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Description
Cisco Solution Support Extended Service Port Mgig Upoe NetworCisco Solution Support Extended Service delivers a premium, end to end technical support experience for Cisco solutions, spanning both the hardware and software layers. Designed for organizations that rely on Cisco networks to power critical operations, this service combines expert engineering from Ciscos Technical Assistance Center (TAC) with the broader capabilities of Cisco Solution Support Alliance Partners. The result is a unified, proactive
Cisco Solution Support Extended Service delivers a premium, end-to-end technical support experience for Cisco solutions, spanning both the hardware and software layers. Designed for organizations that rely on Cisco networks to power critical operations, this service combines expert engineering from Cisco’s Technical Assistance Center (TAC) with the broader capabilities of Cisco Solution Support Alliance Partners. The result is a unified, proactive support framework that helps you keep your Cisco deployments running smoothly, minimize risk, and accelerate issue resolution with a single point of contact. By aligning proactive maintenance, rapid response, and coordinated vendor collaboration, Cisco Solution Support becomes a strategic partner for IT teams seeking reliability, predictability, and peace of mind in a dynamic IT landscape.
- Dedicated TAC engineering support: Gain immediate access to Cisco TAC engineers who act as your primary point of contact, ensuring expert guidance is always at your fingertips to resolve issues quickly and accurately.
- Comprehensive hardware and software coverage: Receive thorough, end-to-end support for both the physical devices and the software that powers your Cisco solutions, so you can troubleshoot confidently across the entire stack.
- Seamless partner coordination: When combined with Solution Support Alliance Partners, maintenance and troubleshooting are coordinated across the ecosystem, reducing complexity and accelerating resolution times.
- Ongoing updates and new releases: Stay protected against evolving threats and performance gaps with regular updates and new releases included in the service, helping your environment stay current and secure.
- Next Business Day parts replacement: Minimize downtime with a Next Business Day parts replacement service, designed to keep critical systems up and running and your productivity uninterrupted.
Technical Details of Cisco Solution Support Service
- Service Type: Extended Service Support
- Support Provided: Hardware and Software from Cisco and Solution Support Alliance Partners
- Access to TAC Engineers: Yes
- Update Service: New releases and updates included
- Parts Replacement: Next Business Day service
How to Install Cisco Solution Support
- Step 1 – Purchase: Acquire Cisco Solution Support through your Cisco account or an authorized reseller. This establishes your contract and entitlement for dedicated TAC access and ongoing updates.
- Step 2 – Register: Access your Cisco profile and register your hardware and software products to activate the service. Product registration ensures accurate coverage mapping and streamlined request processing.
- Step 3 – Access the Support Portal: Familiarize yourself with the support portal where you can submit service requests, view knowledge articles, and monitor ongoing tickets. The portal centralizes all interactions for greater visibility.
- Step 4 – Engage TAC: When you require assistance, connect with a TAC engineer using the provided contact information. Your dedicated primary contact will coordinate troubleshooting and guide you through resolution steps.
- Step 5 – Leverage Updates: Benefit from included updates and new releases as they become available, helping you maintain security, performance, and compatibility across Cisco solutions.
Frequently Asked Questions
-
What is Cisco Solution Support?
Cisco Solution Support is a Technical Support Service offering comprehensive coverage for Cisco hardware and software solutions, including components from Cisco Solution Support Alliance Partners. It provides a dedicated TAC-based technical assistance model to help you resolve issues efficiently and maintain system availability. -
Who can access Cisco Solution Support?
Access is provided to customers who purchase the service via a Cisco account or an authorized reseller, with a dedicated TAC engineer serving as the primary point of contact for support inquiries. -
What does the service cover?
The service covers both hardware and software from Cisco and its Solution Support Alliance Partners, ensuring unified troubleshooting across the entire solution stack. It also includes regular updates and new releases. -
How do I start using the service?
Begin by purchasing the service, registering your products in your Cisco profile to activate coverage, and using the support portal to submit requests. A TAC engineer will assist you as needed. -
What is Next Business Day parts replacement?
Next Business Day parts replacement means that if a hardware component requires replacement, Cisco will ship the replacement part to you by the next business day to minimize downtime and keep your operations moving. -
Are updates and new releases included?
