs? Yes. The Level 2 Extended Service is designed to integrate with your CX deployment strategy, and your Cisco partner can tailor the service settings, escalation paths, and consulting focus areas to your industry and workloads.
  • How do I activate or renew this service? Activation is performed via the Cisco CX portal or with your Cisco partner. Renewal terms will be defined in your service contract, with optional upgrades or downgrades aligned to evolving CX requirements.

In practice, Cisco CX Success Tracks Level 2 - Extended Service is a strategic extension of your CX support ecosystem. It pairs hands-on, expert guidance with fast-track fault handling, giving operations teams a clear, reliable path through incidents while preserving the integrity and performance of your CX infrastructure. The service is especially beneficial for organizations juggling mission-critical CX workloads, complex network architectures, and ongoing CX optimization programs.

Shipping Notes
  • Free Standard Shipping on $100+ Orders to the USA.
  • Except Preorder products are shipped in 48 hours.
  • Delivery to the USA:
  1. Standard Shipping : 3-10 business days
  • If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
  • We offer a 30-day return/exchange service after receiving.
  • Final sale items are not eligible for returns or exchanges.
  • To process your return/exchange, please contact us at [email protected]
  • Please click here for more details>>> Return & Exchange Policy
SKU: 84323992557

Discover Niche Categories That Outsell

Top-Converting Item to Boost Your Average Order

4.3 ★★★★★
Based on 5 reviews
Sort
Highest Rating
Newest First
Oldest First
Product Reviews
D
Verified Purchase
Doc Watson
Chelsea, US
★★★★★ 3
Gothic Star Wars
Format: Paperback
This trade paperback collects all the issues for the Screaming Citadel story spread over several titles, including the main stay Star Wars series and the Dr Aphra book. As one might expect from a story spread over different titles with different artists and writers, the presentation varies. The art is all over the place. In the Marco Checchetto-drawn initial issue, everyone’s favorite amoral artifact hunter, Dr Aphra, is a striking space vixen. But in the following issues she’s hardly recognizable as the same character--mousier, if still menacing, in her trademark Russian tanker’s hat. To a lesser degree, the same is true for the other characters, including the main SW group. It’s understandable, but a bit disconcerting. The story centers on Dr Aphra, who, in need of a Jedi for one of her typically nefarious purposes, recruits Luke into her scheme. Unfortunately for Aphra, she’s up against a more ruthless foe in the harlequin-looking vampire-like Queen of the Screaming Citadel. Before long, the rest of the group has to show up to rescue them. It’s a gothic story, set in scary castle—not the usual Star Wars fare. There are some good points. Dr Aphra’s almost sociopathic outlook is always good for a few choice lines, the “murderous machines” Bee Tee and Triple Zero are on hand for their own gruesome commentary and some of the Queens hench-people, while not given much to do, are interestingly designed. But overall, the horror movies plotline didn’t seem much like Star Wars to me. Recommended for those who enjoy that type of story, or completists.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on February 27, 2018
P
Verified Purchase
PWDecker
Battle Creek, US
★★★★★ 4
Luke and Doctor Aphra team up!
Format: Paperback
This is the second crossover event in the Marvel Star Wars comics. It brings the ongoing Doctor Aphra and Star Wars series together. I liked the pairing of Luke with Aphra. They play well off of each other with Luke's naive goodness and Aphra's experienced gray morality. I liked when she called him a wannabe padawan. There are some well designed characters in this comic. The residents of the Screaming Citadel have a goth bdsm vibe. Luke even gets to dress up. I liked seeing him in something different. I want to know more about Sana and Aphra's past!!! Please, Marvel, make a queer love story prequel!!! The murder droids are wonderful. Having them on the same side as the "good guys" for at least the time being led to some funny situations. The last panel intrigued me. I give this graphic novel a 4/5. I am always here for more Doctor Aphra!
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on December 29, 2017
K
Verified Purchase
Kindle Customer
Lowell, US
★★★★★ 5
Excellent mini series.
Format: Kindle
This is an excellent follow up to Vader Down. Luke Skywalker and friends take on a bigger threat than The Empire and Darth Vader that is connected to the Jedi. Luke and Dr. Aphra join forces to find the answers Like is seeking. Truly worth reading and entertaining.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 23, 2019
D
Verified Purchase
Darian
Waukegan, US
★★★★★ 5
A Tragic Victory
Format: Paperback
The book arrived within 3 days and was bundled with other miscellaneous items I purchased so no problem there. The book was also in mint condition with no damage what so ever. In my typical graphic novel fashion I picked up this book and did a quick read through. I typically focus on the importance of the literary merit of a graphic novel first and this book has the story telling of the burdened hero theme nailed. Not to spoil any key plot points but Tony's/Iron Man's burdens and actions impress and startle and had me on the edge of my seat the entire read. The part in which intrigued me the most was when Iron Man and Thor had a chance meeting at an untypical setting. This helped set up the scene especially for me since I have not been reading graphic novels by marvel lately and have been out of the loop. But this scene helped give tone to the bad blood between Tony Stark Director of S.H.I.E.L.D. and the Avengers such as Thor, to which I presume are directly influenced because of his actions in Civil War event. The events at the epilogue with Spider-Man further enforce the bad blood theme that occurred in the events of Civil War when registered superhero vigilante's were pitted against unregistered superhero vigilante's (Iron Man was the one who lead the registered against the unregistered). If you are just now jumping on like me some further wiki investigation/research may be required but all together it is fairly easy to get caught up to this point in Stark's timeline. It was a great read and I recommend that you purchase the Invincible Iron Man "omnibus" vol. 1 that collects Vol's 1, 2, and 3 of invincible Iron Man Like I plan on doing along with Invincible Iron Man "omnibus" vol. 2.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on May 19, 2012
T
Verified Purchase
The Helliot
Lexington, US
★★★★★ 4
Pretty Good
Format: Paperback
This was a pretty good story. Attempted to be deep; Tony's sense of responsibility for his tech, his people and the world around him. It came through alright but could have used more in-depth discriptions of Tony's "Five Nightmares". Also could have gone deeper into the mind of Ezekiel Stane; his grudge against Tony just didn't do it for me. This in sorta the way mainstream comics have gone today; not too wordy. But Matt Fraction brings puts it together well enough. He is one of my favorite writers in the business today. My one real problem was the art. No sir, I didn't like it. The faces, to be exact. All of the men were so dark (and this is coming from a Black guy) and inconsistant from frame to frame. But Pepper Potts and Maria Hill (who should have been darker) were fair complected. Just weird, for some reason. The final issue in the trade paper back actually brings the whole thing home and it has a amazing guest star. I say pick the book up. Especially if you're a fan of the movies and have never read a comic.
WAS THIS REVIEW HELPFUL?YesReportShare
Reviewed in the United States on June 11, 2013

recommand products