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Description
Extreme Networks ExtremeWorks Managed Services ResponsePLUS - Extended Service - 1 Year - Service Responsepls Nbd Ahr-16517Experience uninterrupted network performance with ExtremeWorks Managed Services ResponsePLUS. This extended service offering provides continuous proactive remote monitoring, rapid incident and problem management, proactive change and configuration management, and timely software updates to keep your Extreme Networks infrastructure running at peak efficiency. Designed for visibility and reliability, ResponsePLUS delivers real time health insights
Experience uninterrupted network performance with ExtremeWorks Managed Services ResponsePLUS. This extended service offering provides continuous proactive remote monitoring, rapid incident and problem management, proactive change and configuration management, and timely software updates to keep your Extreme Networks infrastructure running at peak efficiency. Designed for visibility and reliability, ResponsePLUS delivers real-time health insights through the Managed Services Gateway, giving you an at-a-glance view of performance, security, configurations, inventory, and standardized reports. A dedicated managed services account manager will partner with you to schedule regular reviews, ensuring your network remains resilient in the face of evolving demands. With Next Business Day advanced parts replacement and a one-year service term, you can protect your investment, minimize business disruption, and maximize uptime with cost-effective, predictable support. This service is ideal for organizations that rely on continuous network availability, critical for operations, customer experience, and overall productivity.
- Proactive remote network monitoring and comprehensive incident and problem management to detect and resolve issues before they impact operations.
- Proactive change and configuration management, including operational software updates and upgrades, to keep devices current and secure.
- Advanced parts replacement and fast response through Next Business Day service, delivering maximum reliability and minimized downtime.
- Access to Extreme Networks Managed Services Gateway for real-time network health checks, performance and security monitoring, saved configurations, an inventory database, and standardized network reports.
- A designated managed services account manager with scheduled review sessions to continually optimize your environment and pre-empt potential disruptions.
Technical Details of ExtremeWorks Managed Services ResponsePLUS
Technical details align with the needs of enterprise-grade networks that require proactive, consistent support for critical infrastructure. The service is sold as an extended 1-year package under the ExtremeWorks Managed Services umbrella and is referenced by the product code AHR-16517. The following details summarize what you can expect from this offering:
- Product Code: AHR-16517
- Service Type: ExtremeWorks Managed Services ResponsePLUS – Extended Service
- Term: 1 Year
- Coverage: Covered Products as defined within the service terms, including proactive monitoring, incident/problem management, and configuration management
- Remote Monitoring: Continuous proactive monitoring of network health, performance, and security issues with real-time visibility
- Incident & Problem Management: Structured processes to identify, analyze, and resolve incidents and underlying problems efficiently
- Proactive Change & Configuration Management: Deployment planning, configuration baselining, and controlled changes to minimize risk
- Software Updates & Upgrades: Regular operational software updates and feature upgrades to maintain compatibility and security
- Advanced Parts Replacement: Fast, reliable parts replacement to minimize downtime and keep services running
- Managed Services Gateway: Real-time access to health data, performance metrics, security alerts, saved configurations, inventory, and standardized reports
- Account Management & Reviews: A dedicated MS account manager with scheduled review sessions to assess performance, goals, and improvement opportunities
- Objective: Early identification and remediation of potentially critical network situations to prevent business disruption
How to install ExtremeWorks Managed Services ResponsePLUS
- Submit your subscription request for the 1-year extension of ExtremeWorks Managed Services ResponsePLUS and confirm eligibility for the AHR-16517 package.
- Onboard to the Managed Services Gateway by configuring secure access, assigning an expert account manager, and identifying the Covered Products and priority networks.
- Define monitoring preferences, alert thresholds, escalation paths, and reporting requirements to align with your organizational policies and SLAs.
- Initiate proactive monitoring and change/configuration baselining, ensuring that software updates and upgrades are planned and tested within your environment.
- Schedule the kickoff and ongoing review sessions with your designated account manager, and establish a cadence for monthly or quarterly performance reviews and optimization plans.
Frequently asked questions
-
Q: What is ExtremeWorks Managed Services ResponsePLUS?
A: ResponsePLUS is an extended managed services offering from Extreme Networks that provides continuous proactive remote monitoring, incident and problem management, proactive change and configuration management, software updates and upgrades, advanced parts replacement, and access to the Managed Services Gateway for real-time health and performance insights. It is designed to identify potentially critical network situations and take preventive actions to minimize business disruptions. -
Q: What does the 1-year term cover?
A: The 1-year term covers ongoing access to the ResponsePLUS services, including proactive monitoring, incident/problem management, change/configuration management, software updates, advanced parts replacement with Next Business Day response, and dedicated account management for scheduled reviews. -
Q: What is the Managed Services Gateway?
A: The Managed Services Gateway is a real-time portal that provides visibility into network health, performance, and security, along with saved configurations, an inventory database, and standardized reports to help you track posture and trends across your environment. -
Q: What does Next Business Day Advanced Parts Replacement mean?