Yes. The service includes ongoing updates and new releases to help you stay current with compatibility, security, and performance enhancements. -
Can the service coordinate with Alliance Partners?
Yes. Cisco Solution Support is designed to coordinate maintenance and troubleshooting activities when combined with Solution Support Alliance Partners, providing a holistic approach across your solution landscape. -
How is the support experience delivered?
You have a dedicated TAC engineer as your primary contact, access to a centralized support portal, and streamlined escalation paths to address your issues rapidly and efficiently.
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Exchange/Return Notes
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4.8 ★★★★★
Based on 13 reviews
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Product Reviews
★★★★★ 5
Everything you wanted put into a art book
I loved this art book. It showed me basically everything I wanted to see from back drops used and unused, old character designs and how some things came to be or what they were inspired by. The commentary is great though rarely confusing (Ex: at one point they commentary refers to a picture in the top right but says "As you can see by the design in the middle" the middle being something completely different) I feel like this book is a must for fans and people interested in the art of the series alike.
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Reviewed in the United States on March 19, 2015
★★★★★ 5
This is how you make an artbook!!
It's so awesome to open an artbook and see every stage of the character and how it all came together. It's always fun and interesting to know how Korra was made, and why whe looks the way it looks. It's really cool to read the different ideas that came up for a certain character and why they decided that a certain design worked better than the previous ones! It's also really interesting and delicious to read about how they inspired themselves in known architecture to create the environment in this tv series.
I simply loved it and I'm excited to know that I'll be buying the other Korra artbooks!!!
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Reviewed in the United States on November 23, 2014
★★★★★ 4
Great artwork for a great series!! Recommended to artists, animators and fans of the series
It's been a while since the Avatar: The Last Airbender series ran on TV. I really loved that series because it dealt with a lot of eastern cultures themes and it was not the average children TV show. Despite its children characters the show runners manged to find a balance between drama and comedy.
Now about the art book: that series (Avatar) had its own book (all seasons in one single book) but this time we are getting one book entirely dedicated to the first season, which makes it great. Why? Because we are getting more artwork per episode, most of it in full-color.
I would have liked to see more of the character design, I mean how they got to the final version. Most of the characters are shown in their final version with some costume variants but that's it, no development. One thing missing this time (both from the series and this book) is the animal designs. They had a lot 2-animal-fusion designs on the previous show but this time we get to see almost nothing. I know it is because the series is takes place mainly in Republic City. And wow! what a nice city it is.
All the artwork dedicated to set Republic City's mood, the 1920s, the steam-punk influence, the fashion, everything just fits perfectly! There is a couple of aerial views (day & night) which are my favorite from the book. This new guy they hired to do the background paintings has done a great job!
Every background and every building design have so much detail that they will make your jaw just drop. I like the fact they are paintings with no pencil lines, just paint brushed over the design, which makes it look richer!
Now, I am giving this book a 4-star rating because of the reasons I have already explained and the fact that we are not getting that much in-depth information like we got from the Avatar art book . I must say this is not an animation book, this is an art book that depicts backgrounds, characters and vehicles. You will get to see a few storyboarded sequences but this book is not intended to teach you about animation.
I seriously recommend this book to any person interested in art and animation. The artwork is so well achieved that you will be left wanting to see more.
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Reviewed in the United States on June 3, 2014
★★★★★ 5
Inspirational for Concepts and Illustration
I am learning to be a Concept Designer and Illustrator and this art book is inspirational. This art book has well presented examples for most every part of the conception and finishing process for characters, environments, costumes, props, and story. It has a good amount of design concepts from everything about the series first season: character designs, character sheets, building and city designs, costumes, vehicles, etc. I only wish is was longer/bigger. They could put all 4 seasons into one large encompassing volume.
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Reviewed in the United States on March 22, 2016
★★★★★ 5
The information in the book is good and goes into good detail about the Halo Universe ...
Format: Hardcover
Bought the book as a gift for my 12 year old son. The information in the book is good and goes into good detail about the Halo Universe and the Human-Covenant War. The art work is excellent. Well worth the cost.
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Reviewed in the United States on July 8, 2014