A: It means that when parts are required to restore service after an issue, replacement parts are provided with a next business day delivery window, minimizing downtime and improving reliability for covered products. -
Q: How are reviews and account management conducted?
A: A designated managed services account manager is assigned, and regular review sessions are scheduled to evaluate performance, align on goals, and plan improvements for the network environment.
Shipping Notes
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Exchange/Return Notes
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4.5 ★★★★★
Based on 8 reviews
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Product Reviews
★★★★★ 5
Well done!
Format: Kindle
Young, bloodied, sleep deprived and starving, not to mention being surrounded by an army of hungry sharks! It seems almost unimaginable that a sixteen-year-old could experience such a harrowing ordeal and live to tell about it. The story of young Josh, a baseball loving kid from San Antonio, Texas, who forges his mothers signature in order to join the Navy, takes place in 1945 near the end of WWII aboard the USS Indianapolis. After being struck by a Japanese torpedo, the mighty Naval ship sinks, thrusting the survivors into an unforgiving ocean for five harrowing days. The story is fast-paced with lots of action without being overly graphic and is the perfect for middle-schoolers with a penchant for excitement!
There's also a great friendship angle which was really great to see especially since the boy Josh befriends (Lee) is of Japanese decent. At the time Josh bears a lot of resentment towards the Japanese since his father was killed when the Japanese bombed Pear Harbor so I think this offers an excellent 'teaching moment' for kids today.
The book is chock-full of numerous interesting facts about the USS Indianapolis which I hadn't known before reading the book. Of note, it states that the sinking of the USS Indianapolis resulted in the largest number of shark attacks on humans in history, which I think is a little known and very interesting fact! Well done!
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Reviewed in the United States on November 19, 2019
★★★★★ 5
A fast paced and exciting read
Format: Kindle
I really enjoyed this book about the sinking of the USS Indianapolis by a Japanese submarine towards the end of World War II. The story is told through the eyes of a sixteen year old boy, Josh, who lied about his age on his enlistment application and forged his mother's signature. He was determined to do his bit for the American war effort and revenge the death of his father during the attack on Pearl Harbour.
When the USS Indianapolis was torpedoed, the survivors, about three quarters of the crew, were flung into the ocean without any survival equipment. Many of them did not even have life jackets and were burned by the fire that had broken out on board the ship or injured when they were swept overboard. The scent of urine and blood soon attracts sharks, lots of sharks, and the survivors fear that they have survived the sinking of the ship only to become food for these huge and vicious fish.
The story is short and sharp and I think middle school and young teenage boys will really enjoy it. The author shares some details of the attack and sinking of the ship, without making it to graphic and over whelming for younger readers. Boys, particularly, will relate to the action packed excitement of the attack and also to Josh's thoughts about his mother and younger brother back home. The terrible hardship of being in the ocean for a few days, without food or water, the temptation to drink sea water to alleviate the dreadful thirst and the savage behavior of some of the other survivors are all well told but not with so much detail that younger readers will become overwhelmed or bored.
Josh's relationship with another young survivor, Lee, who is of Japanese extraction is also most interesting and contains a good message of delving deeper into relationships and people that merely their heritage and looks.
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Reviewed in the United States on November 16, 2019
★★★★★ 5
RAW AND REAL
Format: Kindle
A powerful story of a historical adventure narrated through the eyes of a sixteen-year-old survivor. Josh enlisted with forged papers to avenge the death of his father at Pearl Harbor. He is straight out of boot camp serving on the USS Indianapolis when the battleship is struck by a Japanese torpedo. He struggles to escape the burning ship, but that is just the beginning of his troubles. No help is in sight; sharks infest the waters, and the survivors begin to turn against each other.
This book is a powerful story filled with raw emotions, adventure, and history. The authors provide readers with an action-packed tale filled with interesting facts about sharks and military history. It contains actual photographs, maps, and hand-drawn illustrations.
The book is little more than one hundred pages. Reluctant readers can easily navigate the short chapters with graphics. Targeted for middle grades but just as appealing to young adult and adult audiences.
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Reviewed in the United States on July 16, 2022
★★★★★ 4
Approved by my 8 year old!
Format: Paperback
My 8 yr old son read it on his own. He liked it but some parts were a bit gross and scary for him. It is along the lines of the I Survived books. He said it was a good story because it was based on real life even though some of the parts were a little scary.
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Reviewed in the United States on January 13, 2021
★★★★★ 5
Read it to ok for 9 year old
Format: Kindle
I heard about this series and wanted to see if it would be up her alley. I downloaded this book to read before bed and now it's the middle of the night. I ⭐⭐⭐⭐⭐ the book. I'm a woman in my 40's and it was a great read for me! I know my daughter will really enjoy it.
She struggles with her vocabulary so I've been selecting and pre-reading books and gathering words I know she will be challenged by. Then I make those her spelling words for the week and use the words in sentences 100k times until she knows them. Doing that has really improved her reading experience and helps her flow through the book easier and enjoy it far more.
Great book.
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Reviewed in the United States on October 31, 2022